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Windows 7, Web browser (OS agnostic), Windows 8, Windows 10About QUALCO Collections & Recoveries
QUALCO Collections & Recoveries is a debt management, collection and recoveries platform designed for businesses in finance, insurance agencies and utility companies. Features include agency management, compliance management, contact management, automated notices, in-house collections and more.
QUALCO's NPL management application helps businesses to create collection curves, establish portfolio-specific strategies and review assets before sharing portfolios with internal teams. The analytics application combines performance monitoring with descriptive and predictive analysis.
Additionally, QUALCO provides users with debt collection and debt recovery tools that enable them to manage debt portfolios and arrears with strategies built on analytics and...
3 Reviews of QUALCO Collections & Recoveries
Overall rating
3.33 / 5 stars
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October 2018
Alexis from Eurobank SA
Company Size: 5,001-10,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
Qualco Collections is an excellent software platform
Pros
Extended functionality, lots of features, can cover almost any need of a potential user. Excellent customer support.
Cons
Time and hardware consuming EOD flows for large portfolios.
October 2018
KONSTANTINOS from NATIONAL BANK OF GREECE
Company Size: 10,000+ employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
October 2018
Qualco advantages and disadvantages
We establish this software in 2007 in NBG. I work in Business Analysis where we cooperate with business Units for possible changes / improvements, using new modules, reporting etc.
Pros
User friendly, easy connected with dialer for the collection center.
Cons
Time of Batch, high cost in some cases and big time of implementations.
October 2018
Yannis from CEPAL
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Customer support
2.0
Functionality
4.0
October 2018
Old fashioned UI with many obsolete functionalities
We are using SOR version, which is a system that does the basic.
Pros
The import files with many extra fields. Easy to use for non experienced analysts, because it has specific flow in parameterization of segments and assignments.
Cons
It's not really flexible. UX is poor. The system does not have the ability to have parallel assignments, inhouse and outsourced. 1 day delay of external assignments. I believe that should invest more in R&D.