Beyond ARM Software

Pros

It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

Cons

There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

Pros

It has alot of good processes and capabilities

Cons

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

Very good.

Pros

Ease of use. We love the vault. Customer service is always helpful.

Cons

I wish the debtor edit screen would not time out so quickly. I wish the the jackdate would show at the bottom of the screen by the balance due.

Pros

There are many features for easy reports.

Cons

The font size is too small for the collectors screen.

Exceptional Customer Service, any time there is something that we need answered, the staff is always available and willing to help. Keep up the good work. It is refreshing to always know you can rely on the Staff at DAKCS to work hard with you on getting resolutions.

Pros

The best part is that everything is available in one data base, there is no switching to take payments, or look at a document. Everything is right in the account which makes it so much easier to stay organized.

Cons

In Advanced Inquiry when pulling a list it would great if we could just click on the account on our list and have it automatically pull up, rather than switching tabs to go into that account.

Only nine months on Beyond, but the program support its expensive

Pros

Posting daily payments, it gives you more access for adjustments

Cons

Telephone collections, it takes too much time to do write ups and actions

We would not be able to function as a small law firm with large volume if we were not able to pull reports like we do through Beyond using Report Designer. If we had to draft every document we would have ten times the staff that we currently do, and because of low staffing needs we are able to keep our business costs down.

Pros

This software is very customizable to your business's specific needs. Also, customer service is amazing - they are patient and great at discovering the root of the problem and addressing it. I have seen the techs go above and beyond on several occasions.

Cons

It takes a while to learn how to use the more customizable aspects of the system. There are also little things that sometimes make using the system harder - such as the search fields being case sensitive, or the accounts being locked by another user.

Generally good customer service/support. We have been with DAKCS for over 25 years.

Pros

Windows based. Fairly intuitive. Helpful customer service.

Cons

Difficulty integrating outside vendors' software.

Beyond is a main tool in our company, we could not do most of our business without it

Pros

Easy to work with, and a main tool in our company.

Cons

There is nothing that we don't like about this software.

Love the software. Seems to be pretty Stable and fit the needs of the company.

Pros

Easily integrate with development team to write programs to interact with system.

Cons

Admin Interface could be a little more user friendly when comparing access.

Pros

THE ADVANCED INQUIRY IS VERY NICE AS YOU CAN FIND ALMOST ANYTHING AS LONG AS YOU KNOW THE PARAMETERS NEEDED.

Cons

SOME FEATURES THAT WE FEEL SHOULD BE STANDARD ARE NOT OFFERED AT ALL. SUPPORT IS HELPFUL, BUT SOMETIMES NOT ALWAYS KNOWLEDGEABLE AND I FEEL LIKE SOMETIMES.

Pros

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Pros

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

Pros

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Pros

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Pros

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

Pros

Workflow: ability to navigate, tracking and training collectors as well as customization of screens. The use of client productivity and reports is also important and very user-friendly.

The customer service Dakcs provides is outstanding. I love the fact that you can always talk to someone and they are willing to help. The one thing I would like to see changed with this is that I wish you didn't always have to run the month end report on the day the month ends. It would be very helpful to be able to run it a few days after and just date it on the day the month ends. If it ends on a weekend it is not very helpful to have to come in on a Sat or Sun and run the report.