About iClassPro

iClassPro is a cloud-based business management solution for midsize and large studios with features such as class management, attendance management, staff scheduling and online payments.

iClassPro features class scheduling, which allows students to schedule their classes online. When a class booking is made, it reflects in trainers' calendars in real-time. The solution also features a mobile application for iOS devices where students can sign in and mark attendance. The app allows students to make online credit card payments for class fees and merchandise purchases. iClassPro features automated email and text messages which allow users to manage marketing campaigns and student communications.

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Supported Operating System(s):

Web browser (OS agnostic)

413 Reviews of iClassPro

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(241)

241

4 stars

(143)

143

3 stars

(27)

27

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 413 results

February 2019

User Profile Picture

Chris from Amped Kids Fitness

Verified Reviewer

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Gym Class Management Software

Pros

iClassPro is perfect. The dashboard is easy to follow and the portal that the parents use is appealing and user-friendly. As far as our back-end, its extremely functional. From class rosters, to merchant services, to generating reports.... its everything we need. The app was just released, we have yet to use it, but I hope its as great as all the software online. And the flat fee rate is great, it does not increase with our increase in programs or enrollment. I highly recommend it.

Cons

None at this time. We have been waiting for an app to be developed for parents, and they just released that. Looking forward to testing it out .

January 2021

Ryan from Aerials Gymnastics

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

If your process fits its great - otherwise beware!

Love / Hate Relationship

Pros

It is easy to learn and use for our front desk staff. It has some useful reporting Billing is configurable but has its limitations Accepting credit card payments in an authorized / automated way is helpful The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues. Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain!

Cons

It can be very manual to set up or change your class schedule, your billing schedule. There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand. They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE! Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around!

Reasons for Choosing iClassPro

It seemed easier for our front desk staff to learn - but that was then, do shop around and get a feel for yourself.

September 2019

Kristin from Columbia Gymnastics

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

September 2019

new Customer - having some doubts

Overall the customer support has been very good in the areas that they can help us with. I am, however, very disappointed about being sold a product that once installed does not function for my company in the way it was described. See above.

Pros

I really like the clean look that it presents to our customers that are registering for our program.

Cons

We have found several problems that hopefully can be resolved. *The "make up" feature that we were sold on, in actuality does not function for our business at all - it is useless to us and we are still having to use our manual system. *we have had a problem with our selection of payment methods and our customers are still able to select a payment option (AmEx) that we do not accept and thus we are having to spend time and resources to correct what should have been automatic *The staff portal would be far more useful to us if we could post automatic messages to our staff when the log in to the time clock

Reasons for Choosing iClassPro

I liked the look of it and the option for a mobile app to use with it. However, if we cannot figure out a work around for the Make Up policies, we will be taking another look at jackrabbit.

October 2019

Kevin from Elite Cheer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

October 2019

Review

Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it.

Pros

It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients.

Cons

Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information.

Reasons for Choosing iClassPro

1-NACHA Jackrabbit seemed to have a little more flexibility with setup but learning a new software is cumbersome. GoMotion doesn’t have everything together yet. Forcing me to use their limited ability to meet my needs. Very credit card oriented for client payments which is costly. Also cost fluctuates and is based on my income. Which is a lose win for me as a client.

Reasons for Switching to iClassPro

GumSoft was a very OLD product. Out grew it quickly. Switched to Jackrabbit once but they didn’t have the ability to do NACHA. That is a game changer.

September 2019

Andrew from Kingston Trampoline Academy

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Amazing class management software

In my opinion, iClassPro is the only solution for gymnastics/sports clubs which works with the way clubs actually run their businesses. It saves us hours every day. I looked at moving software when GDPR was introduced but no other software came close in features or ease of use for the end-user (parents). I was so thankful when iClassPro became GDPR compliant. I can't imagine not using iClassPro. The customer support is super and they actually solve your problems!

Pros

New features and improvements appear daily. The skill tracking feature allows all staff to see your school's curriculum and follow accordingly with video demonstrations. Parent's feel engaged with your business and the App brings together all of the stand-out features to report absences, make-ups, view progress and enrol in additional camps, classes and events.

Cons

Focus on iOS with the apps (staff portal, check-in kiosk) when Android devices are a cheaper alternative for businesses. Initial set-up can be confusing. Needs more automation for repetitive tasks - daily/weekly reports, email/marketing for new customers or lapsed and the skill tracking notifications to families.

Reasons for Choosing iClassPro

iClassPro was the only solution that appeared to be designed around gymnastics/sports clubs. Nearly all the other alternative products didn't cater to children or families - just adults. If they did it was clunky and an 'add-on' or work around. iClassPro was also the leader in the field with the other software copying and providing a sub-par feature. iClassPro has the best graphic design and user experience for staff and customers (parents).