Spiro Software


Spiro is an artificial intelligence (AI) enabled customer relationship management (CRM) solution offering features like contact management, sales pipeline management, lead distribution, opportunity tracking, reporting and more. It is suitable for small and midsize sales teams across a variety of business verticals.

Spiro's AI feature evaluates sales data and generates recommendations for sales reps. It behaves like a personal assistant to the sales team, reminding them to update contacts, change pipeline status, correct inconsistencies in the pipeline, report on sales progress and more.

The automated sales reminders help sales reps stay alert for their upcoming client meetings. With built-in calling and messaging features, users can call or send text messages to clients prior to their meeting. All client conversations, including call recordings, are logged with date and time stamps for activity tracking.

Spiro is available on per user per month subscription basis that includes support via phone, email and live chat.

23 Reviews of Spiro

Overall rating

4.48 / 5 stars

Filters:

Showing 1 - 20 of 23 reviews

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

My experience with Spiro so far has been very good.

Obviously the tracking of prospects and activity by the sales team, both inside and out. The proactive interaction with the Spiro team in helping us maximize the capability of the platform so we can best utilize the field sales team time on a daily basis. Overall very pleased with the platform and support from Spiro.

Pros

I like the ease of use. I like the fact that Spiro is very engaged on a daily basis with customer support. We are not the most easy company to work with as our demands can be much but Spiro is always responsive to any of the requests we have and are very communicative throughout the process.

Cons

There really isn't much that I don't like about the software. If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all". Very minor issue.

January 2018

Luke from Henderson Services

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Spiro has changed the way we manage contacts and opportunities.

This software has allowed us to aggregate contacts and business opportunities across many users in multiple offices.

Pros

I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what. The option to tailor the reminders experience to each of our own personalities really helps drive it home.

Cons

Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.

August 2018

Joshua from Pioneer Telephone

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

What an easy CRM to use and have available

My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.

Pros

This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Cons

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Response from Spiro Technologies of Spiro

Replied August 2018

Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

January 2018

Austin from Miami Hot Spring Spas

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Spiro has helped me grow my business and handle the increase in customers.

Efficeincy, ease of use, effective systems management capabilities.

Pros

I like most about Spiro it's easy to use user interface. I can put all the relevant information about a customer in an easy-to-manage location and classify them with a great deal of specificity.

Cons

What I think could be improved is Opportunity organization. I like to sort throught my customers by accessing their "Created Date", but organizing opportunities by "Created Date" is not currently an option on Spiro.

Response from Spiro Technologies of Spiro

Replied January 2018

We're so happy to hear that Spiro is helping you grow your business! Thank you for your feedback on wanting to sort your opportunities by "create date". We plan to roll out sorting options like this in a release next month.

January 2018

Kevin from Athlete Network

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

Easy to use and does a great job of reminding me when I need to follow up with prospects

More prospects entering my pipeline because I was reminded to make that 4th and 5th call. More touches equal more opportunity.

Pros

The reminders hold me accountable to follow up emails and a regimented sales cadence. I also like all my notes from past experiences with a prospect are on one page.

Cons

Other sales engagement tools have automated the email processes which saves a significant amount of time, but those other tools are also more expensive. So you get what you pay for.

Response from Spiro Technologies of Spiro

Replied January 2018

Hi Kevin, I'm pleased to let you know that we will be releasing more automated email functionality in the next month, giving users the ability to send email campaigns to a list of contacts, and track opens, etc.

January 2018

Jared from Allen Lund Company

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Love the App on my phone and the reminders

Pros

The assistant and the reminders. It really keeps me on my toes, especially when travelling. The quick access is a huge bonus

Cons

I wish there was a better way to track my weekly productivity. How many calls I have made, how many time I called a specific contact and time of day.

Response from Spiro Technologies of Spiro

Replied January 2018

Hi Jared, Thank you for being a valued Spiro customer. As a Spiro user, you receive an automated weekly email that show you a summary of your sales activities, including numbers of calls, emails and meetings. You can also gain valuable insight into your sales productivity by using the email assistant. Send a quick email to assistant@spiro.ai asking what you have done this week, and you'll receive a summary of your progress.

January 2018

Chris from Athlete Network

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Organization for my sales team.

Pros

Simplicity on front end. It is very easy to use and no excuse for team not to use it. We have seen an increase in sales.

Cons

For some reason I struggle with the reports. I know the data is their to help make my team more efficient.

Response from Spiro Technologies of Spiro

Replied January 2018

Thank you Chris for your review, and for being a Spiro customer! Our customer success team is always here to help you set up any reports you need to make you team more efficient. I'll have your Customer Success Manager reach out to schedule a time to review what reports you'd like to see.

January 2018

Orly from Orly Khon Floral Boutique

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

An easy to use CRM with the best sales reports!

Helped me uncover some deals I had forgotten about, called them, and got the business. I wasn't that familiar with running reports, so was hesitant at first to use them, but the customer support people at Spiro walked me through the reporting features and now I use them all the time.

Pros

Very easy to get up and running - the customer service team helped me import all of my contacts smoothly. I'm always on the go, so I make great use of the Email Assistant to check on my deals without having to even log into Spiro. It's great. And I love the reports - not only are they easy to use, but they are helping me discover deals that need more attention.

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The best CRM that I have ever used. It allows very easy and intuitive tracking of the my accounts

Increased sales and more recurring revenue from repeat customers.

Pros

Easy and intuitive input and tracking of my accounts, prospects and customer renewals so that nothing falls through the cracks.

Cons

I do not like the limited integration of the spiro mobile app when receiving a call from a customer in my spiro app who isn't saved in my personal phone book so it doesn't put the callers name into my call screen.

January 2018

Eli from Athlete Network

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Great Sales CRM that provides what's needed without all the extra fluff.

Pros

Simple ease of use that provides for consistent engagement with perspective clients. These benefits combined with a simple learning curve allow sales teams to instantly use the platform.

Cons

No real complaints, perhaps in the future the software will expand to incorporate a pipelining tools that provides curated leads.

Response from Spiro Technologies of Spiro

Replied January 2018

Thank you for your review Eli. We're happy to hear your sales team was able to instantly use Spiro!

January 2018

DJ from Athlete Network

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Great for managing deals. literally have to think a lot less and just go.

Pros

Managing opportunities and Spiro assistant, the ease of transferring contacts is nice too. Love the Gmail plug-in and how we can export contacts into a csv.

Cons

Not fully understanding how all the data, results, and reports are tracking/compiling. Not a huge fan of the reminders, but understand how helpful they can be along the way.

Response from Spiro Technologies of Spiro

Replied January 2018

Hi DJ, Thank you for being a valued Spiro customer. If you'd like to dig into the Spiro reports a little more to understand all the data, our Customer Success Team is always here to help you out!

July 2018

Tim from Kroff Chemical Company, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great Team

I have a better understanding of the sales funnel across the company - helps in allocating resources.

Pros

Very easy to use while on the road - a great tool for all of our sales people. When used correctly it helps each person become their best.

Cons

Not that many cons - really. Coming up the learning curve always takes time. Getting our people to use and to trust it was thew biggest challenge.

Response from Spiro Technologies of Spiro

Replied July 2018

We are happy to hear that Spiro is helping your sales reps be their best. Thank you for your review, and for being a valued Spiro customer!

July 2018

Luis from American Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Helped organizing my client data

Productivity rate went up. Email blasts. Categorized dashboard

Pros

Categorized, always modifying, helped in organizing my client database, its reminders features, emails I receive about reminders

Cons

Could use a bit more.functions, but overall its good.
A bit of color and grafix on the website could make spiro more attractive.

Response from Spiro Technologies of Spiro

Replied July 2018

Thanks for your positive feedback Luis! We are glad to hear that your productivity went up since using Spiro. Thank you for being a valued customer.

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

easy to use, fairly intuitive

Pros

Too is fairly ease to use, relatively intuitive bot service, good options for setting reminders and follow up. Nice layout and very good in terms of providing the necessities as a CRM tool.

Cons

There is limited functionality and data migration capabilities between accounts, contacts and opportunities. Would like to see history of past opportunities closed/won and area where we can keep notes regarding calls and contact details.

January 2018

Adam from FandM Expressions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

I have enjoyed using Spiro over the last few months. This is the best CRM I have used

Having multiple accounts, and contacts within each account I am easily able to track my communication on a daily basis. This helps me to know when I have spoken to a customer, and exactly what we discussed. The follow up prompts are automatic, and with one click, I can remind myself to call each customer frequently. Also, the reminders are emailed to me, so that I know daily what I need to do.

Pros

I like the ease of use. When I send emails or receive them, they automatically populate in my contacts profile. This makes it very easy to track our conversations. Also, it is simple to email from Spiro, allowing me to stay in one screen.

Cons

I have had a few issues with lost contacts, but the customer service team at Spiro has been very quick to help me with this.

Response from Spiro Technologies of Spiro

Replied January 2018

Thank you Adam for your review of Spiro! We are happy to hear Spiro is keeping you on top of all your deals.

July 2018

Jim from DISTek Integration

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The support we've received by Erick Ruuttila has been fantastic!

Detailed opportunity tracking with a minimal time expenditure.

Pros

The automatic entries when an email is sent or received and automatic entry when a phone call is placed.

Cons

There have been some reports which I needed, but Erick quickly and in great detail created the reports.

Response from Spiro Technologies of Spiro

Replied July 2018

Thanks Jim for being a Spiro customer, and for the nice review! We are pleased to hear how happy you are with the customer support you have received. Thanks again!

February 2018

Greg from Systems Auditing Inc. (SAI)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Finally A Salesperson-Friendly CRM

It is a great sales management aid.

Pros

Spiro has helped me keep on top of my opportunities and to move them further through the sales cycle in less time. Add in to that the countless features that are included, especially the reporting options and you have a program that is kind of fun to use. Being in the software sales marketplace myself, it is good to work with a company that engages with its clients to ensure that the software is delivering on all of its promises.

Cons

It would be great I guess if it did all the work for me, but then I would be out of a job! So please don't let it get too smart!

January 2018

Josh from Pro Charging Systems

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

I have really enjoyed using Spiro to organize my contacts and prospects.

The ability to organize and manage information about prospects, in a way that others in my company can access to. This shared information helps prevent missed opportunities on our end.

Pros

That it constantly reminds me to follow up with prospects, that I may otherwise fail to follow up with in a timely manner. I love the app. It's the best!

Cons

That it sometimes acts choppy when accessing on my PC through Internet Explorer. This issue does go away when using Spiro through the app though.

Response from Spiro Technologies of Spiro

Replied January 2018

Hi Josh, We're happy to hear that Spiro is helping keep you organized and following up with your prospects in a timely manner. Thanks for being a customer!

January 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

Spiro is a great every day CRM tool to help keep clients and prospects organized.

Pros

The organization of the tabs makes it so I can go from my company prospects to my reminders in an easy fashion.

Cons

The app is significantly less detailed with notes that myself or my teammates have left on company.

January 2018

Athena from Health Quest Chiropractic & PT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

Good and Bad. Some things we love, some things we don't.

I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.

Pros

The App. Tracking business won and who is sending the business. Ability to connect contacts under company.

Cons

We're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.

Response from Spiro Technologies of Spiro

Replied January 2018

Hi Athena, Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.