About Carestream Dental

Carestream Dental is a cloud-based dental solution that provides imaging equipment, CAD/CAM systems and software and practice management solutions to dental and oral health professionals. It enables users to automate tasks related to insurance claims, payment processing and patient reminders and offers integration with digital imaging.

CS PracticeWorks includes line item accounting that tracks payments from payer to individual charge. ePostings manages the process of receiving and posting reimbursements from insurance carriers.

CS OrthoTrac prioritizes daily to-do lists and identifies action items with recommended solutions. The scheduling feature offers drag-and-drop functionality and the ability to manage schedules across multiple locations, chairs ...


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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of Carestream Dental

Average User Ratings

Overall

2.93 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(9)

9

3 stars

(6)

6

2 stars

(5)

5

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

November 2020

Kevin from Lawrence

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2020

Easy to use

Very good- I learn something new with the software weekly.

Pros

My side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.

Cons

Sometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.

October 2020

lacee from Chambers Family Dentistry

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

CS Softdent

Cs Softdent has been a great, friendly experience in more ways than one. I got the opportunity to join the Carestream family in Texas at the Natural summit in 2019. I overall learned so much from that weekend and the Carestream trainers and staff were extremely helpful to our office questions and I still have contact with a few of them to this day for help.

Pros

This software is very user friendly, it's easy to learn and move around from scheduling to pulling the patient's chart, treatment planning, and verifying insurance. The blue book is our gem we are able to give proper estimates to patients as they walk out the door. The perk I truly enjoy the most is being able to have quick buttons to access information very quickly. Softdent makes it easy with having great customer service and technical support staff available all the time. Our entire office is Carestream in someway our imaging from sensors, the Pano machine, and our new investment the Carestream 3100 milling machine in our laboratory.

Cons

Softdent 17.1.1 that it is not a cloud base software and with our internet speed it can run slower at times. We have looked into Carestream Cloud software that is new and we are considering switching when the time is right and our server no longer can hold any more information.

October 2017

Brandon from Aponia Dental

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

October 2017

Blast from the past Dental imaging software

Carestream does have good support; Supporting bad software is almost as good as having no support. So a lot of customers must perceive that Carestream is lacking in support when in fact the software is really a Frankenstein Software with mish-mash of programing designed for Windows 1998 and XP. Its 2017 and Windows 10 is very different level of programming.

Pros

The software carried us through for the past 10 years. Well programmed for its time. Uses Eclipse instead of SQL. Isn't Eclipse freeware?

Cons

Buying new Server Hardware has its limits and can't compensate for Old programming. Some of the the .ddl are specific to windows XP? Poor Database - lag of 12 seconds? Google is freakin' faster and Carestream database is internal network. Complained about software issues since 2011 with no hope of Carestream forming a team to redevelop the Dental Imaging system When you start using the system, you learn too much about poor software via your tech complaining at least once a week. I fix teeth for a living and I know too much about why Carestream software has problems. So.... you really think you want to go to CbCt and digital impressions with Carestream? 12 second lag with 2D images..... Would you want to pay staff to wait 15-30min for an image?

December 2017

Alicia from Dentist Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

December 2017

Poor customer service

Pros

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Cons

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

November 2020

Krista I. from Stynt

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

November 2020

Softdent is very easy to use and navigate.

Good- I have been using it more often in various offices and it is very easy to use.

Pros

Softdent is a newer software to me but it has been quite easy to learn and use. I like how the schedule is easy to read, the columns can be color coordinated (dentist vs hygienist), I like that you can add a tiny little sticky note to the patient's appt incase you want to write an important note (for example: allergic to amoxicillin etc), and it is quite easy to dental chart and treatment plan a patient's decay/crowns/xrays/etc.

Cons

The format looks a little outdated, for example, it looks somewhat grainy or pixilated. Therefore, the graphics could be updated to a more modern look.