About Dentrix

Dentrix is a practice management solution designed to help dental clinics manage appointment scheduling, payment processing, patient records and more. With Dentrix document center, practitioners can create, store and archive documents such as explanation of benefits (EOBs), x-ray images, insurance claims and more in a centralized repository.

The Dentrix communications manager enables medical professionals to interact with patients via email and text messaging and patients can send their appointments’ confirmations in real-time. Dentists can utilize the treatment planner to update patients' health information, add procedural steps and automatically send information to the patient’s ledger.

Dentrix allows medical clinics to...


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Supported Operating System(s):

Web browser (OS agnostic)

309 Reviews of Dentrix

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(164)

164

4 stars

(108)

108

3 stars

(18)

18

2 stars

(6)

6

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 309 results

October 2019

User Profile Picture

Dominique from Happy Transcripts

Verified Reviewer

Company Size: 1 employee

Industry: Translation and Localization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Dentrix was a lifesaver at my previous job.

My previous job at my father's dental office worked with paper files for the first 30 years. We finally convinced him to upgrade and get a computer system. We chose Dentrix and I'm glad we did! I don't have experience with others to compare, but it was such a great software. Also, you can print out the patient's chart to have a backup paper chart to file in case of an emergency.

Pros

- Dentrix has a ton of features that makes scheduling appointments mostly easy and stress-free. - It's easy to find the codes after the patient received their treatment and add it to their digital chart. - Easy to print patients' charts for backup files. - Billing made easy. - Customer support was always excellent

Cons

- Costly. - It can take a bit to learn everything within the software. - Only Windows compatible. I have Windows but that can be an issue for those who are Mac owners. - When scheduling appointments, sometimes the boxes cover other appointment times making them nonvisible, which ultimately makes you not realize an appointment is there and mess up the appointments for that time slot and surrounding.

Reasons for Choosing Dentrix

Dentrix offers more customer support and training assistance. Our company trusted Henry Schein as we were already loyal customers. Product Switched From

January 2021

Tara from Elko Dental Care

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

My favorite dental software to date

My overall experience is a good one. I have recommended this software to other people.

Pros

I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite.

Cons

There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me.

Reasons for Switching to Dentrix

The prior software didn't do half of what we wanted/needed, and I disliked the fact that any time I reached out of support in the past that it cost us additionally. With Dentrix there is no cost with support, which is how I feel it should be.

April 2021

Kaivan from Kiai dental corporation

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2021

Dentrix review

The use of it is great. Customer service help has been a nightmare at times.

Pros

It's complete. The new updates are really good.

Cons

Can not integrate iPad to sign forms. Customer service quality has declined drastically since the pandemic

Reasons for Choosing Dentrix

Experience

November 2017

User Profile Picture

Arnell from Down to Earth Dental

Verified Reviewer

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

November 2017

Not for the average user

I don't have to have paper charts or appointment book.

Pros

It's powerful for the front office. Has a lot of reports that can be generated. Customizable. Can enter time on procedure codes.

Cons

Not for the average user even if they go to training. The end user has to be computer savvy and has an exceptional attention to detail. Front office heavy. Treatment planner presentation is not adequate. eServices bundle includes stuff that's not needed or used. Inaccurate when it comes to continuing care data. Although customizable, software limits the characters for labeling on definitions such as Appointment Status. Too many data fields that are hidden or hard to find therefore, causes a lot of inadequate data entry due to confusing and busy display and fields. Unscheduled treatment plan reports does not show that patients have already appointed for some on the treatment list. Can't easily generate or create referral template unless the user also has advanced knowledge of MS Word. Clinical template creation is difficult. Lab manager is too clunky. eServices insurance verification is too clunky and glitchy. Could not generate a list of specific procedures attached to a patient's name. For example, list of patients with premolar and molar endo on their treatment plan. I have a Dentrix superuser on my team. We had to use mail merge for this. Procedure code appointment length customization is pointless since the software does not properly calculate clinician and assistant times when entering multiple procedures.

January 2021

Constantin from General and Cosmetic Dentistry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

January 2021

Poor to non existent customer service and technical support

Customer service and technical support used to be good. Last couple of years that changed for the worse. Waiting time for someone to answer a call is longer than 30 minutes and if anyone does answer, it is always a technician located overseas, with very poor understanding and command of both the English language and the software. They are answering questions by reading a script that often does not make any sense. To be connected to a technician located in the US, which are all very professional and knowledgeable, it is almost impossible. As i am typing this review, i have been on hold for 40 minutes and counting.

Pros

Product is complex and relatively easy to use, but each update makes it less dependable. Each new update adds features that are practically useless and make the whole thing more cumbersome to use.

Cons

Customer service and technical support.

Reasons for Choosing Dentrix

NA