About Tidio

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business appli...


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17 Reviews of Tidio

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Showing 1 - 17 of 17 results

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March 2021

User Profile Picture

Darien from Gateway Alliance Church

Verified Reviewer

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Tidio is the first chat platform I've found to be worth paying for

Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Pros

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Cons

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Reasons for Switching to Tidio

Originally, we switched from Drift to Freshchat because of load time issues (Drift was causing a 1.3 second increase in load times - completely unnacceptable), and then we switched from Freshchat because of a high cost of entry, a lack of features, and a lack of use.

Response from Tidio

Replied March 2021

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

October 2020

Jessica from Freelance

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Easy, fast and amazing!

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Pros

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Cons

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Reasons for Choosing Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Reasons for Switching to Tidio

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Response from Tidio

Replied October 2020

Hi there, Thank you so much for a thorough review! We are very proud that you like our product so much! Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation. If anything, we're here for you! :)

December 2017

Dominick from Private

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

December 2017

Looks great on the outside but features not fully completed

Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

January 2021

Misho from Kernel

Company Size: 2-10 employees

Industry: Financial Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Go Tidio!

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Pros

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Cons

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Reasons for Choosing Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Reasons for Switching to Tidio

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

July 2020

User Profile Picture

Eran from Remake Labs

Verified Reviewer

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2020

Best value for money I've seen.

Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Pros

Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Cons

I really can't think of any complaints. Tidio does the job very well.

Reasons for Choosing Tidio

Value for money

Reasons for Switching to Tidio

Intercom is always trying to squeeze more money from you. Every new feature costs extra, and they also charge you extra for contacts. The combination of features I use on Tidio would probably cost hundreds of dollars on Intercom, without being any better.

Response from Tidio

Replied July 2020

Thank you so much for the review! It motivates us very much, so thank you for the kind words :)

November 2020

Alex from BWN Video

Company Size: 1 employee

Industry: Entertainment

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Effective and affordable

Simple quick affordable effective

Pros

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Cons

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Reasons for Choosing Tidio

Cost

Reasons for Switching to Tidio

They didn't allow changing the Welcome Message without moving up to another tier

Response from Tidio

Replied November 2020

Hello there! Maciek from Tidio Support here We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :) Have a great day and stay safe!

October 2020

Michael from Atlanical

Company Size: 1 employee

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Tidio is amazing!

I've only had a great experience with Tidio.

Pros

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Cons

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Reasons for Choosing Tidio

Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Reasons for Switching to Tidio

Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Response from Tidio

Replied October 2020

Hello! I'm Maciek from Tidio Support We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can. I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving! We can't wait to provide you with new features we are currently working on. Hope you have a great experience with Tidio!

November 2020

Ciara from Vivacity RTO Coaching and Consulting

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Definetly worth it compared to similar softwares

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Pros

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Cons

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Reasons for Switching to Tidio

The main reason was the way their messages alerted on our actual website was having a negative effect on the way Google views our website and was making it harder for us to get higher on search results. We found Tidio and then figured out it had better features and customisation for less money/

Response from Tidio

Replied November 2020

Hi there! Thank you so much for your review! We are happy to hear that you are finding our product to be easy to use. As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :) Have a nice day and stay healthy!

July 2020

User Profile Picture

Roberto Alonso from nUbariUm

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2020

Fast and easy

Pros

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Cons

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Reasons for Switching to Tidio

I was a good product to but at first it needed the people to have a facebook account which could be a problem.

Response from Tidio

Replied August 2020

Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

February 2021

Magdalena from BeautYay

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Highly Recommended!

Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:)

Pros

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Cons

Have not found any thing like this yet.

Reasons for Switching to Tidio

The interface was so complicated they I did not know what to do, where to press etc. For person without IT skill it was soo frustrated.

Response from Tidio

Replied February 2021

Hello Thank you so much for a perfect score! Reading such positive reviews is always inspiring and gives us the energy to keep on improving. Hope you have a great day! Best regards, Maciek from Tidio

March 2019

User Profile Picture

Jonathan from Myloops.net

Verified Reviewer

Company Size: 2-10 employees

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Excellent Live Chat system!

We have been using it for over a year and it's been amazing ! It has helped increase our sales through direct communication with our customers. They love it, and we love it :)

Pros

We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us !

Cons

There isn't anything specific that I disliked about Tidio.

Response from Tidio

Replied March 2019

Thank you for an awesome review! Seeing such positive feedback really makes our day. I hope that your business benefits from our service and you enjoy using it on a daily basis.

April 2021

Reidar from rent one

Company Size: 1 employee

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

April 2021

My review of tidio

Pretty great

Pros

Very positive that you let small businesses or start up's use a free function! Also that its easy to imbed even when you have limited knowledge about programming

Cons

i dont really have anything to contribute with here..

Reasons for Choosing Tidio

easy to customize, set up and embed. works on multiple platforms and also it has a free function. if my company grows im quite sure that i will upgrade my plan, but if it doesnt atleast i dont have to loose more money..

Reasons for Switching to Tidio

didnt really switch but i was looking around and tried some similar services that was not nearly as good as tidio.

Response from Tidio

Replied April 2021

Hi there! Thank you so much for such a positive review! We are always happy to help small businesses improve and grow. We are also happy to learn that you were not able to find any Cons! That is always a good sign. Have a nice weekend!

March 2019

Louie from Silicone Lovers

Company Size: 2-10 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

One of the best decisions we've made for our business.

A lot of our customers have many questions when they are new to the scene as it's a high ticket product and they alos need to verify that we are trustworthy (lots of scam sites in our industry) so it's great to show that we are legit, available and transparent. It also helps them retain anonymity to ask questions that they would ordinarily be too shy to ask. Tidio customer support has been superb.

Pros

You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Cons

Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one.

Response from Tidio

Replied March 2019

Thank you for your positive comments. I am so glad to hear that you enjoyed our application! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :)

March 2021

khoa from EU Wealth Invest Consulting Co. Ltd.

Company Size: 2-10 employees

Industry: Investment Management

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2021

Great App for business

I have used few app and seen this tidio is good version for my company

Pros

trigger once visitor visiting our website

Cons

will tell after few time more but i have problem to contact direct with people due timing

Reasons for Choosing Tidio

easy to use

Response from Tidio

Replied April 2021

Hello! Maciek from Tidio Support here I'm happy to hear that you find our product excelling among the competition! It is always nice to learn that we are a go-to solution for businesses! Thank you for such positive review and have a nice week

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

This is amazing love it.

Pros

connecting with all website. wordpress through connect very easy process like it

Cons

1.automated chat bot. 2. mobile application for operator

Response from Tidio

Replied March 2019

Thank you for the feedback. I'm delighted to hear that you love our product! Could you please tell me more about the cons that you mentioned to oscar@tidio.net? I would like to talk it over with you and let our Product Team see your tips about our service!

February 2019

Ian from Evolve Digital

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Great Char Software

Pros

I'm not sure If I've reviewed this before, but TIDIO is awesome. The AI/Bot functionality is awesome. Crushing lead gen one visitor at a time.

Cons

Nothing. Still haven't found a better chat software in this price range.

Response from Tidio

Replied February 2019

Hi there, thank you for an awesome review! "Crushing lead gen one visitor at a time" would look stunning on a Tidio advertising campaign.

March 2021

Helena from Open Door Centre

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

my favourite chat-box app for my website

I am very happy with my overall experience using Tidio

Pros

I love it for business purposes, its super easy to use and set up, I really appreciate the free version you can go far with it especially if you are a small business and just starting out this is a great option.

Cons

I would appreciate easier user settings for a secondary user, that can be little confusing

Response from Tidio

Replied April 2021

Hello! Thank you so much for the perfect score! It is always nice to see a long-term user come back with positive feedback. Thanks again and have a nice day!