Carestream Dental Software


Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs and time slots. The Smart Call Module identifies callers over the phone and pulls up their relevant charts for improved patient communication.

CS WinOMS offers medical and dental insurance billing with automatic cross-coding to scheduling and referral management. The digital consent forms module includes multiple OMSNIC-approved forms that update automatically.

Support is available via phone and email.

43 Reviews of Carestream Dental

Overall rating

2.81 / 5 stars

Filters:

Showing 1 - 20 of 43 reviews

October 2017

Brandon from Aponia Dental

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Blast from the past Dental imaging software

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years.
Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP?
Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network.
Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system
When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems.
So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

December 2017

Alicia from Dentist Office

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

December 2017

Poor customer service

Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

February 2018

Harold from Private Practice

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

The Benchmark for Orthodontic Software

I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Pros

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

January 2019

Nancy from Staley Dental Arts

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

X-rays

Pros

I think the customer support is outstanding, they will walk/talk you through any problem you may have. If that doesn't work, they'll remote in and get it figured out for you. Great group of people.

Cons

Recently had to get a new sensor and it had to be installed by third party that does it for offices. First thing I was told was this would not be simple, because it never is with Carestream. They were correct. Thought it was done, wasn't, and turned around and came back before getting far away. Thought it was done again because Carestream had them go through the server. Didn't work for all computers. Install is coming back again so all computers can access the program. It's not a bad program, it's just not a great one.

December 2016

Bryan from Farmington Family Dental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2016

Absolute Horrible Experience

I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Pros

Pretty marketing pictures

Cons

Everything. It doesn't work Period!

March 2018

Claudia from NVOMS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

I love that it's easy to learn and very practical.

Pros

I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Cons

what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

June 2018

Jodi from Neponset Valley Oral Surgery

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

June 2018

CS Imaging has been helpful

The software allows me to print out xrays in an efficient way for both myself and the Doctor. It allows for pertinent information to be printed out with the image that helps everyone working.

Pros

My favorite thing about the software would be how it gives me the option to have the patients date of birth printed out on the xray. This really helps identify who the xray belongs too as well as saves us a step of labeling it.

Cons

My least favorite thing about the software would be that it is sometimes temperamental. I do not like that there are times when it will not allow me to flip a panoramic xray horizontally to view. This does not happen all the time but it does happen often enough.

January 2018

Matt from Matthew T. Daly, DMD

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

January 2018

Look elsewhere

Pros

There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Cons

The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

August 2018

Evan from Health, Wellness & Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Functional but glitchy

Once you get to support it has always been fast an efficient. Getting to the right person though ..... can sometimes be a nightmare of being transfered multiple times

Pros

Allows for lots of different views and ways to capture an image and can add lots of layers of enhancements to the image

Cons

Glitchy - sometimes the image is lost between the server and the workstation. Sometimes it doesn't save Not as intuitive as I'd like - often I have to rotate the images to the proper orientation

August 2018

Martha from Transcona Dental Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

easy to use imaging system

the images that are being taken are clear and pop up fast, so we are able to show are patients right away. The overall flow of the program is well thought out.

Pros

Easy to use and install. If your needing to call support someone is always there to help. If a call back is required they are very prompt with getting back to you.

Cons

We are pretty happy with the overall working of the software. Maybe a small handful of times we have had to call support within a year, if that.

July 2018

Sara from Dental Practice

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Garbage!!!!!

DO NOT BUY IT!!!!!!! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP!!!!!!!!

Pros

None!!!
It was what I could afford at the time, but I am not recommending it to anybody.
Not user friendly.
Slow, outdated, tech support is costly for almost nothing

Cons

Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc.
Costumer Service is horrendous!!!
They take forever to answer the call.
They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky.
System is not user friendly at all.
When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price.
My contract is indefinite. Is yours?
If you want to cancel, there will be a penalty charge.
Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved.
Absolute “Garbage”!!!!!!!

August 2016

Juli from Juli Young, DMD, PC


Ease-of-use

3 of 5

Value for money

1.5 of 5

Customer support

1 of 5

Functionality

3.5 of 5

August 2016

Review of Softdent Practice Management Software

Pros

I am familiar enough with it to navigate through the software with ease

Cons

The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

My favorite dental software

My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.

Pros

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

Cons

Sometimes it throws error codes that prevent you from saving a patient chart.

February 2018

Tracy from Brar Family Dentistry

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Great

Pros

Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Cons

I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

January 2019

Cressi from iSmile Dental

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

SoftDent is OK, but could be better

After years of using SoftDent, I finally thought I had it figured out. But along came an issue and could not find a solution in the Help section, had to contact customer service. Ended up changing software to a more user friendly, easier to navigate POS.

Pros

I do like the appearance of the graphics

Cons

Navigation is tricky and there is just so much to remember. Unable to integrate with our Web host.

September 2017

Ben from Red Bank Smiles

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Working with Softdent

I can't wait till Softdent rolls out its new iteration.

Pros

It's the 2nd best software I have used, behind Dentrix. The support team is great, and it was easy for my team to use to make patient appointments and write clinical notes.

Cons

The system is outdated. It is not intuitive. I am a millennial/Gen X, and am used to tech that is simple and easy to use.

July 2018

Catherine from Perih Orthodonics

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Imaging quality great and easy to use!

Great quality imaging!

Pros

The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

Cons

I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

December 2018

Jerold from self

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Carestream WinOms

Kodak product origionally-- high priced-- they sold it to care stream at a premium.

Pros

Specialty targeted---Maxillofacial surgery--- production summaries are good to see if you are on track

Cons

Learning curvequite steep to be proficient-- very specific
production summaries are too deep --- too many steps to see daily $

November 2018

kristi from Hospital & Health Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

CS Imaging is the best

I am able to diagnosis issue's with patient's dental needs more than I can with a regular x-ray.

Pros

I like how easy the software is to use. If i need to change the contrast of an image it guides you step by step. It is also to easy to take an image.

Cons

Software is wonderful. there is nothing i did not like.

August 2018

sarah from Paul K Shivers DDS

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2018

customer service is not the best, long hold times for support

Pros

there is really nothing about this software that i like that isn't available with all the other software out there.

Cons

the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team