MaxiDent Software

4.30 / 5 (23)

Our advisors have recommended this product 3 times in the last 30 days

About MaxiDent

MaxiDent is an integrated suite of dental products that enables providers to manage all aspects of their practice, from check-in to appointment reminders and digital record transfer. Key features include clinical charting, billing, patient scheduling and digital imaging designed specifically to meet the needs of single and multi-location dental practices.

MaxiDent also offers MaxIM, an internal instant messaging system to streamline communication between all employees of the clinic. MaxiChart electronic dental charting can be customized with different templates and is compatible with hands-free devices for voice dictation. Tablet compatibility allows providers to record diagnoses and treatment plans at the point of care and for patients to sign digital consen...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of MaxiDent

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(5)

5

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

March 2017

Nancy from Lima Kilrea Denture Clinic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Great Customer Support

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Pros

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

September 2017

Sandie from Beautiful Smiles IDHP

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

September 2017

good customer service

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Pros

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

August 2019

Jaklin from Dalecliff Dental Office

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

1.0

Functionality

1.0

August 2019

Frustrating

My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.

Pros

The ONLY thing I like about this software is that it is easy to use.

Cons

The least thing I like about this software is that it is SLOW to respond.

November 2018

Lucia from Dr. Sen & Sen Family Dental Clinic

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Tracking

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Pros

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Cons

The mandatory reports printed when closing the day.

March 2017

Marisa from Centre Dentaire St. Leonard

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Kris and Noel are absolutely wonderful employees!

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

Pros

At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

Cons

Some tabs/options are not useful. They can be removed for more simplicity Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress