Beyond ARM Software

Highly Customizable ARM System

We would not be able to function as a small law firm with large volume if we were not able to pull reports like we do through Beyond using Report Designer. If we had to draft every document we would have ten times the staff that we currently do, and because of low staffing needs we are able to keep our business costs down.

Pros

This software is very customizable to your business's specific needs. Also, customer service is amazing - they are patient and great at discovering the root of the problem and addressing it. I have seen the techs go above and beyond on several occasions.

Cons

It takes a while to learn how to use the more customizable aspects of the system. There are also little things that sometimes make using the system harder - such as the search fields being case sensitive, or the accounts being locked by another user.

Great Company, Solid Product

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Support and custom departments are fantastic.

Pros

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Good experience and relationship working with DAKCS.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Pros

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

32 years with one collection software vendor

We have been with DAKCS Software since 1985. DAKCS has always been a great partner. The entire team at DAKCS Software is a joy to work with. The Support Team is always willing to help and are very knowledgeable.

Pros

My favorite thing about this software is how versatile it is. We have used Beyond for medical, retail, bad check collections and for litigation follow up on accounts placed with an outside attorney.

Cons

So many features, we don't use them all.

Overall, good software program. Not perfect, but nothing is!

Pros

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

Great partnership

Pros

It has alot of good processes and capabilities

Cons

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

Beyond ARM gets the job done for me. Superior collection software.

Pros

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

Great product!

Every aspect of our business is integrated. They work with our other vendors to automate our letters, credit reporting, payments and skiptracing.

Pros

Beyond is easy to use. We were up and running in no time. It meets all of our needs and they keep it up to date.

Cons

There was nothing I disliked about this product

Beyond ARM is the best, end of story.

Pros

This is the most user friendly software anyone could ever want. I have people that have been in the business for 40 years that can use the software with absolutely no trouble. Training is a breeze.

Cons

The option to build individual reports for clients can be time consuming.

Conversion to DAKCS

Pros

It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

Cons

There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

We have relied on DAKCS to fuel our success since 1983.

Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Pros

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

Commercial Adjustment Co.

Very good.

Pros

Ease of use. We love the vault. Customer service is always helpful.

Cons

I wish the debtor edit screen would not time out so quickly. I wish the the jackdate would show at the bottom of the screen by the balance due.

Beyond ARM

Beyond is a main tool in our company, we could not do most of our business without it

Pros

Easy to work with, and a main tool in our company.

Cons

There is nothing that we don't like about this software.

DAKCS Beyond

Generally good customer service/support. We have been with DAKCS for over 25 years.

Pros

Windows based. Fairly intuitive. Helpful customer service.

Cons

Difficulty integrating outside vendors' software.

DAKCS Software

Love the software. Seems to be pretty Stable and fit the needs of the company.

Pros

Easily integrate with development team to write programs to interact with system.

Cons

Admin Interface could be a little more user friendly when comparing access.

My experience with Dakcs is always great, they the most professional vendors we use.

Pros

Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

Great Job

Pros

All of the features, lots in one program. Meets all collection needs.

Cons

The errors... I know this is a project that is currently in progress.

It's all about the team...

Beyond is a robust, capable piece of software that not only handles the account database side of things, but also can include features like built-in skiptracing, account scrubbing, payment processing and automated contact solutions. With all of these capabilities and features the learning curve can be a little steep -- especially if you want to take advantage of all that the software has to offer. The ability to customize the way in which you handle a particular client (or group of clients) is more than suitable for any operation. Like any piece of software, you cannot maximize its value without proper training and ongoing customer support. DAKCS provides this in-depth training and support to help you get the most from this product. Regardless of what software you choose, or what price you pay, it is the knowledge of the training and support staff, and their total dedication to your success, that makes all the difference. The DAKCS team has consistently been a leader in this regard helping us to leverage their software to achieve our goals. It's all about the team.