ERP1 is the JJ Watt of wholesaler and distributor company software!

Pros

The strength of ERP1 is in its design and development. Programmers are responsive to making the software work the way your company expects it to work and your employees need it to work. Unlike Prophet 21, ERP1 is a total package, core and all. You aren't bludgeoned and poked to death with dozens and dozens of modules to buy. Also, the company is forward-looking. They create and adapt the product to emerging technology.

Cons

I'm struggling to find any dislikes or weaknesses with ERP1 or Distribution One. Anyone shopping for software can get a pretty good idea of how well the product works by peeking under the hood and taking it for a test drive. Prospective customers can't get a feel for how quickly the customer support team will respond. D1 has very good customer service. I can only think of one time when we experienced less than optimal service for an escalated issue in our 5 year history with them.

Flexible &capable software platform with excellent customer service.

Pros

There are many things we love about Distribution One. For our company, the total cost of ownership is very reasonable for such a powerful platform. The response from Customer Service is very good. Most times, it is immediate or within 48 hours to resolve issues.

Cons

We are on the West Coast, and their hours are scheduled around the Eastern and Central time zones. At the end of our day, when we experience most issues for closing invoices or month end, they are closed and we have to wait for response during the next business day.

VLC Distribution has had an excellent experieince with D1 products.

Pros

Solid integration with all business processes-finance/AP/AR/inventory/GL/sales/returns/EDI/etc. Great standard reporting capabilities and plenty of flexibility for custom reports. Vendor is always responsive to custom enhancements and support. The new ERP-ONE product is superior to the original V2.

Cons

Distribution One is a solid software platform for a distribution business model where you buy and sell a finished product.

Distribution One has made life much easier!

Pros

The product is very easy to use which makes training easier. The ease of moving information to Excel is extremely helpful.

Cons

We created detailed work instructions as they did not come with software.

Powerful Product - User Friendly

Pros

The technical support is fantastic, from day-to-day needs to customizations. If it can be done, they will do it.

Cons

Screen size on some interfaces are a little small and have limited expandability.

Just a little extra Customer Service effort could make it excellent

Pros

Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

Cons

When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

VLC was the beta site for a windows based solution over 10 years ago.

Pros

Customization ability to fit our needs. Support is readily available.

Cons

Lack of reporting on open help desk tickets. we would like advance notice of updates and what they entail.

Very easy to use

Pros

I love the simplicity of the software, very easy to understand.

Cons

Sometimes it takes a long time to load and then goes to "expired" page, that is the only issue we have experienced.

Powerful, comprehensive ERP system with great customer service

We have been using Distribution One's ERP product for about 6 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Pros

- Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees
- Plentiful features and programs

business growth with ERP

we could never have grown our business if we had stayed on our old system - the POSB and other enhancements are awesome!

Distribution One is a first-class organization.

Pros

Their attention to detail, and the in-depth demos they gave us. We were shown how well ERP-ONE would fit our company.

Cons

Haven't found anything not to like.

New to ERP One

We just went live with ERP One last week. There were some hiccups as the process is very different from our old Order Management System (we went from 4 platforms connecting via API to an all in one platform). So far - we believe that we made the right decision for our medium size company.

Great transition from a previous version, very responsive support

Pros

Project planning and support was very cooperative, transparent.

Cons

NA - I did not have any interaction with this product and vendor that left a bad taste in my mouth.