Zoho CRM Software

Overall I had a good experience with Zoho CRM.

Pros

It is very customizable and extensible. In addition to having a REST-based API, you can write custom functions to automate a series of events and integrate with external systems or data from other modules within the CRM.

Cons

did not integrate w/ our website very well

Pros

I liked that I can have categories for my expenses. It definitely helps keep you more organized.

Cons

I didn’t like the run around I feel it gave me. Some of the items I needed itemized, I wasn’t able to put into a category. I could just be that I was a new user and didn’t know enough about using this software!

Pros

The number of integrations that ZOHO has and as well as it automatically updates day to day business activities, tracks sales and everything else that helps you run your operations smoothly. The pricing is also on point in regards with the number of features it has.

Cons

The mobile apps UI can be improved a bit.

Pros

It has many features that can be quite useful with a company that does not have any CRM software.

Cons

Converting from one system to another can be a tricky thing to do but it is possible.

Pros

After the implementation of GST in India, Its something to be done, "Ease of accounting" after tally it is not an option it is an alternative after the tally, its a benchmark for new users

Cons

Not something to be worried about, it is a little bit tiring task for those who are shifting from tally software to ZOHO rest it is good

I am still a beginner with Zoho CRM, but so far I like it much better that others that I have used. If I have a question, I just ask my Marketing Director or you can even e-mail support and they get right back to you.

Pros

Having used some of the more expensive CRM software programs out there, this one is pretty easy to use and a great value for the money. I like the Blueprint feature whereby my administrator can help us Account Executives guide us through the sales process. It literally tells you what to do next. I find it extremely helpful!

Cons

This CRM is definitely one that takes some getting used to, just like any new CRM. At first, I was a little overwhelmed, but now I can close my Tasks and management can pull reports showing my performance.

Pros

Just fill in the blanks no need to worry about getting creative

Cons

Doesn’t allow to change too many things at least the knew I used

Pros

The o erall suite of software is wonderful, the neess are well evaluated and implemented

Cons

Not placed right when compared to salesforce,

Management of resources are effectively handled, need to add many user per company in free trial.

Pros

Ease of access anywhere, secure, fast to handle.

Cons

Expensive to add more user in company for more employee.

Zoho is great place to run and track a project development

Pros

This software is great for BIM project coordination. Easy to spread bug tickets to project team members and analysis of the project pulse.

Cons

As for BIM projects it is crucial to have connection with 3D models, zoho is stand-alone platform which is rather not so reccomendable.

I have setup business email and was able to use in minutes..blog support is great to solve issues

Pros

Friendly UI
Good customer service and blogs
Easy to setup business emails

Cons

None,I find this better than my previous CRMs used

Pros

Easy to use and import new leads and contacts.

Cons

A bit confusing to see custom overview views.

Pros

Easy setup and configuration. Available on my phone and safe and secure

Cons

nothing that I can think of right now - seems to do everything that I need at this time.

I have been using Zoho for over 2 years and is really easy to use and my employees fell the same way, is always nice to have a company email, show the clients credibility, and make them feel confident suring our coversations

Pros

I love Zoho, is user-friendly, they are always doing updates, my employees are happy having their own company email, highly recommended.

Cons

The notification in the app is not always showing it.

Very positive, never raised a ticket or questions the customer services, their support documentation and just uptime and user-friendlyness has been perfect for us over the last couple of years, I can't think of anythign negative to say.

Pros

The suite of tools all designed for productivity and communication in mind. This has enabled me to deal with myriad software projects, I keep my clients in the loop, my devs and pertinent project management stays in order, financial records, payments and record keeping and above all else, time management and communication. Compartmentalisation ensures that my sales guys see what they need, development guys and clients all see what they need without intersecting unless required. I, as the administrator can oversee all and ensure everything is happening in a timely and smooth manner. I utilise their mobile apps as well so that I can stay in the loop while away from the computer, be it on the train or on holiday.

Cons

The price point for me is well worth it because it is a fraction of the net worth of even one of the myriad projects that I am able to develop utilising this suite of software. However, I imagine that a smaller operation might well find the top tier pricing out of their league, there are alternatives, though none that I can imagine are as useful as Zoho, I've tried a few over the years and we didn't stick with any of those whereas we have gone with Zoho for the reasons mentioned above. That being said, there are free versions which would fit smaller outfits and cheaper options than the top tier.

Was impressed with Zoho CRM and found that it did everything we wanted and more.

Pros

Works out of the box and does exactly what it says on the box.

Cons

Very inter product connected, makes it a bit of a hassle to use stand alone or with an alternative product.

Not impossible and would be nicer if it was more inter-operable.

But we are willing to live with it as it is that good.

I use their products and really like them overall

Pros

The software is very detail oriented and has great value for teams of organizations

Cons

It's not the best for a single user who knows his customer base well. It's better for sales people

Pros

1. Option to create your own workflow.
2. Option to define custom fields and based on the fields you will get the reports.
3. Tracking option is too good.
4. Awesome reporting structure and graphs.

Cons

System should suggest the workflow based on the selected fields, currently user needs to invest a lot of time to create workflow.

Pros

We have been using Zoho CRM for about a year now, and we just love that everything we need to manage our contacts and leads are within the Zoho CRM Solution. If the included fields aren't enough, you can easily create your own, and Zoho makes sales and marketing automation quite easy since everything is in the dashboard. No need to use several different tools and software which saves both time and money.

Cons

I think the only thing that needs improvement with Zoho is that the UI feels dated. A cleaner, flatter interface would be nice, but this isn't really something that affects performance, just aesthetics.

Pros

You can run your Google ads, campaigns, and other online web form signups and track results all in one place.

Cons

You have to enter forecast information, which may skew results. For example, when engaging in a trade show, you can set up a profile of what you want to obtain for leads, revenue, etc. but sometimes this is difficult to predict so it makes a feature like this somewhat useless.