Treatment Plans
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10About Dovetail
Dovetail is a cloud-based dental practice management and EHR solution built for small, midsize and large dental office including specialists such as periodontists, endodontists, orthodontists and oral surgeons. Dovetail offers a mobile EHR web-application that is certified by the ONC and is HIPAA compliant.
Primary features include patient engagement, medical history, treatment plan management, patient referral, appointment management, invoicing, file cabinet and financial reporting. The patient engagement feature provides the medical history that helps track medical alerts, pre-medication and allergy details. The Dovetail Connect is a collaboration tool that allows dental professionals to refer patients to specialists and track communications.
Doveta...
11 Reviews of Dovetail
Average User Ratings
Overall
5.00 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
August 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
The BEST software out there
The staff members at Dovetail are exceptional, the service is the best!
Pros
- User experience and intuitive software compared to Curve Dental or Dentrix - Mobile on all devices - Fast and responsive
Cons
- Doesn't have custom reporting but this feature will be launched in September 2019.
Reasons for Choosing Dovetail
Bottom line, Dovetail's interface is the best, it's the easiest to implement (24 hours max!) and our staff loves it.
Reasons for Switching to Dovetail
Dentrix is clunky, it's a bit of this and that glued together to make one software. It's not mobile and is very expensive!!!
Response from Dovetail
Replied January 2021
Thanks for the review! You are correct, we now have custom reporting now built in.
January 2021
Haytham from ismile
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Easy to use, Reliable, Features full, and affordable
coming from another cloud software, dovetail surprised me with the number of fully developed features and their ability to respond to our adoption hiccups immediately. That level of "listening" and "jumping in" to help with our problem continued after we were boarded on.
Pros
awesome customer support from onboarding and throughout.
Cons
Treatment planning/ charting a little different than what I am used to.
Reasons for Choosing Dovetail
Features available as part of one solution. not segmented.
Reasons for Switching to Dovetail
price, reliability, features
August 2017
Ann from Wilkinson Family Dentistry
Company Size: 2-10 employees
Industry: Medical Practice
Review Source
Ease-of-use
5.0
Customer support
4.0
Functionality
3.0
August 2017
Great system. User friendly
We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.
Pros
I found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.
Cons
This system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.
Response from Dovetail
Replied January 2021
Hi Ann, thanks for your review! Our punch clock feature does allow for employee time tracking! Please reach out to our support team and we would be happy to show you how.
December 2020
Robert from Sunset Dental Centre
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
I would recommend
This is my daily software that I use to see my patients. Its an amazing software that allows me to be in touch with my patients at my finger tips while Im on the go. When my hygienist told me her dad was feeling some sensitivity on upper right quad I was able to pull up his xrays right there and then to see and review the xrays.
Pros
Cloud based. Easy to access schedule and patients on my phone.
Cons
Minor things that will be fixed in updates if not already.
Reasons for Choosing Dovetail
Pricing Ease of use Cloud based
November 2016
Donna from Chandwani Dental
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Chandwani Dental Office Manager.
As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.
