Visitlead Software


 

Visitlead is a cloud-based live chat solution that allows businesses to contact their website visitors. Key features include text chat, voice chat, video chat, screen share, routing and chat history. The solution also enables users to view the location of their visitors and interact with them on the mobile devices as well.

Visitlead offers real-time monitoring of website visitors, co-browsing, interactive widgets and other features such as scroll heat maps that show on which sections of a webpage customers spend the most time. It allows companies to dynamically update the content on webpages, tailoring it to specific individuals based on their browsing activity and history.

Other features of the solution include pre-chat surveys, chat ratings, transcripts, multilanguage spellchecker and analytics support. Users can also customize the chatbox as per their business requirements. Services are offered on a per-user, per-month subscription model.

 

Visitlead - Dashboard
 
  • Visitlead - Dashboard
    Dashboard
  • Visitlead - Workspace
    Workspace
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

4 Reviews of Visitlead

Showing 1-4 of 4

 

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November 2018

November 2018

Easy to Use and converts to sales

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Using Visitlead is really intuitive. While we don't have too many questions through it, we have definitely been able to capture projects and business that we might not have otherwise. It's also a way to show off our customer service skills before someone even buys from us.

Pros

It's really helpful for connecting to clients and is an excellent blend of manual responses and automation. Our company has added a wide range of premade responses and you search by writing words or phrases and it highlights the best responses. You can also see exactly what someone types as they type it which is helpful to find your responses early.

Cons

I wish there was a better way to see exactly where people are coming from. You can see the geography, but I wish there was a quicker way to see what exact company they are from. It's also hard to add premade responses if you are not an admin.

Review Source: Capterra
 


November 2018

November 2018

Easy to help prospects/customers

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Overall, I love VisitLead. It's really intuitive and packed with a ton of features. It's an amazing blend of automated and manual so that your reps still sound human. Once it was set up, we also haven't really had any technical issues. You should analyze if a customer/prospect facing chat window makes sense for your company and if it does, I'd look at this one.

Pros

It's packed with functionality. The software is easy to use and to automate the first few messages. Searching for premade responses are also a breeze. The BEST part is that you can see the customer/prospect typing so you can prepare your responses while you type. It also gives you time to find the customer in your system. Integration is a breeze too since you can send the info directly to your email or your CRM.

Cons

I wish there was a better way to divide leads. Our prospects and our offices are across the world. I wish there was a way to prioritize British team members for British customers when there's overlap with the US office. I'm sure there's a way to do it, though, so this might be more an issue with the way our team has set it up. Plus, it's really not that big of a deal since you can send chats directly to other team members which is great if you have to escalate to more knowledgeable team mates or if you have to leave the chat.

Review Source: Capterra
 

Michael from Orbus Software
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Awesome Chat Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is one of the top lead gen sources for my company. Would recc it to anyone.

Pros

Good Salesforce integration
Just works - not many problems
Good support
Very fit for purpose

Cons

Not much to complain about
Occasional down time, but they always fix it quickly

Review Source: Capterra
 

Uwe from Acoonia GmbH
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

best feature set, seamless integration in our website with massive features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

more happy customers, instant ability to respond to new web site vistors.

Pros

plug free (for customers) - screen sharing function, voice and video chat, 100% individuel triggers

Cons

needs some time to get familiar with the workspace, no mobile app found - but responsive web interface exists.

Review Source: Capterra