Top Producer Systems Software


 

Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond.

Users can receive instant lead notifications via text or email. The countdown clock feature starts ticking as soon as an inquiry comes in, so users know exactly how fresh a lead is. The follow-up coach feature assists users stay on top of current clients through suggesting appropriate touch points. Users can create personalized emails from templates and send monthly branded newsletters whenever necessary.

Top Producer is compatible with numerous systems used by today’s agents, including Gmail, Outlook, Dropbox, Facebook, Twitter, and MailChimp. The system automatically imports MLS comparable data and photos, and the Note Stream feature allows users to create, view, and edit notes that link to contacts, activities, or properties.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

33 Reviews of Top Producer Systems

 

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Software Advice Reviews (8)
More Reviews (25)

Showing 1-8 of 8

Emma from Brockway Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Organizational Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is useful for organization purposes and generating reports. I enjoy seeing the visual sales pipeline fo each of my leads and I love the plans I can assign to each lead.

Cons

It is difficult for non-tech savvy people to use. There should be additional tutorial videos included in the subscription.

Review Source
 
 

Heather from Real Estate
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Happily Surprised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There is so much to offer in this product. Their support has been wonderful. Each time I call or have an appointment, I learn so much! I've had this about 3 weeks now and feel like there's still so many great uses it has to learn. Still putting it to full use.

Cons

I came from having nothing, so it's been a lot to learn and it's not always intuitive, but they do have excellent support to help you through it.

Review Source
 
 

Candice from Schulz Realty
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

All in One Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I can group my clients, track my correspondance, automatically keep them informed on the market, and set up listing and closing checklists. No more lost contacts. Now I can be the realtor that I truly strive to be for all my clients.

Cons

There is always a learning curve. I do wish I could make that shorter, but the customer support has been great.

Review Source
 
 

Betty from C21
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

DO NOT USE THIS CRM PERIOD!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As an instructor for trying to find leads and keeping track of them I do not recommend this product

Pros

When you decide on a cream you need great customer support they do not have customer support at all once you sign the contract

Cons

They're very nice and presentable during the signing of the contract but after they got you in the sale there's no customer service to speak of whatsoever

I would recommend trying to find a different CRM to use

Review Source
 
 

Alicia from Homeward realty
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Stay away from Top Producer and their products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales department are crooked, they have been charging me for something I cancelled months ago and they won't stop. I had to physically threaten to file suit and had my attorney get after them. What a bunch of losers. They really need a better system for handling complaints too. Avoid Top Producer at all costs.

Cons

The worst thing about them is their customer service, they are useless. I tried to cancel snap shot after their "free trial" but they still charged me and these people kept billing me for months. Then they claimed that I was under an implied contract, which I did not agree to. I did not a sign a contract or agree to anything in writing online. Their business practices are shoddy and crooked and I wouldn't recommend them to anyone. Do not contact their service go to the corporate headquarters of Move. That is not good business practice. Don't say "free trial" but then your customer cannot get out of being charged at the end of the period!

Review Source
 
 

Monique from Pinnacle Estate Properties, Inc
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Top Producer is JUNK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a busy professional and need contact management software that actually works, run, don't walk, away from Top Producer. The most common use of contact management software is to be able to export contacts for use in mailing. The software has 2 different means of entering addresses, which are inconsistent. The first way, you just enter the address. The second option forces you to enter the address number, street, etc. into separate fields. The unsuspecting user can easily end up with an exported file in which sometimes the address is in one field and sometimes parsed out. Top Producer staff claim this is a known bug and that their developers are "working" on it. This problem has had to have existed for at least 10 years and yet they're "working" on it. The employee, with whom I spoke, said all software has bugs, but not all software has MAJOR BUGS that go unaddressed.
If you're faced with this problem when exporting your contacts, YOU are forced to take the time to fix the resulting spreadsheet yourself. So then, why are you paying these idiots to store your contact management software?

Pros

There is very little to like about Top Producer. Their support is slow - you can sit on hold for 20 minutes while they "research" your problem.

Cons

Software does not function as-advertised. I wouldn't recommend it if it were free. It's going to cost me probably a dozen hours or so to manually fix the errors in their software.

Review Source
 
 

Rachell from Howard Hanna
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Must have

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

If you have multiple deals going on, this is a must have to keep you organized! Love that it sends you reminders about dates, and when stuff is due.

Cons

Haven't been using the program long enough to have any real complaints. The inputting of back data is taking a while

Review Source
 
 

Crys from Keith Home Team / Metro Brokers of Oklahoma
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great for closing coordination and follow ups with reminders via email. Not as many features & functions in the ways of mobile notifications and access compared to competitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The closing coordination plans and ability to customize them as well as the option to create all your own personalized follow up plans to meet the needs of your clients depending on your pipeline and where you are acquiring leads.

Cons

The lack of mobile friendly access & functions. It would be a game changer if top producer could have follow up activities sent as text reminders directly to your cell phone with the ability to open the action with the notes directly from your phone. Most agents are on the go all the time and this would be AWESOME.

 
 
 
Showing 1-20 of 25

Yare from ALSE
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Unfortunately, we had to cancel our subscription. It just wasn’t a good fit for our office or goals.

Pros

Availability to keep all contacts in one place.

Cons

The marketing material was not as expected.

Review Source: Capterra
 

ARIELLE from RE/MAX Generations
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Stay on Top

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

If you are looking for an overall CRM that helps you stay on top of all your contacts and transactions, this is it.

Pros

The software keeps all contacts and transactions neatly organized. It is a great program for anyone looking for a single program to keep everything organized and help stay on top of your contacts. You're able to keep notes on everything. You could even set up email campaigns to clients. Overall, the functionality of the program is good.

Cons

It was a bit confusing and challenging to get used to. Set up was a little painful, but once it was all done, the program got much smoother and easier to use.

Review Source: Capterra
 

Amanda from A-Team Property Advisors
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very dated software!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

kept track of total transactions thats about the only thing positive i can say

Cons

Very dated software!!! You haven't updated the system in over a decade!!

Review Source: Capterra
 

Jackie from Jackie Daley Team
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Don't Waste Your Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Offers a place to organize real estate transactions. You can enter parties to the transaction such as title companies and other agents.

Cons

The software cannot sync to Google Contacts so therefore I lost clients by not being able to reach them when I was on the road. The contacts did not make it to my phone unless we got on the phone with help each time a new contact was added. This cost me business and the support staff did not take the issue seriously.

System also cannot handle email blasts of documents.

Review Source: Capterra
 


July 2018

July 2018

Extremely Dated and Specific to Traditional Households

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the idea of action plans that can be set for each prospect on the fly. So you can designate, say, a 6-month buyer action plan or a 3-year seller action plan.

Cons

Working in an international city, it was difficult to put my clients in the proper fields as their address fields do not support international addresses. The way family members are buried within one contact record is also problematic for me. And overall the user experience is dated.

Review Source: Capterra
 

Crystal from CENTURY 21 Stopper & Associates

June 2018

June 2018

Top Producer Makes Marketing EASY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.

Cons

I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.

Review Source: Capterra
 

Tori from Kim Pratt Team

June 2018

June 2018

Lots of good stuff, but we have moved on!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how we could change the dates of tasks easily and build plans where one tasks doesn't start until one is completed.

Cons

So many things I don't like, it was not an "easy" program to use. We had used it in 2011 and switched, we tried to go back and it was the exact same as 2011 and still not easy to use.

Review Source: Capterra
 

Brooke from RE/MAX of Grand Rapids

June 2018

June 2018

Great CRM that is capable of SO much more than you'd think!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.

Cons

The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.

Review Source: Capterra
 

Leah from Triangle Experts
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

OLD SCHOOL CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has MOST of all the information you would like to keep on file and has some good marketign tools.

Cons

Getting information out of this software is a NIGHTMARE!! It really makes it so once you have used it for a few years you kinda have to KEEP it or do a lot of work to move away from it all together!!

Review Source: Capterra
 


April 2018

April 2018

Great for storing contacts/notes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great for storing contacts with notes and importing contacts. You can also send emails through it so that is great.

Cons

It is definitely a tad outdated. You can definitely find cleaner more modern software. If their software doesn't integrate with other software it is a pain.

Review Source: Capterra
 

Jen from The Wallner Team

April 2018

April 2018

They Only Care About Collecting Your Monthly Payment!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Horrible experience trying to cancel this product! They stated they didn't have the cancellation on record and would not give a refund of the months that I had not even used the system even though they could see that I had not logged in.

Cons

I called and cancelled however they continued to bill me for months after! I called again to cancel and asked for a refund. They could tell me the last date I signed in but refused to give me a refund for more than one month even though several months had gone by! If you cancel make them stay on the phone with you until you receive a confirmation email!! I will NEVER refer anyone to use this company due to their bad business!

Review Source: Capterra
 

selenne from Realty Masters & assoc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It was a great system. Just a little dated as far as looks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I got a couple deals from it.

Pros

Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.

Cons

It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.

Review Source: Capterra
 

Mark from Mark Coward, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Top producer not working with MLS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

At the beginning I liked most of the features that it offered, contact management, letter and e-mail campaigns, CMA and flyers.

Cons

I have been using this system for over 13 years and have had issues in the past with a several functions of their system. Now their system in not communicating with my MLS board which has been going on for over a month. When I call they tell me that they have a ticket open and that the development team is working on it and can not tel me anymore about the issues or when it will be completed. The purpose of this system is to make our jobs easier not harder. They have no issues collecting the fees to use the system but not able to make it work properly.

Review Source: Capterra
 

Tobin from Mid Atlantic Real Estate Professionals

December 2017

December 2017

Top Producer's Market Snapshot seldom works and failed again this weekend. No support to resolve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No real benefit. Top Producer is old and clunky and expensive. Support is very poor.

Pros

Nothing that is positive. Avoid Top Producer, Market Snapshot offering. I really cannot think about any Pros.

Cons

Market Snapshot offering breaks down almost every weekend and no support on weekend. Top Producer is very old and does not keep up with competition. Also expensive

Review Source: Capterra
 

Jenifer from Administrative Support Group

November 2017

November 2017

Top Producer CRM is great for real estate teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team collaboration and task management. Listing management.

Pros

Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.

Cons

Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.

Review Source: Capterra
 

Lisa from Keller Williams

November 2017

November 2017

Excellent for task management, but stick with an outside email client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Keeping contacts organized is easy
Assigning contacts to groups simplifies tracking where each client is at in the sales funnel
Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for

Cons

Very poor email interface:
Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)
Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting
Unable to search emails (this feature has never worked)
Unable to Mark as Unread
Unable to nest threads and view as conversations

Review Source: Capterra
 

Travis from Korby Home Team
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

Pros

The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

Cons

Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

Review Source: Capterra
 

Kassandra from Town and Mountain Realty

October 2017

October 2017

It was included for free with another product, but I can't imagine paying for it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In theory, this program would provide helpful organizational features to help agents keep track of deadlines and other tasks.

Cons

It seems glitchy and difficult to use on a mobile platform. Most agents will need the full functionality on their phones, and have a low tolerance for program errors so I doubt this is something the agents in my office will utilize.

Review Source: Capterra
 

Shelley from Town and Mountain Realty

August 2017

August 2017

I have only started using this recently and I have been working on setting it up for a company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great hat it does a lot go things automatically because real estate agents have a hard time keeping track of everything they have going on all the time.

Cons

It seems really outdated both visually and in its functionality too. The website looks like it is still in the 90's, so it could definitely use some updates.

Review Source: Capterra
 

Mariah from BHHS

July 2017

July 2017

Good leads!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the market snapshots that get sent out to the leads in the system. These snapshots help put the home with a great picture in the face of the leads. Being able to integrate with our main CRM is a big plus as well. The leads are valid and ready whenever we give them a call from here.

Review Source: Capterra
 
 
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