Dentrix Ascend Software


 

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.

 

Dentrix Ascend - Practice overview
 
  • Dentrix Ascend - Practice overview
    Practice overview
  • Dentrix Ascend - Practice schedule
    Practice schedule
  • Dentrix Ascend - Patient overview
    Patient overview
  • Dentrix Ascend - Clinical chart
    Clinical chart
  • Dentrix Ascend - Ledger
    Ledger
  • Dentrix Ascend - Perio chart
    Perio chart
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

68 Reviews of Dentrix Ascend

 

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Software Advice Reviews (40)
More Reviews (28)

Showing 1-20 of 40

Anita from Fashion Isle Smiles
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Dentrix Ascend Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the dentrix cloud version. Cloud has advantage of accessibility without a log into a server or server based data system. The face that you dont have to maintain a server is great, and you can rely on others backing up data, another great feature.

Cons

If you have slow internet or not enough broad band, data posting is slow. Also, there was alot of need to go between pages instead of having access to more information on one page at a time.

Review Source
 
 

Mark from Dr. mark kramer, dds
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Everything needed to do your charting, billing, scheduling

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Runs smoothly. Integrates easily with xrays. Templates make paperless a snap. So simple even a dentist can operate it!

Cons

Mucho expensive. I'm sure there are knock-offs that do it all for a fraction of the cost. This is the 400 lb. gorilla though.

Review Source
 
 

Emily from BDMH
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Good product for our offices

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We had this system in many of our offices. Implementation took some time since we were in multiple states. Easy to use and ituitive

Cons

some buttons were small and had funny pics that were not always obvious but once you were used to them you were golden.

Review Source
 
 

Anita from Dr burkholder
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I was a beta tester, maybe it has gotten better.

Pros

graphics were good. the support was ok. too many bugs however to work out. I wanted something customizable to my needs. not able with this system. The system caters to too large an audience.

Cons

not user friendly . poor integration with xray .had to scroll to multiple pages to get information into the chart.

Review Source
 
 

James from Dr. Sepmeyer
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Complete and utter lack of necessary features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't let the sales rep trick you into purchasing like we did by promising future features. The pace of development is GLACIAL at best. Promised patient forms when we signed up in Q2 2017. Q1 2018 and they still haven't been delivered. We now have to go through the pain of converting back to Dentrix G6 or Open Dental. Avoid this immature product at all costs.

Pros

Fairly simple to pick up and learn. Mostly because it is just that, incredibly simple. Integrates all your costs into one monthly subscription

Cons

Missing so many features that are basic necessities in a modern dental office. No electronic billing, no patient forms, no ERA, completely lacks lab tracking or a way to track referrals to other dental offices. No communication log, integrations with external services or programs, even just basic editing items like payment tags you've created is restricted. The document center can't even be sorted!

Review Source
 
 

jill from dental office
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Dentrix Ascend has a long way to go...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer service is good and they attempt to help, but sometimes you get different answers from different people

Cons

There are too many clicks to do one thing. There are frequent issues with the server. The features are not up to par with other practice management software programs out there, even the old eaglesoft that we had is more efficient that this. I would not recommend this to anyone at this point. I have been a former dentrix user not the cloud and it was so superior to this

Review Source
 
 

Monique from Wester Wayne Dental
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

I have used dentrix in private practice for several years, im not 100% happy with some of the features but it gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is definitely room for improvement when it comes to functionality and user friendly options. I also feel simplicity is a must as well.

Pros

Customer service is good, any updates are easy to take care of. The patient scheduling is very easy to do, and I like the colors that you can choose from for different providers. I also like the Pinboard feature, it is very useful and handy. Reports are easy to run and very helpful and useful.

Cons

Not user friendly, dental charting can use some changes. Don't care for the x-ray component. There are way too many pop ups when you opening the patients chart and you have to navigate thru all of them every time the chart is opened which is a headache. Medical / Dental history has to be scanned into the chart and there should be an automatic form where information already gets populated into patient's chart, it would save time. Would love to have a split screen on one page when treatment planning, charting and viewing xrays so you don't have a open and close screens back and forth.

Review Source
 
 

Ashley from Legacy Smiles
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great conversation and information, just won't work for us right now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I loved how knowledgeable Steven was and I enjoyed the conversation we had while going over the software. He was very helpful with laying out everything I needed to look at when researching cloud based software systems.

Pros

User friendly - Feels like Facebook; All Claims are included with Ascend; Online booking; Line item accounting, Day Overview.
Long lasting small business.

Cons

Not compatible with Lighthouse 360; No capability to do a mass patient email campaign that can have a design of sorts; Need higher internet speeds; Scanned documents, images & ledger detail may not convert over. Their is no new patient paperwork forms that auto-fill in the patients chart. Kind of pricey compared to other cloud based systems. Dexis Sensors require a Server for Ascend.

Review Source
 
 

Joseph from Joseph F Perry DDS LLC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Absolutely professional and helpful in every way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Whole experience from start through install and use is professional and helpful

Pros

Excellent support. Well thought out program. Great value for the investment. Seems easy to upgrade which I am looking forward to doing

Cons

Takes a little getting used to, but well worth the effort. Was a little difficult to learn to print insurance claims.

Review Source
 
 

thi from mowry dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Our first year has been pretty smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love being able to log on from my 2 locations and being able to see the schedule from both offices

Cons

I would like to see improvements in the schedule view; better ledger breakdowns, statements. We're waiting for electronic health history forms

Review Source
 
 

Debbie from LLC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Dentrix Practice Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration. I would say Dentrix is hands down the best dental practice management software. It integrates well with the front desk, business and clinical aspects.

Review Source
 
 

Carina from Dr Ronald Flores Dds
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Ascend is ascending in quality but not quite there yet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is centralized and a business manager or director can see the entire scope of the patient's status from account aging, to insurance claims status, to clinical particulars.

Pros

includes text reminders, ability to see claims status and follow-ups with insurance, ledger activity and balance is staggered nicely, imaging function and treatment planning is awesome (can obtain bird's eye view from dental chart)

Cons

have experienced glitches and entire days where the software has been completely disabled; not everything saves instantly (has nothing to do with internet speed but speaks to the nature of cloud-based software and, by nature, the downfall of having an offsite server).

 
 

Suzanne from Jeremy M. Grove, D.D.S.
Specialty: Endodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Don't Waste Your Time, Money, and Sanity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please research this thouroughly before purchasing. Have someone come and do a demonstration that includes office staff, since they're the ones who have to use it!

Pros

The deposit slip is the best thing I have found so far. I regret I'm unable to find anything else. I'm sure there is more but I've yet to experience it.

Cons

It takes way too many steps to print, check out patients, scheule appointments. To change insurance companies for patients is a joke! Too time consuming and confusing!! This is just the tip of the iceberg! Oh yes, recall is from the stone ages!

 
 

Jesse from eAssist
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Gutless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros

Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons

Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

 
 

elaine from restorative dental artd
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

dental software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Products serve its purpose. Product used on daily bases for busy dental practice. multi use functions and easily incorporates all of the necessary aspects of dentistry, billing and patient information.

Pros

ease of use

Cons

freezes occasionally

 
 

Christian from Steven Glickman DDS
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Potential, but need works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ascend has potential to be great. No longer do you need an expensive network with IT support. Everything is cloud based which means it can be accessed anywhere...big plus.
The only is the only UI. It needs to be more user friendly and more flexible. It didn't feel like the natural transition from Dentrix G6 at all. When you call for support it almost seems like they are still trying to learn alongside the users.

Pros

Potential to be great

Cons

User Interface
Support
Not Dentrix anyone was expecting

Advice to Others

I would wait to get Dentrix Ascend until the fix the UI and make it more similar to Dentrix Software.

 
 

r from oral surgery
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

functional but not use friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

does everything from medical dental kiosk thank you

Pros

does everything

Cons

hard to use hard to train on

Advice to Others

research new versions

 
 

Karyn from Seaside Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Just be aware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

..."Because the software is delivered over the cloud, practices don’t have to worry about installing upgrades or maintaining expensive servers"...

Yes, until there is an internet outage as we have seen a few times then everything stops and no work cane be done and patient info cannot be accessed.

Servers are not expensive, and there is a lot to be said for controlling one's own environment and not relying increasingly on multiple layers of 3rd party resources.

Pros

You get used to it after a while.

Cons

A Cloud service
Cumbersome
Slow

Advice to Others

There are better solutions out there. And definitely stick to an "in-house" product - not a Cloud application.

 
 

Rene from R. McKell Young DMD
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

MAYDEN7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with Dentrix for almost 9 years. It is a simple program to use

Pros

Easy to work with,

Cons

Management reports are less than desired. It is hard to customize some areas in the charting and notes. There are too many maximums in certain areas such as health HX. Support is not always supportive. I think most read out of a manual as they are trying to help you and take the long way around the barn! We use a different source for e claims and statements.

Advice to Others

Look for a program that supports your office specific needs

 
 

Alexandra from Ink & Slate Co
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Dentrix- the necessary evil.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Dentrix in dental practices for the last 7 years. It has a lot of functionality wrapped up into an involved package. Once you are familiar with Dentrix you will find it's potential to be exponential. I often find that onboarding new practices with it have its own challenges. With that being said when asked which Practice Managment Software I would recommend it is alway top three. Lastly, as it is the biggest player on the playground you would think they would invest a little more into their support. If you have the time to wait on the phone, or the experiance to know what your problem is then you can find a solution with their online support. However, if you are unsure of what your problem is or why it is happening it is best to work with an I.T company to work with Dentrix support and even then be prepared for a finger pointing match.

Pros

Integrations, Capabilities.

Cons

Training curve, Support.

Advice to Others

Don't rule Dentrix out as the integrations with other software gives it a monopoly on the market. However, if you are smaller and don't need as many connections you may be better suited looking into some on the newer software's to market.

 
 
 
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Showing 1-20 of 28

Scott from Universal Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Ascend is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before Dentrix we were a six office company, with six individual servers. They had no ability to communicate/share patient info. So we operated like six small offices. Ascend has allowed us to operate as one company, with six offices. For anyone looking to have a firm grasp of the business side of your business, Ascend is the software for you.

Pros

Ascend is easy to use, and very reliable. The reporting capabilities go above and beyond what you need, especially if you are a multi-location operation. And the fact that it is cloud based means you don't need to invest in servers or a lot of infrastructure. All you need is an internet connection.

Cons

Only small drawback is there is no lab case management feature, yet.

Review Source: Capterra
 

David from Dr. David A. Besley, DDS, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great Practice management system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clean software package without the "mess" of traditional server based softwares. No upgrade headaches, easy access wherever you are, and a steady pace of additional development. Also very good support.

Cons

Still growing some functions and connections to other software tools.

Review Source: Capterra
 

Katie from Nelson Dental Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Better than some, but needs more work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that updates are somewhat frequent & it seems as though the developers really are pushing to make it a great system. However, it is apparent that the developers have not spent much time behind the scenes in a dental office. Some of the updates seem incomplete and/or rushed and we end up with more problems than solutions. I am still optimistic and hope that more updates and features are coming in the very near future!

Pros

It is nice to not have to worry about a server with a cloud based system. The imaging is impressive and easy to use. In time & with updates, Dentrix Ascend will be a great program.

Cons

Having to refresh Ascend multiple times throughout the day is stressful. Specifically, when there are changes in the schedule, a user may not see it for 30 minutes or longer because they have not refreshed the page. A cloud based system should always be current. Patient Forms are not something we can use because they can't be customized. Unfortunately, if you choose to use a form, it must go to every patient and you must use the developers content. I really wish the Patient Communications feature were better. I miss not having a way to automatically ask patients for reviews after appointments, it was our best marketing effort & now have no way of doing it. There is no way to send out an email campaign to several patients. An API is so important and it should be a top priority. Not being able to utilize 3rd party software or even customize what we are able to use in Ascend leaves us in an uncomfortable position. There are several aspects of various items missing or incomplete that are common sense in all other practice management software.

Review Source: Capterra
 

Amanda from Bell Family Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

How did we ever get along without Ascend?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is modern, intuitive, and ten thousand leaps forward from other software that was developed in the 90’s. The fact that it is growing and improving every few months, based on what clients want is amazing. I can’t say enough good things about this program.

Pros

Easy to navigate.
You can get anywhere you need to go in the program from every screen, and each person can find the path that works best for them.
Makes tasks such as submitting insurance claims, signing charts, and treatment planning easy.

Cons

It is still growing, so some functions such as medical billing isn’t available yet, but Ascend is growing so quickly these things are being added.

Review Source: Capterra
 

JR from Consultant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Moved from both CURVE and G4 --- upgrade to both...

Pros

Cloud based, use on mobile devices, data available (report writer could be easier),

Cons

To many clicks to accomplish tasks, report writer is not easy (need meta data), communication out of office is lacking, need to be able to link collections (timing), to original production day (ie lagged analysis), need reports on utilization of ops

Review Source: Capterra
 


November 2018

November 2018

Clinician Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ascend makes it so easy to chart existing and proposed treatment. The best I have used, by far.

Cons

There seem to be some features that are offered in other versions of Dentrix that are not possible in Ascend. One example is the ability to check the EPSDT box on the dental claim form.

Review Source: Capterra
 

Vaneishka from Florida Community Health Center
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Dentrix Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is ok... it gets the job done sometimes, not always.

Pros

patient's chart is easy to read and complete

Cons

Reporting is horrible. Not able to pull in fields that we need

Review Source: Capterra
 

Heather from SEC Dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Love all features of Ascend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, always has the best updates, support always quickly answers your questions and resolves any issues we might have---if they don't know they find out and get back to you fast!

Cons

No cons as of right now. We have been using Ascend since June and now have 6 of our locations on board. Things that have been some what of a con are things that will be implemented soon! (One thing is sending out patient letter electronically, statements electronically, pin board etc.)

Review Source: Capterra
 

Amanda from Elkhart Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you do not need a server and can access from anywhere with internet access.

Cons

I do not like that you cannot verify insurance eligibility within the software. Also, that the radiographs are automatically charged to the ledger and the imaging software is not more versatile.

Review Source: Capterra
 

Jason from Darby Dental Smiles
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Ascend is a great platform for many practices, especially those with multiple practices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

pretty good, Always improving. I'd like them to fix the couple cons but I feel like they will over the next year.

Pros

Shared database between both offices.
Easy to learn
Modern
Always adding functionality.

Cons

Missing API
Missing customizable paperless form.

Review Source: Capterra
 

Michelle from Bayonne Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was not a change I wanted to make, I felt like I had to fight very hard to have Dentrix help me with the things that you knew how to do and didn't want to help me achieve. I am now starting to like what is being developed and I have faith that as Dentrix continues to improve that we will have a software that we are able to utilize for ever

Pros

I like that there is an overall flow that can be created with different customizable features for what works for our office.

Cons

The intricacies of certain features seem unnecessarily complicated. Our office is very large and there are minimal people who seem to be trained to understand how to help us achieve what we are looking for on a larger level

Review Source: Capterra
 

Elizabeth from Ryan F. Mueller, DMD, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent move from server-based Dentrix

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Before using Ascend, we were constantly having server and networking problems. There was no telling what morning we would come in and have a problem accessing our PMS. It happened so frequently that when we finally had our server crash, we jumped on the opportunity to upgrade to a cloud based program. Although using Ascend is a complete change from using Dentrix, we became familiar with the new program within a few weeks and have never looked back! It was the best choice we ever made!

Pros

I love that the software makes regular updates that I don't have to download and apply myself. The ease of having our program available on different devices like an iPad makes it extremely convenient. Ascend is highly user friendly, if you can use a webpage, you can use the program. I also love not ever having to worry about an access problem when I have an issue with the server!

Cons

There are some features not available. There aren't as many options to change settings for individual practices as there are in server based programs. It was difficult to get used to using only one module at a time; ie: I can't have the ledger open on one person and look the chart at the same time.

Review Source: Capterra
 

Mati from FCP
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Getting there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

There are still a lot of little things that need to be tweaked, but overall good software.

Pros

Customization of reports - I really like that I can include/exclude exactly what I want.

Cons

Not as userfriendly - certain screens take a long time to load and popups don't go away quickly. Lots of extra clicking.

Review Source: Capterra
 


November 2018

November 2018

It's ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far, it has a very large learning curve and my experience has been frustrating but hoping for a better result overall. They do listen, though, and are trying to implement newer features.

Pros

It is pretty to look at and they do a lot of updates

Cons

For how large the software is and how long they have been around, they are not that user friendly, are quite restrictive in what a user can and cannot do.

Review Source: Capterra
 

Nazish from Secure Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

We came back to Ascend after 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we were loosing out with paying doctors on production and doing tons of adjustments- The Line item accountant solved our issue - we had to change the way we pay our doctors
was having a tough time following offices on VPN and now have to see all offices in one area is just great !

Pros

The ease of seeing all offices for our centralization
line item accounting
love the dash board

Cons

the clinical notes and xrays and tx plan is not the same as dentrix

Review Source: Capterra
 

Kim from Signature Dental Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

COO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Training and on boarding of new locations to the DSO is heavily dependent on our internal resources and needs to be on the Ascend side.

Support is overall responsive and good. The intent and efforts are good, but still some programming and developing needs are not being met. But, I am confident it is coming.

Pros

As a DSO having all of the location with one software to view data with ease. Daily user experience is overall very good.

Cons

Ascend is still missing some important operational features. Such as estatement, everify of insurance to name a few. Also, some reporting logic is not logical for a DSO.

Review Source: Capterra
 


November 2018

November 2018

Not Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We spend the majority of our time trying to figure out how this system works. It does not use best practices that have been established by other larger PMs such as Dentrix and Eaglesoft.

Pros

We love the cloud based setup. Like the dash board when logging in. It is an easy layout to understand.

Cons

Unable to run a month-end process to lock down collections and productions. This causes reports to change over time.

Review Source: Capterra
 

Jeri from NuSmyle Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Dentrix Ascend has worked really well for our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had very little trouble - fits the way we run our practice really well. The only real problem has been not being able to chart what we would like on the visual chart.

Pros

We like that it's web based and easy to access from anywhere. It allows me to easily help patients when we may be out of the office.

Cons

I do wish it were more flexible and allowed more individual adjustments - particularly with charting.

Review Source: Capterra
 

Kim from GreenBranch Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Dentrix Ascend Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The reports for us are really growing and just learning how to build them are super useful to our office

Pros

cloud based and that I can work both of our locations at the same time

Cons

waiting for new changes and for the software to grow

Review Source: Capterra
 

Paul from Dental care center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Okay. It works

Pros

Cloud based makes it easy for me to access away from the office

Cons

Reports are confusing The interactive part is especially difficult to use



Review Source: Capterra
 
 
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