Zoho CRM Software


 

Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and midsized businesses. Its interface includes CRM tools such as sales and marketing automation, customer support and a help desk, product configuration and reporting and customer analytics.

Zoho CRM offers multichannel support, allowing businesses to connect with their customers via email, live chat, phone and through social media. The gamification feature allows businesses to gamify their sales process and reward employees who achieve their targets. The mobile edition gives users access to sales activities and customer info on iPad, iPhone and Android devices.

Zoho CRM's Blueprint helps in automating sales processes by defining workflows and macros for regular activities. Zoho can integrate with several existing software solutions, including Google Docs, Microsoft Office and Sharepoint. It also offers add-on applications designed for specialized business, collaboration and productivity needs.

Zoho offers per user per month subscription pricing. 

 

Zoho CRM - Home page
 
  • Zoho CRM - Home page
    Home page
  • Zoho CRM - Ask Zia
    Ask Zia
  • Zoho CRM - Kanban view
    Kanban view
  • Zoho CRM - Best time to contact
    Best time to contact
  • Zoho CRM - Trend dashboard
    Trend dashboard
  • Zoho CRM - Sales signals
    Sales signals
Supported Operating System(s):
Web browser (OS agnostic)

2,124 Reviews of Zoho CRM

 

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Software Advice Reviews (153)
More Reviews (1,971)

Showing 1-20 of 153

Sandip from SandipSurila All Types Insurance
Specialty: Insurance
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Really good, They have everything on you tube for trainning

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to understand by watching videos. good customer service and 24/7 is really good. I really liked it

Cons

Functions are not so explained in professional package. they mentioned different prices. That the only confusion I got

Review Source
 
 

Qiang from AEchem Scientific Cooperation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

A useful tool for running the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can customize the features to fit the needs of your company. And you can choose to back up the data if you want to do that. It is fairly easy to user and I would say it has a user-friendly interface.

Cons

It can be a little expensive for a small business. And You would not get good customer support if you need it during weekends.

Review Source
 
 

Dwayne from Netsource
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Used Zoho CRM as a Recruiter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Safe option if you are picking a CRM system with a lot of features that automates tasks for you. Just need the patience to train yourself or learn how to use each feature they have.

Pros

A lot of features that automates tasks. e.g. you can automate invoices. Also, you can integrate your emails on Zoho so that you don't have to leave the CRM system

Cons

A bit too many features and extensions to get your head around, and when searching for candidates on the CRM system, it is not as user-friendly as other CRM systems such as Bullhorn.

Review Source
 
 

Sean from Holiday Inn Express
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Compact, usable UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I prefer a dashboard with a snapshot type of presentation.

Pros

The dashboard is very user friendly and I do like the deals tab, makes it easier to track potential deals so they don't get lost under a pile!

Cons

While the UI is easy to use, it does feel very dated and it's not really sleek. There are better CRM programs out there.

Review Source
 
 

Chinmay from Aress Software
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Best product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Maintain all records perfectly. Perfect visualization.
Best for all types of record and easily sort out

Cons

No issues with ZOHO. Recommend to all for maintenance of records. Make more perfect visualization...

Review Source
 
 

Amelie from University of Alabama at Birmingham
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

For now it's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The truth is that the price and the platform is good, good business growth with this is opted for. Easy to include equipment and interests of customers to help with sales, you just have to keep improving.

Pros

Its form in the management of mail is highly integrated to what the platform offers, likewise the excellent way in which you can manage the contacts and to be able to know the potential clients doing follow-ups of it, it also helps me a lot to facilitate a report of detailed and easy way.

Cons

The upload of files is completely difficult and slow despite having a good internet connection, I think that is a negative point because for these dates the average user wants to do everything faster and more efficiently. Another negative point is the difficult integration of networks to this platform, its learning curve is a bit difficult too.

Review Source
 
 

Dharmar from Bogar Bio Bee
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Best CRM application for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allow complete optimization for pre sales and post sales. Allow other many third-party application integration. User friendly, easy to customize

Cons

No major problem faced in this software. As a user, this application is good for small, medium business development.

Review Source
 
 

Mikee from LG Electronics Philippines
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ZOHO COOL and Wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application software is very helpful, this pipeline had been used for a year, we continue using this tool,

Cons

No problem on this application software, this tools is awesome, It has a great performance that show in the market.

Review Source
 
 

Elsie from LG Philippines Electronics
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Extremely excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application would like to be the best among all pipeline management tool. Zoho is the future of management in pipeline

Cons

Need to improve there dashboard and this tool will be need more update. And beyond that no problem at all

Review Source
 
 

Rex from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Hohoho zoho nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What can I say on this application this tools helps in managing pipelines to analysis all data and allow to see if there is problem in your leads

Cons

Need to be sync to all statistics report sometimes it will not fit based on this application compare to the link email

Review Source
 
 

Dean from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Zoho wonderful application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application helps us to monitor pipelines and this application is easy to manage no hassle will continue to patronise it.

Cons

For Zoho I don’t see any error on this one. Continue using this application and recommended for others

Review Source
 
 

Doyle from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Cool pipe zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application software for Zoho is cool to have pipeline to monitoring And allows to check its statistics reports also.

Cons

Zoho software appplication needs to step up and make some moves for upgrade on their engine display

Review Source
 
 

Justin Eric from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Zoho push to limit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho application if your looking for software which you want pipeline monitoring this is fits for you.

Cons

Zoho application has more to bring and room for upgrade. This is awesome but to dull on engine display. Just work on it.

Review Source
 
 

Ann Margareth from LG electronics ph
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

This CRM need for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This zoho manage pipeline and helps to study side by side on email sendout and receiving
Awesome application

Cons

I don’t see any problem on this one. great application recommended to download and used it. Thanks zoho

Review Source
 
 

Jhune from Tanduay Distillers Inc
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Zoho is pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho CRM is one of the coolest CRM pipeline we see innthe market. This is very amazing that you can monitor and check very pipeline.

Cons

Zoho CRM need improvement in the dashboard its to plain and simple that you can have room for improvement.

Review Source
 
 

Brittney from Signify Health
Specialty: Healthcare / Medicine
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Terrible CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many pros. Guess the price is a pro. The ability to upload a contact list from a spreadsheet is a pro.

Cons

Everything. Nothing syncs together between the different Zoho products. CRM doesn't have a lot of functionality.

Review Source
 
 

Abigail from Imaginet international Inc
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Awesome zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Zoho is awesome this pipeline is cool and easy to figure out. I can easily monitor my data with this application

Cons

I don’t have any cons to say because this one is rocking! Cool application you guys need to try and experience it

Review Source
 
 

Dmitriy from Sense Financial
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is very easy to use and allows for a lot of flexibility. It can be easily customized to meet user needs

Cons

As CRM it is great software. For me, I was looking for a CRM that also allows email marketing. Unfortunately Zoho does not offer this feature, but as the CRM I would give it my highest rating.

Review Source
 
 

Anthony from MSI-ECS
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Zoho cool and awesome CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is one of the coolest pipeline management that you can used now a days..have a level and you can manage the platform you are using

Cons

The platform is to simple. There is so much lots need to improve beside that no problem at all. Keep it up

Review Source
 
 

Erik from MSI-ECS
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Great CRM software of all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is a great tool for CRM,. For beginners its easy to use it has tutorial, and also can use in mobile phones that's why even im not in the office i can still use it

Cons

Using it on your phone will experienced buggy sometimes, its more convenient to use it on your pc. Other than that nothing cons with it

Review Source
 
 
 
Showing 1-20 of 1,971

Audric from Madera Marketing & Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Zoho CRM Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the way that you could have a group chat, but then be able to send messages directly to individuals and then have side conversations in threads instead of cluttering the main chat. I also liked how when you are mentioned in any conversation, Zoho takes those and puts them in a separate chat just for you so you don't have to scroll through hundreds of others chat messages to find where you were mentioned. Very efficient software.

Cons

I didn't really like the email portion of the software, specifically the notification settings. It was hard getting notifications on my phone if I ever got a department email and would only know about it if I went into my mobile app. Maybe a glitch but never really liked that.

Review Source: Capterra
 


December 2018

December 2018

Zoho CRM - basic but cheap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it was a good program at the right price.

Pros

I liked the price of Zoho compared to Sales Force. It still kept us organized with our pending sales.

Cons

It wasn't as customizable as Salesforce, so it was kind of limited from what we were used to.

Review Source: Capterra
 

Kallie from Small business
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most about this product is it manages my brands social media interactions and sale process. It builds better relationships with customers as well as close deals faster

Cons

I like least about this software is at first it was hard to use, but I eventually got the hang of it

Review Source: Capterra
 


December 2018

December 2018

Reliable cloud-based CRM.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it to generate leads for sales projects. I have found that I can keep track of the information that I need and also work with it easily. It's also a great value as it's free for some of the most useful functions.

Pros

I can keep info on leads for multiple projects and the fields are relevant. I can also export information to Excel.

Cons

It's not intuitive - I had to ask how to export data. It could also integrate better with QuickBooks and Excel.

Review Source: Capterra
 

Sam from Virtusa
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Zoho CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cheapest tool that available. Extremely customizable . Less server issues.

Cons

Document tracking is not possible .Individual lead notifications are not available

Review Source: Capterra
 


December 2018

December 2018

Affordable CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy set up and excellent customer service experience

Cons

Some of the configuration is complicated specially when transitioning from other CRMs

Review Source: Capterra
 


December 2018

December 2018

Customer Relation at the Easiest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been able to solve our clients' problem in managing them and relating well with them.

Pros

All that I like is about the way it is being used to manage our customer relationship. We are able to manage our clients and customers and we provide the best service now with Zoho CRM

Cons

So far So Good. It is very useful to my company

Review Source: Capterra
 

joel from Keroche Breweries Limited
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Zoho CRM is the right product for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great product for our company. Recently, we started email marketing through this software and it has increased our sales. We have been able to market in regions where we have never reached before. i recommend it to every business person out there.

Pros

Zoho CRM is working greatly for our company. Zoho CRM allows us to engage our customers at all time without delays. It helps us to have the history and details of every customer whenever he or she make a call to the company. This helps in responding to the customer's questions with the most appropriate answer. I like how it is easy to customize this product according to your requirements. It has great features that allows you to chat freely with your clients and be able to monitor the number of potential customers who are visiting your page.

Cons

I am in love with every feature in this product. I have nothing negative to complain about this product.

Review Source: Capterra
 

Eric from Incl
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

One of the best CRMs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We love zoho crm, it's easy to on board other team members to.

Pros

ZoHo CRM is one of the best free and paid CRM's out there. You can get right to work right away with out all the hassle that it takes to setup crms like salesforce.

Cons

It can feel a little slow to use at times.

Review Source: Capterra
 


December 2018

December 2018

Customizable & Organized Workflow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great hub for seeing a true overall view of your day to day business. Daily projects and tasks would be lost without a good central Customer Relations Management system and this fills that need.

Pros

1) I enjoy the organizational features that you can customize for a broad range of different types of businesses
2) Workflow functions: ability to set tasks, follow-up tasks, reminders, delegate tasks, etc.
3) Once set up, it's simple to use and understand.

Cons

1) It can be a little difficult to set up properly. If you set it up wrong, it can lead to even harder corrections down the line once you're established. However, I opted to set it up myself with no help from the team, so that was my

Review Source: Capterra
 

Andrew from The Green Squeegee
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Too busy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As the full suite is accessed through one account, organisation became more complicated.

Pros

Lots of features for those that need them

Cons

Very complicated with so many different related components

Review Source: Capterra
 


December 2018

December 2018

Great CRM For Beginners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoyed the customizable experience and they have great support.

Cons

Mobile version could do with more debugging as I find it crashing every now and then.

More support for automaton would be great.

Review Source: Capterra
 

Matt from Amplify My Business
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Everything you could possible need... but tough to setup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, we are committed to the platform and that is saying something. I've bounced around nearly a dozen CRM's and Zoho has just enough power under the hood to keep us onboard. Great for teams. And especially worth the money if you are on the Zoho One plan. Can't beat the value they pack in there.

Pros

I love how Zoho integrates so well with the rest of the Zoho suite (as well as other tools with Zapier) It's nice to have our whole business running from one central platform.

Cons

It was a beast to setup and configure and we still have struggles getting workflows the way we like. Not recommended for beginners. Either hire an agency to help you set it up or look into a simpler alternative.

Review Source: Capterra
 

Scott from EO Johnson Business Technologies
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Great for companies who don't have a CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My use with Zoho only scratches the surface, and I'm not taking advantage of many of the advanced features with Zoho. My primary use is as a lead/deal management tool, and for that it works really well. Input leads, create tasks/reminders, add opportunities, update the opportunities as they progress through the sales cycle. Standard stuff, but very pleased. One other use for me, is many of my smaller clients don't have a CRM, know how to implement one, and don't want to invest heavily in one. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up.

Pros

To be honest, I was looking for a free CRM to run my small digital marketing agency, so the price point is fantastic. That said, the features and what you can do with this at the free level is pretty remarkable. The methodology will be familiar to anyone familiar with CRMs.

Cons

So it's unlikely that anyone is going to move from SalesForce to Zoho, unless it was a pure pricing play. It's a little "clunkier" than other well known CRM's, but it has gotten better. I've used Zoho for about 5 years, and this is pretty trivial, but it would sure be nice to be able to view more than 50 leads per page.

Review Source: Capterra
 

heather from infinite software
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Usage of Zoho

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I am happy to continue using Zoho, as well as recommend it to others.

Pros

Zoho has easy features and quick to send outs.

Cons

Zoho has not shown me anything of my disliking, so far.

Review Source: Capterra
 


December 2018

December 2018

Zoho CRM is amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use CRM as my primary app every day. your call records, appointments, billings, estimates, leads... can all be tracked right in CRM. You can use the other modules to fine tune it to your needs. It is a work in progress, but great things come with change!

Pros

I love that CRM is the hub for all other Zoho apps. You can access all the other apps right from CRM

Cons

It is not out of the box. Its designed to be conformed to your business. Takes some time to set up. But so worth it.

Review Source: Capterra
 

Nicole from Alliance Health
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

An okay CRM

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Zoho is a lot less expensive than most CRMs out there, but you get what you pay for. Not quite as robust as Hubspot, Infusionsoft, or Salesforce.

Cons

I really didn;t like the interface. They could make it so much better!

Review Source: Capterra
 


December 2018

December 2018

Zoho CRM Is Just The Greatest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What Was There Not To Like ? Everything About Zoho CRM, Says I Am Easy To Use . It Tells Me The Sky Is The Limit

Cons

There Is No Con This Is The Best Software I Have Ever Seen.

Review Source: Capterra
 


December 2018

December 2018

You get what you pay for

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

One of the most affordable CRM systems (much less expensive than Salesforce).

Cons

If you think Salesforce is complicated, wait until your see this unintuitive interface.

Review Source: Capterra
 

Kurt from Prodigious brand logistics (Publicis Groupe)
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Best Customisation CRM !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps to optimise our sales efforts. Zoho CRM provide us multiple templates, helps us to merge email. It is the best CRM tool because of it's customisation feature.

Pros

- Easy to use
- Provide all rounded features of a CRM such as Reporting, and dashboards etc..

Cons

- Customer Support
- Lack of documentation

Review Source: Capterra