Account work status
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Beyond ARM
Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.
It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication, collection agency client communication, bill and document presentment.
Beyond ARM allows business managers and staff to manage the accounts receivables, define on screen design and action wo...
37 Reviews of Beyond ARM
Average User Ratings
Overall
4.14 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
February 2018
Brad from CollectionCenter Inc.
Verified Reviewer
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Good experience and relationship working with DAKCS.
The ability to target those accounts that are most collectible and get them over to my collectors.
Pros
I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.
Cons
Need to have yearly conferences. They started having them last year and I really enjoyed the layout.
May 2020
chris from Rash Curtis & Associates
Verified Reviewer
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
May 2020
Great Staff and Company
Been with Dakcs/Beyond since 2000, plan to be with them for another 20 years!
Pros
Honestly i like the helpful staff, they become like extended Family
Cons
I would like to see them partner with more vendors, rather than try to create new products from the ground up.
Reasons for Choosing Beyond ARM
We know the product and the people, weren't looking to switch just wanted to see what else was out there.
June 2018
KIMBERLY from CENTRAL BONDED COLLECTORS
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
June 2018
FOR THE MOST PART, WE LIKE BEYOND,BUT THERE CAN BE SOME FRUSTRATION ON BEING ABLE TO DO WHAT WE WANT
Pros
THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.
Cons
SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.
February 2018
Jon from Cash-pro, Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Great Company, Solid Product
Pros
Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .
Cons
The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.
March 2019
Katharine from Edmonds & Logue PC
Verified Reviewer
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
Functionality
5.0
March 2019
Solid Account Management System
Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.
Pros
Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.
Cons
It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.
