




Requests





Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Solutionreach
Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.
Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.
With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and ma...
Requests
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2019
Ana Marie from Take Shape Plastic Surgery
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Useful and time saving
Pros
helps with appointment reminders AND review management for a reasonable price; customer service is amazing
Cons
I truly have no complaints. It provided everything I was looking for (review management, managing appointments (reminders for upcoming apts, reminders to book an apt, newsletters and drip campaigns).
Reasons for Choosing Solutionreach
Customer service and Pricing. I negotiated with Solution Reach and DemandForce and in the end Solution Reach was able to provide more for less and the service I received was amazing throughout the buying process and while working with the software
June 2019
Michelle from The Eye Care Team
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Take the hassle out of appointment setting
Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.
Pros
I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.
Cons
If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.
Reasons for Choosing Solutionreach
The customer service, training and follow up by our account representative was phenomenal.
November 2020
Josefina from Daart
Company Size: 201-500 employees
Industry: Medical Practice
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Customer support
1.0
Functionality
3.0
November 2020
Could be much better
So far, as much as it's helped us, it's set us back. I think a review system along an online version of text and reminders would completely replace this program.
Pros
Although the program itself has gotten much better with time. It still needs plenty of work. It is able to help us send paperwork, text and email patients reminders and key things before their appointments
Cons
customer service is basically nowhere to be found other than the frequently asked questions, which is okay as long as you dont have any specific questions. Plus they stole some of our questionnaires and made them their own templates without giving us credit for them.
February 2017
Miguel from Arroyo Vista
Company Size: 11-50 employees
Industry: Medical Practice
Time Used: More than 2 years
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
February 2017
Solutionreach can assist in managing your Social Media interaction
Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.
Pros
Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.
Cons
Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.
September 2019
Bob from Women's Medical Associates of Nashville
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
Pros
First and foremost this product is very user friendly.
Cons
The practice has not experienced any issues with this product.
Reasons for Switching to Solutionreach
Pricing as well as the product moved us into the text messaging of information.
Response from Solutionreach
Replied September 2019
Glad to hear the product has been such a help!