Solutionreach Software


 

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.

Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

Support is provided via email and online case submission. Other help options include knowledge base, forums, webinars, eBooks and videos.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

135 Reviews of Solutionreach

 

Start your review of Solutionreach

Click to start
https://www.softwareadvice.com/dental/solutionreach-dental-review/
Software Advice Reviews (49)
More Reviews (86)

Showing 1-20 of 49

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

SolutionReach takes confirmations off our plate and allows the patients to communicate digitally with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We can communicate more fluidly with patients in real-time through text message and email. We are also able to send out surveys that they can respond on their phone. They can request appointments as well.

Cons

The price points for their service could make it prohibitive for some offices. Also, if the computer goes down or the server goes down, their software won't communicate and with eaglesoft it sometimes has glitches.

Review Source
 
 

Jessica from Parmer Lane Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

I would continue with SR if they ran as efficiently and had as knowledgeable a staff as when we signed up, but as it stands, when our contract comes due in September, our office will sever ties and sign up with another company.

Pros

When we first signed up in 2013, the product was fantastic. All features worked consistently, reminders went out w/o issues, and any time we called for assistance w/ newsletters or to resolve an issue, we immediately got a sales rep on the phone and they politely and efficiently worked to immediately resolve our issues.

Cons

Since we signed up, the company has really grown (which is a good thing) and while the company continues to grow, our office has experienced countless glitches and reminder message issues. Also, whenever we call to request assistance or to resolve an issue, our MINIMUM hold time is generally 25 minutes. Once we get a sales rep on the phone, we are met with individuals who have no knowledge of any of their services and are never able to resolve or help with anything. The reps will always put you on hold to find out an answer, and still not have an answer, or they will ask to call back and never call back. I have been dealing w/ one simple issue and have dealt w/ 3 people who don't call me back (I have to call them), and they still haven't fixed the issue.

Review Source
 
 

Amaury from Amaury Valle DMD PA
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Dentist Beware. Learn from my mistakes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

When the service was working, it was working well. Reminders sent on time.But to be perfectly honest thats it.

Cons

Initially had trouble with specific cell phone carriers. Patients would receive the reminder but the reply would not come back to us. Customer services did not believe the patients and had us obligate our patients to take pictures of their cell phones to verify the incident.( THIS HAPPENED ABOUT 30 TIMES!) Patient became annoyed. AND NOW, the cherry on top, we have switched office software. We realized that my office had grown and we needed a better software so we decided, because it was best for us, to switch to Dentrix Ascend, which is a cloud based software( Great Program). These guys are not compatible with Ascend and are not willing to let me go from my contract. They want me to pay the remaining portion of the contract.(which is a lot of money for a small business like myself trying to make it in these difficult times).They have BULLIED me for weeks telling me that they are willing to provide services but its my fault I switched programs. Owning your one business is difficult and every cent counts to make it or fail. Im having trouble sleeping and even my concentration at work has been affected because SmileReminder lacks humanity, only interested in getting paid and now getting paid for doing literally NOTHING cause its not working with Ascend. I have to pay them and my front desk to confirm the appointments. Small offices beware.

Review Source
 
 

Esther from Physical Medicine
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

DONT GET YOURSELF IN A NIGHTMARE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look for another company! You have been warned!

Pros

Everything they explain, when they show it to you, looks good! If wish they could have more trained staff to handle and answer the questions.

Cons

The text appointment reminders feature that sends multiple text to the patients to the point they have received 4-6 text in one same day. I lost patients because of the system doing so almost every day, even when we took the patients out of the schedule!
Bad service! They will not return your call and when they do, they say they have up to a month to do something about the issue.
They are nice only the day they present the product to you! Don't sign the 2-year contract because they will not let you stop it and will make you pay the whole 2 years even if their product is crap!

Review Source
 
 

terry from Carpenter Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Reach all your contact solutions with Solutionreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly

Cons

The automatic reviews at one time had no filters but they have since correct that so don't really have any problems.

Review Source
 
 

Martin from Spartan Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Finally came to an amicable resolution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

can't reasonably recommend this company, but I don't hate them anymore. We did come to an amicable resolution.

Cons

didn't have a great experience, but we didn't part as enemies.

Review Source
 
 

Michele from Uptown
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Rip-off Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ???

Cons

Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer.

Review Source
 
 

Aimee from Computer Software
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Deceiving and over-priced

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system has the ability to go back as far as 6 yrs to pull patients that had not been in the office. It can contact the patient and encourage them to schedule. It works.

Cons

This company tells potential customers they are partners with our office software. They say they can "read the files." Problem is they are not partners at all and with each update to the software the system breaks. When calling for SR to fix, they tell you to call your software company and have them send file info over to Solution Reach. The software company will not do this since they are not partners. They have reached out to Solution Reach several times asking them to stop deceiving its customers. In the end your stuck with an over-priced system that works ONLY if you don't update your office software.

Review Source
 
 

kala from Michael P. Girskis DDS, MS & Associates
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything this program offers your practice. Including the different ways to communicate with your patients. Each patient has different needs as far as communication and with SR you can achieve that.

Cons

The worst thing with this program is only if you try and learn it all on your own it's a little bit of a challenge, its best to join in the informational webinars!!

Review Source
 
 

Karen from Hanover Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Love how SolutionReach saves us so much time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works so well to communicate electronically with patients. We have saved many hours per week with not having to make confirmation phone calls. We can text patients and they appreciate not having to answer the phone

Cons

Being in Canada and Solutionreach is based out of Utah, can make for some challenges due to mobile carriers from one country to the next.

Review Source
 
 

Bao from Hollywood Dentists
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

-Appointment glitches
-Does not let you text patients back
-Does not let you edit appointments
-Will constantly send reminders to patients that already confirmed.
-There is no customer service phone number (had to contact them through sales).
-Nobody returns phone calls.

Review Source
 
 

Luz from Ahh Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Bad Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hate you all!

Cons

Costumer service stinks! Impossible to get a hold on to anyone!
Worse yet, they don't even have a phone number to call!
If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all!
And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Review Source
 
 

Heather from Frigo Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great company, great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I loved the service I received from customer service and the technicians, especially our trainer. But the service itself is amazing too, it helps our practice so much and I can't say enough good things about SolutionReach.

Cons

Honestly, there isn't much negative here. I will say sometimes it's hard to get to talk to a person on the phone when you have a problem, but I usually use the chat feature anyway.

Review Source
 
 

Cory from Active Family Chiropractic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

What an awesome program for retaining current patients and marketing new ones!

Ease-of-use

Functionality

Product Quality

Customer Support

Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients.

Pros

Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice.

Cons

Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews!

Review Source
 
 

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love all the different reminder options for patient appointments and the fact that it is customizable.

Cons

I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works.

Review Source
 
 

jamey from dental offic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Its nice having this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons

Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

Review Source
 
 

David from Alabama Coast Eye Clinic
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Unethical liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company will steal your money

Pros

It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons

The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Review Source
 
 

Charity from Walter Rapacz, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem.

Cons

Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through.

Review Source
 
 

Denise from Dr. Edward J. Piorkowski, Jr., DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great Software Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very helpful staff. Online chat is fast and gets the question answered quickly. They can also remote in and help when there is something we are unfamiliar with doing. Conversations is a great way to contact patients in real time and get open appointments filled!

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

SolutionReach is great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can integrate with my software and patients can request appointments. There is also good customer support.

Cons

Cost. The investment, though worth it in the end, seems a little steep for a monthly fee, when once things are set up, there is seemingly minimal upkeep involved from a software and functioning side.

Review Source
 
 
 
Write a Review
Showing 1-20 of 86

Brenda from North Fulton Pediatrics, PC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Solutionreach - Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had only had a few issues in 1 1/2 years. When we do, customer services has helped us.

Pros

We use several of the products offered and am happy with everything. I use the unlimited texting, communication, Surveys and Reviews.

Cons

There are a few reporting restrictions; unable to sort reviews/surveys by calendar week/month/year. Hopefully, they are working on this feature. It is all or nothing currently.

Review Source: Capterra
 

Ashley from Young Living Essential Oils
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Office ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Texting clients is easy on the desktop app AND on the iphone app! Chat support is excellent. Customer service is equally wonderful and helpful.

Cons

I keep getting SR Communication errors and issues communicating with my server.

Review Source: Capterra
 

Nicole from Cosmetic and family Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Solution reach is life changing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing

Pros

Convenience, easy to use, user friendly, makes it easier to connect with patients and patients to connect with us!

Cons

Wish I could share reviews to Google or Facebook.

Review Source: Capterra
 

sarah from Paul K Shivers DDS
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

not spectacular

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall id have to say i had a negative experience. i ended up having to correct mistakes daily

Pros

i liked that it did cut down on the amount of confirmation calls i had to make

Cons

the amount of inaccuracy was just too much

Review Source: Capterra
 

Jennifer from Erwin Kainer Melissa A MD
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Solution Reach Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea of the functionality of the software.

Cons

Too many times multiple patients were still being reminded of appointments they had cancelled.

Review Source: Capterra
 


September 2018

September 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was great for the most part

Pros

I like the ease of use on line and being able to customize most things

Cons

I did not like that I could not customize reminders for patients. Some patients seem overwhelmed by the reminders and would be nice to be able to customize it on our end. Also, I don't like that reviews could not get pushed directly to search engines or review sites without having to pay more.

Review Source: Capterra
 

Michael from Nelson Family Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

RUN FOR THE HILLS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Pros

When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons

Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices.
When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

Review Source: Capterra
 


September 2018

September 2018

Good Features but Costly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

They have some really good features like texting patients and the site is easy to navigate

Cons

There are a lot of glitches and they don't always tell you when things are acting up. There are portions of the site that are just not used, but they are still there taking up space and confusing people.

Review Source: Capterra
 

Patricia from Clavenna Vision Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

horrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As with so many businesses these days...their sales team is great and their customer services is completely lacking. This company is impossible to reach. We are new to SR and haven't even had the account turned on because NO ONE RETURNS MY CALLS OR EMAILS. The recall system is pulling the wrong data...2.5 hours on "chat" with no resolution and the promise to call me within 48 hours. It is a week later and no one has contacted me. I'm cutting my losses now. It's really too bad because their features look good. But I've invested enough time in this totally unprofessional business.

Pros

The software looks good and has nice features

Cons

Their customer service is non existent. Be prepared to use "chat" as your only source of tech support.

Review Source: Capterra
 

ANDREW T from CDC NH
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Solution Reach as your solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent customer service - they are there quickly when you need them.

Pros

Very comprehensive for staying in contact with customers
A lot of options from which to choose for methods of reaching customers
Customizable

Cons

Often times a company that tries to do everything, succeeds in only doing a few things great and often times end up being mediocre. There are some improvements that could be made, but overall a good software company

Review Source: Capterra
 

Julianna from Whole Foods Market
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good Communication software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Couldn't be easier to use as a patient. Messages go straight to your email. No need to log in or set up an account.

Cons

Graphic design in messages could definitely be better done. The emails look outdated.

Review Source: Capterra
 

Sarah from The Eye Place
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Makes Communication Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to communicate with patients and how much time Solution Reach has saved me.

Cons

I wish that the SR Conversations had the option to only use the inter-office communications. We are an office of 24+ and not all of the staff needs access to the patient communication system. I feel like that would cause a lot of issues. But I would really like to use the SR Conversations for inter-office communications. The system we currently use has to be used IN the office. We have some staff members that sometimes work outside of the office and it would be nice for them to be able to be included in the day to day office communications

Review Source: Capterra
 

Lindsay from Ramer Eye Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Solutionreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is a positive one!

Pros

Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons

The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Review Source: Capterra
 

Alyson from Bright Eyes Family Eye Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It's Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Pros

SIMPLICITY! I LOVE IT! It makes the day-to-day communication extremely efficient with our patients. I like how easy it is to customize settings and preferences. No patient is the same, so why not taylor settings based on individual preferances. We can reach patients so much more quickly which takes less staff time and our patients love it too!

Cons

It does not interface with our current scheduling system, I hope with time they are able to sync up. Until then, this means we have extra info in two places and sometimes we have to check one or both system to find what we are looking for. I know they have integrated with other EMRs etc, hopefully they sync with IntakeQ in the future!

Review Source: Capterra
 

kristi from Hudson Valley Periodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Awesome program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would recommend solution reach to other dental practices. I had a good experience with them. It is user friendly and is not too complicated to use. If you are just looking for appointment confirmations and communication between patient's this is the software for you.

Pros

I liked being able to confirm patient's appointments without having to call them. I can communicate important messages to patients if they are unable to answer the phone.

Cons

I do not like the fees. It is relatively more expensive than other programs that do the same thing. If you want other functions they are an added on fee.

Review Source: Capterra
 


August 2018

August 2018

HORRIBLE! Run away as fast as you can!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Infrequent confirmation of appointments

Pros

It reached some of our patients some of the time. Text message and email options allowed for multiple ways of reaching people.

Cons

Service often did not work effectively and it often lost sync with our database. Customer service line has a message to send a chat through their website and the website chat is always turned off... horrible customer service. Only had a responce when we asked to cancel

Review Source: Capterra
 


July 2018

July 2018

One of another patient reminder systems, which works pretty well but has poor support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can go back pretty far to find patients who have not presented to the office for a long time. Email and text reminders, as well as birthday greetings and other important dates for the patient can be automated. Decreases the workload of the clerical staff.

Cons

When it works well, it works great. Learning curve is a bit steep, though. Also, the support is very poor. It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

Review Source: Capterra
 

Stuart from Francisco Gil Professional Medical Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The company has been great to work with and we have integrated seamlessly with their software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do.

Pros

Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.

Cons

One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company.

Review Source: Capterra
 

Kristen from Sunshine orthodontist

June 2018

June 2018

Was ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that it was constantly sending the reminders out to patients and I never had to contact them because it didn't send or there were issues. It was a pretty good service.

Cons

Trying to get ahold of their customer service and get things corrected was almost impossible. It would take so many steps to get an issue sorted out.

Review Source: Capterra
 

Brice from Anchorage Pediatric Group LLC

June 2018

June 2018

Use for reminders and communication with patients regarding Pediatric Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automating Reminder Calls were what motivated us to start, and there's so much more tht came with it!

Pros

It is pretty well all inclusive - it does everything from reminders, call-backs, confirmations, and follow-up reviews. Great system.

Cons

It would be awesome to be able to incorporate a check-in process and info verification. Aldo would be way cool if SR was able to run eligibility and benefits on Insurance coverage :-)

Review Source: Capterra
 
 
Write a Review