Zoho CRM Software

Pros

I liked the way that you could have a group chat, but then be able to send messages directly to individuals and then have side conversations in threads instead of cluttering the main chat. I also liked how when you are mentioned in any conversation, Zoho takes those and puts them in a separate chat just for you so you don't have to scroll through hundreds of others chat messages to find where you were mentioned. Very efficient software.

Cons

I didn't really like the email portion of the software, specifically the notification settings. It was hard getting notifications on my phone if I ever got a department email and would only know about it if I went into my mobile app. Maybe a glitch but never really liked that.

Overall it was a good program at the right price.

Pros

I liked the price of Zoho compared to Sales Force. It still kept us organized with our pending sales.

Cons

It wasn't as customizable as Salesforce, so it was kind of limited from what we were used to.

Pros

I like most about this product is it manages my brands social media interactions and sale process. It builds better relationships with customers as well as close deals faster

Cons

I like least about this software is at first it was hard to use, but I eventually got the hang of it

I use it to generate leads for sales projects. I have found that I can keep track of the information that I need and also work with it easily. It's also a great value as it's free for some of the most useful functions.

Pros

I can keep info on leads for multiple projects and the fields are relevant. I can also export information to Excel.

Cons

It's not intuitive - I had to ask how to export data. It could also integrate better with QuickBooks and Excel.

Pros

Cheapest tool that available. Extremely customizable . Less server issues.

Cons

Document tracking is not possible .Individual lead notifications are not available

Pros

Easy set up and excellent customer service experience

Cons

Some of the configuration is complicated specially when transitioning from other CRMs

It has been able to solve our clients' problem in managing them and relating well with them.

Pros

All that I like is about the way it is being used to manage our customer relationship. We are able to manage our clients and customers and we provide the best service now with Zoho CRM

Cons

So far So Good. It is very useful to my company

It is a great product for our company. Recently, we started email marketing through this software and it has increased our sales. We have been able to market in regions where we have never reached before. i recommend it to every business person out there.

Pros

Zoho CRM is working greatly for our company. Zoho CRM allows us to engage our customers at all time without delays. It helps us to have the history and details of every customer whenever he or she make a call to the company. This helps in responding to the customer's questions with the most appropriate answer. I like how it is easy to customize this product according to your requirements. It has great features that allows you to chat freely with your clients and be able to monitor the number of potential customers who are visiting your page.

Cons

I am in love with every feature in this product. I have nothing negative to complain about this product.

We love zoho crm, it's easy to on board other team members to.

Pros

ZoHo CRM is one of the best free and paid CRM's out there. You can get right to work right away with out all the hassle that it takes to setup crms like salesforce.

Cons

It can feel a little slow to use at times.

It's a great hub for seeing a true overall view of your day to day business. Daily projects and tasks would be lost without a good central Customer Relations Management system and this fills that need.

Pros

1) I enjoy the organizational features that you can customize for a broad range of different types of businesses
2) Workflow functions: ability to set tasks, follow-up tasks, reminders, delegate tasks, etc.
3) Once set up, it's simple to use and understand.

Cons

1) It can be a little difficult to set up properly. If you set it up wrong, it can lead to even harder corrections down the line once you're established. However, I opted to set it up myself with no help from the team, so that was my

As the full suite is accessed through one account, organisation became more complicated.

Pros

Lots of features for those that need them

Cons

Very complicated with so many different related components

Pros

I enjoyed the customizable experience and they have great support.

Cons

Mobile version could do with more debugging as I find it crashing every now and then.

More support for automaton would be great.

Overall, we are committed to the platform and that is saying something. I've bounced around nearly a dozen CRM's and Zoho has just enough power under the hood to keep us onboard. Great for teams. And especially worth the money if you are on the Zoho One plan. Can't beat the value they pack in there.

Pros

I love how Zoho integrates so well with the rest of the Zoho suite (as well as other tools with Zapier) It's nice to have our whole business running from one central platform.

Cons

It was a beast to setup and configure and we still have struggles getting workflows the way we like. Not recommended for beginners. Either hire an agency to help you set it up or look into a simpler alternative.

My use with Zoho only scratches the surface, and I'm not taking advantage of many of the advanced features with Zoho. My primary use is as a lead/deal management tool, and for that it works really well. Input leads, create tasks/reminders, add opportunities, update the opportunities as they progress through the sales cycle. Standard stuff, but very pleased. One other use for me, is many of my smaller clients don't have a CRM, know how to implement one, and don't want to invest heavily in one. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up.

Pros

To be honest, I was looking for a free CRM to run my small digital marketing agency, so the price point is fantastic. That said, the features and what you can do with this at the free level is pretty remarkable. The methodology will be familiar to anyone familiar with CRMs.

Cons

So it's unlikely that anyone is going to move from SalesForce to Zoho, unless it was a pure pricing play. It's a little "clunkier" than other well known CRM's, but it has gotten better. I've used Zoho for about 5 years, and this is pretty trivial, but it would sure be nice to be able to view more than 50 leads per page.

Overall, I am happy to continue using Zoho, as well as recommend it to others.

Pros

Zoho has easy features and quick to send outs.

Cons

Zoho has not shown me anything of my disliking, so far.

I use CRM as my primary app every day. your call records, appointments, billings, estimates, leads... can all be tracked right in CRM. You can use the other modules to fine tune it to your needs. It is a work in progress, but great things come with change!

Pros

I love that CRM is the hub for all other Zoho apps. You can access all the other apps right from CRM

Cons

It is not out of the box. Its designed to be conformed to your business. Takes some time to set up. But so worth it.

Pros

Zoho is a lot less expensive than most CRMs out there, but you get what you pay for. Not quite as robust as Hubspot, Infusionsoft, or Salesforce.

Cons

I really didn;t like the interface. They could make it so much better!

Pros

What Was There Not To Like ? Everything About Zoho CRM, Says I Am Easy To Use . It Tells Me The Sky Is The Limit

Cons

There Is No Con This Is The Best Software I Have Ever Seen.

Pros

One of the most affordable CRM systems (much less expensive than Salesforce).

Cons

If you think Salesforce is complicated, wait until your see this unintuitive interface.

It helps to optimise our sales efforts. Zoho CRM provide us multiple templates, helps us to merge email. It is the best CRM tool because of it's customisation feature.

Pros

- Easy to use
- Provide all rounded features of a CRM such as Reporting, and dashboards etc..

Cons

- Customer Support
- Lack of documentation