Clinical
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About ADSTRA
ADSTRA is a dental practice management solution that can be deployed on-premise or in the cloud. ADSTRA can be accessed from a variety of operating systems and devices including tablets, Windows, Mac, Android, iOS and Blackberry.
ADSTRA software contains different tools to help organize dental practice operations, including user-definable templates for patient charts, direct connectivity with imaging devices, one-click printing, side-by-side image comparison and customizable appointment guide with drag-and-drop rescheduling.
ADSTRA features patient charting, which allows users to create tooth charts, such as missing teeth, tooth rotation, crown status, cavities and contact. The product supports different types of charts, such as general, periodontal, ...
12 Reviews of ADSTRA
Average User Ratings
Overall
4.67 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
January 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Big time Software from a small company
We have been using Adstra for 15 years now. Great yearly updates, technical support is really top notch
Pros
Very user friendly. Able to just use stand alone Practice Management Software, or bridge it to Adstra imaging and Adstra Charting. You can easily customize the software to your liking.
Cons
Cannot copy and paste within the system.
Response from ADSTRA SYSTEMS
Replied January 2019
Thank you so much for such a positive review! The ability to copy and paste is available within the software, so we believe that you would benefit from some additional training. One of the many benefits to being an ADSTRA customer is that you have access to unlimited training for existing staff, new staff, and new features. With our interactive training, our technical support staff show in-depth the details of the many advanced features available in the software. Please give our Customer Relations Manager, Jennifer, a call at 1.800.450.0220 to schedule your training session.
December 2019
Nhu from Smile Dental Clinics
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Features
Pros
More features have been added and easier to use the software now
Cons
still need to have better treatment plan feature
Reasons for Choosing ADSTRA
I've been using ADSTRA dental software for more than 16 years now. Once you get used to it, you don't want to change to another software.
Response from ADSTRA SYSTEMS
Replied December 2019
Thank you so much for your positive review! ADSTRA dental software has been used in thousands of dental practices (and government agencies) for over 20 years, and we are continuously striving to improve our products and features; this includes the Treatment Plan feature. We have made many improvements to this over the years and believe that you would benefit from a training session on the new features. One of the many benefits to being an ADSTRA customer is that you have access to unlimited training for existing staff, new staff, and new features. We'd be happy to schedule a training session for you with one of our Technical Support Specialists to show you in-depth the details of the Treatment Planning feature. Please give our office a call at 1.800.450.0220 to schedule your training session.
December 2018
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2018
Not a lot of features
Overall it was OKAY. Not the best software I’ve used due to lack of features that other dental softwares had.
Pros
If you had issues with the software, they usually remote log in to fix the issue. They call back usually within the hour if you leave them a message.
Cons
This software was lacking some features that other dental software had. They also only have customer support via phone. Nobody can go to the office and teach the dental team. They do it via telephone with everyone.
Response from ADSTRA SYSTEMS
Replied December 2018
Thank you for your review! ADSTRA dental software has been used in thousands of dental practices (and government agencies) for over 20 years, and we are continuously striving to improve our products and features. ADSTRA technical support is provided by telephone and via Internet, and with over 80% of calls answered immediately, 90% of calls answered within the hour, and 95% of calls resolved in the same day - it continuously exceeds the industry-standard for technical support. Our remote interactive training sessions allow easy scheduling of multiple one-on-one training sessions, without the need to close the dental practice, thus not interfering with the practice generating revenue. One of the many benefits to being an ADSTRA customer is that you have access to unlimited training for new staff and new features in which our technical support staff show in-depth the details of the many advanced features available in the software. Please give us a call at 1.800.450.0220 to schedule
March 2018
Jennifer from Blue Fern Denture and Implant Clinic Ltd.
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Adstra Dental Software has amazing customer support. Their training when first installed is great.
The management is easy to use, I like the charts that it shows me as well. The marketing reminders are great. I can't express how amazing the customer support is.
Pros
The customer support has been great while I was still learning the program. It's easy to use and book appointments.
Cons
I'm not a huge fan of the modules, having to switch back and forth. I wish you could open up a patient and be able to access everything from one spot. We use alot of lab fees but in the treatment log there is only a spot for fees, not just lab fees. I wish this could be set up like on a dental claim form with two columns for dentist fees and another for lab fees. Some of our codes can go together but I have to separate them with a separate lab code for this.
Response from ADSTRA SYSTEMS
Replied December 2019
Hi Jennifer, Thanks so much for the great review. We're so happy to hear that you are enjoying the product and support so much. The software follows the requirements of CDAnet/DACnet where lab fees have their own codes. As you may have noticed already, ADSTRA has made many improvements over the years - including introducing ADSTRA Clinical. ADSTRA Clinical provides quick access to the patient information required when providing dental care - all on one screen. Included in all ADSTRA subscription plans is unlimited training and technical support, so we'd be happy to arrange a training session to ensure that you're utilizing the software to optimize the flow of your practice. Please give us a call at 1.800.450.0220 to arrange this.
March 2018
Ute from Family Dental Centre
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
I have been using Adstra since 1999 . It is very easy to use and it takes no time to learn :)
Faster more efficient handling of patients files. From booking, to treatment, to checking out the patient and submitting claims to the insurance companies it is a seamless operation.
Pros
All aspects of this software work well together. We hardly ever have a problem, but if we do the technical support is awesome. Carol is great, all we have to so is call and she has everything fixed up in no time. Several times per year they have new software updates and add new features. They listen to any suggestion I have on how to improve the program
Cons
Occasional updates result in new glitches , but that is minor and gets fixed ASAP. And sometimes features you love disappear with the new updates.
Response from ADSTRA SYSTEMS
Replied March 2018
Hi Ute! Thanks so much for the honest review. We're so happy to hear how much you love the ADSTRA dental software solution, and we agree - Carol IS great! In regards to features disappearing, we don't typically take away features in any of our updates, so please give technical support a call and they'll be able to explain any changes in more detail.
