Beyond ARM Software

Pros

THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

Cons

SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

Pros

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Pros

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

Pros

Windows based. User defined screens. User defined specialized inquiries. Customer service is generally responsive.

Cons

No ability to set mail suppression at account level. Action designer unable to update many fields. No test/practice/training environment.

Keeps our business going

Pros

Being able to have multi records open at once
Ease of use
Customer support is wonderful and always take the time to explain

Cons

Printing letters could be easier, don't like how you have to start completely over every time.
Setting up new employees could be easier

Pros

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Pros

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Pros

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

Pros

Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.

The best part of the experience is the consistent improvements and upgrades to the software. With that being said, the improvements are coupled with the frustration in the lack of communication and training as the improvements are rolled out. The monthly maintenance is extremely high for the support we receive. You have a knowledgeable support staff. However, in order to see results, you must know who you need to talk to and how far they can be pushed beyond their knowledge base. It is hard to get a timely response with the more experienced technicians and/or trainers.

Beyond is a robust, capable piece of software that not only handles the account database side of things, but also can include features like built-in skiptracing, account scrubbing, payment processing and automated contact solutions.

With all of these capabilities and features the learning curve can be a little steep -- especially if you want to take advantage of all that the software has to offer. The ability to customize the way in which you handle a particular client (or group of clients) is more than suitable for any operation.

Like any piece of software, you cannot maximize its value without proper training and ongoing customer support. DAKCS provides this in-depth training and support to help you get the most from this product. Regardless of what software you choose, or what price you pay, it is the knowledge of the training and support staff, and their total dedication to your success, that makes all the difference. The DAKCS team has consistently been a leader in this regard helping us to leverage their software to achieve our goals.

It's all about the team.

It is easier and has features that allow you to do more than the old STING. There are some things I still do using sting. I am not sure if you can do them all in BEYOND but I would assume you could now. I always get great customer service with any questions or problems I may have. I know we could probably utilize more of the features. I am not sure how other users may feel but I think if we were to have another conference in Utah like we use to do that it would benefit us all. I always learned a lot from those conferences.