Preferred Patron Software

We enjoy the system and features and are 100% pleased we chose Preferred Patron!
Also, customer service is a huge deal to us & anytime that I need assistance with ANYTHING I can communicate via email and get a very timely response and step by step help. That to me is huge! Someone who wants to make sure that I am well taken care of and can understand the system better.

Pros

This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients. We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients.

Cons

Can't think of anything negative! We are happy!

Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros

I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons

I have not come across anything that has caused us issues.

hopefully new customers

Pros

Just got is so Im figuring things out . Signed up a customer last night. Looking forward to what it will do for our tattoo studio.. we stopped using FIVE STARS because they never call you back. 5 stars should be called -100 stars. WORST REWARDS PROGRAM EVER... DONT BE FOOLED BY 5 STARS... You want the right program then go with these guys...

Cons

seems good so far... LOOKS EASY TO USE. Well be running promotions today and sending out the text messages.

Client engagement
Increased customer loyalty

Pros

Ease of use for signing up customers, no long forms- just Name and Tel no., email.
The customer engagement part is awesome as the emails are customizable, from welcome email to remainder emails and notification email. This can also be turned on or off as needed.
We are able to integrate it into our POS
Gives our pharmacy store a leverage to compete with larger chain stores reward programs and assists us to keep more clients in the community.
It can be customized to any business size and there is something for every business.

Cons

Never had any issues since installation and we have not had the need to call support services although they are very responsive when we were doing the instalation.

Pros

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

Cons

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

Pros

It's very easy to use and takes only a short while to learn. Importing data is very efficient once formatted correctly.

Cons

Aesthetics. That is a bit nitpicky but if I need to describe what I like least in a 100 characters or less it would be the aesthetics.

Pros

The software allows for customization specific to my business. I am able to reward different customer actions different ways and change it whenever I would like to. I am also a huge fan of the back office controls. I can run easily track the progress of specific promotions, create new ones, and monitor employee performance with ease.

I also LOVE that Preferred Patron is always trying to make their program better. The introduce new features and keep my business a step ahead of everyone else.

Cons

I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.

My clients love earning points and getting services for free

Pros

its easy to keep track of services of each client as well as how often they come. Keeping track of clients that haven't been here in a while is also a very useful tool in keeping in touch and reminding them that you are here

Cons

not useable on a mac. It would be much easier if i could access the software from any computer I have. Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system

With the campaigns we get more directly to our customers and we benefit in sales

Pros

It is powerful but simple, low cost but it works wonders, we liked that they had the free trial shows how capable this platform can be, you can create marketing campaigns through sms

Cons

We have not had any problems with this platform, I hope we do not have it yet, we also hope that it will continue to be updated as the world progresses

Pros

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Cons

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

To be able to keep track of our clients on the last time they have been in our office

Pros

I like the verifying e mail toggle to make sure that the clients have given us a good email address.

Cons

the birthday and miss you points we have set up does not always work. I have to make sure I click the correct points in 2 different places to make sure that the points take effect

The access to better be in contact with my patrons.

Pros

what i like most about this software is that is simple to use and like that it advertises my logo well on the tablet.

Cons

what i like least about this software is that the interface could be a bit bigger. Buttons are a bit small.

Pros

Ease of use and ll the data i get. I can have sales that cater to a specific type of customer. To promote a sale, for example, I send one email and I'm connected directly to thousands of customers.

Cons

Not much to dislike. The program is great very easy to use, extremely functional. I am very satisfied and I'm also aware that I haven't used it to its full capability.

Approximately 90% of my customers are enrolled in the program. With this program we have established a relationship with those customers. They benefit by getting 5% cash back on all their purchases and I benefit by being able to reach out to all my customers with Flash Sales that increase sales by approximately 20% on the days I do the SMS text blast.

Pros

I like how easy it is to create SMS text message marketing campaigns. The customer service is top notch. I went to send out an SMS blast on Thanksgiving and I didn't have enough credits.

Cons

The templates for email blasts are very confusing. It is not user-friendly. I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.

Pros

We are pleased with the ease of use. The response time from Customer Service is exceptional. The online Customer Portal seems to be a hit with our clients

Cons

We wish there was an integration between this program and our POS system so that managing our clients rewards was not a manual process.

Pros

Great value for the dollar, start to finish customer reps. have been very available always to help us out. We just use a basic program but it is SO customizable! Just using it in our basic way it is a big improvement over our previous program. I looked at 3 other companies and as I said glad we went with Preferred Patron!

Cons

The only thing I could think of that would have helped would be better local customer recognition. Your program is you own very customizable and easy to monitor and improve. For the small amount of effort I have put into this it has delivered.
Also maybe more POS might be nice to see more examples by business type.

Customer approval

Pros

The soft ware is easy for a cashiers to use. I am able to train a cashier in one setting how to use it. The customer service is very friendly , I need a new intall and they did it right then and there in a matter of minutes I was back up and running !

Cons

I really cannot think of a down side. My customers are happy, If I took this program away I would have a revolt on my hands. The employees are happy so I have no complaints

Doesn't take a large amount of my time to operate the program which allows me to spend more time with my customers.

Pros

Customers can look up their reward points in real time. I can easily keep track of customer trends and redemption of rewards. Easy learning curve. Exceptional tech service from the company. Compared to my previous reward program Preferred Patron is a much welcome change.

Cons

Initially I had to purchase a window based tablet because my store still runs on an electric cash register and not a POS system. I found one reasonably price online.

Improved customer loyalty and communication of special events, sales and announcements to customers.

Pros

The software is very powerful but easy to use. Good functionality and good reports along with cloud storage make the software pretty much worry free. The user also owns the data, so if you decide it doesn't work for your company, you get to keep the data. New staff members are able to use the software within minutes. Also, the technical support is fantastic. In a world where most tech support is lacking, the people at Preferred Patron pick up the phone and work with you until any problem is fixed. A rare thing these days.

Cons

I really don't have anything bad to say about the software. If I had to pick one thing, I guess the software updating process could be a little easier and/or automated, similar to Windows updates.

Pros

We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons

I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.