Distribution One ERP-ONE+ Software

we could never have grown our business if we had stayed on our old system - the POSB and other enhancements are awesome!

Advice to Others

expense - but worth it!

We have been using Distribution One's ERP product for about 6 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software.

Pros

- Very powerful, scalable
- Excellent customer service for implementation AND ongoing needs
- Quick adoption for new employees
- Plentiful features and programs

Likes Best

I love the simplicity of the software, very easy to understand.

Likes Least

Sometimes it takes a long time to load and then goes to "expired" page, that is the only issue we have experienced.

Recommendations

Take your time learning the software because it could be confusing at first.

Likes Best

The technical support is fantastic, from day-to-day needs to customizations. If it can be done, they will do it.

Likes Least

Screen size on some interfaces are a little small and have limited expandability.

Recommendations

The software is very powerful and capable of handling all of your needs. If you need something specific, talk to the Distribution One technical support team, and they will make it happen.

Likes Best

Designed for distribution, good intuitive use and graphics. Solid forms and plenty of functional bells and whistles.

Likes Least

When help is needed on specific questions and implementation it is more difficult than it should be to get the full attention of someone who could help. Phone calls are best solutions, email requests often go into a black hole. Solutions discussed with one customer service rep often cannot be completed with that rep because you get the next available rep and you have to begin the process over, instead of picking up where you left off w/ prior rep. Has gotten modestly better recently.

Recommendations

do your home work to get a full look at the software and competitors software. It is hard to spend too much time and effort nailing down the details before you choose/

Likes Best

Project planning and support was very cooperative, transparent.

Likes Least

NA - I did not have any interaction with this product and vendor that left a bad taste in my mouth.

Recommendations

Engage D1's team, very helpful! Made this cutover project very smooth.

Likes Best

The strength of ERP1 is in its design and development. Programmers are responsive to making the software work the way your company expects it to work and your employees need it to work. Unlike Prophet 21, ERP1 is a total package, core and all. You aren't bludgeoned and poked to death with dozens and dozens of modules to buy. Also, the company is forward-looking. They create and adapt the product to emerging technology.

Likes Least

I'm struggling to find any dislikes or weaknesses with ERP1 or Distribution One. Anyone shopping for software can get a pretty good idea of how well the product works by peeking under the hood and taking it for a test drive. Prospective customers can't get a feel for how quickly the customer support team will respond. D1 has very good customer service. I can only think of one time when we experienced less than optimal service for an escalated issue in our 5 year history with them.

Recommendations

I recommend to anyone evaluating new software to look at as many packages as you can. It's important to talk with current users. D1 has annual user's conference that are very, very valuable to owners, managers and IT staff.

Likes Best

Customization ability to fit our needs. Support is readily available.

Likes Least

Lack of reporting on open help desk tickets. we would like advance notice of updates and what they entail.

Recommendations

We feel D1 represents a great solution for our needs, and I guess that each company must evaluate their specific needs

Likes Best

The product is very easy to use which makes training easier. The ease of moving information to Excel is extremely helpful.

Likes Least

We created detailed work instructions as they did not come with software.

Recommendations

Get as much information from your old system loaded on spreadsheets. Any new information also get loaded on spreadsheets. It makes conversion much easier and you can utilize the conversion team to add or change any information as they load data.

Likes Best

Solid integration with all business processes-finance/AP/AR/inventory/GL/sales/returns/EDI/etc. Great standard reporting capabilities and plenty of flexibility for custom reports. Vendor is always responsive to custom enhancements and support. The new ERP-ONE product is superior to the original V2.

Likes Least

Distribution One is a solid software platform for a distribution business model where you buy and sell a finished product.

Recommendations

Be sure to evaluate any custom business processes your company has and what needs to be done to make those processes flow smoothly through Distribution One.

Likes Best

There are many things we love about Distribution One. For our company, the total cost of ownership is very reasonable for such a powerful platform. The response from Customer Service is very good. Most times, it is immediate or within 48 hours to resolve issues.

Likes Least

We are on the West Coast, and their hours are scheduled around the Eastern and Central time zones. At the end of our day, when we experience most issues for closing invoices or month end, they are closed and we have to wait for response during the next business day.

Recommendations

Take a good look at total cost of ownership. Up front price for the software, go-live costs, ongoing maintenance and customization flexibility are extremely reasonable. Also, this software has some of the most powerful reporting capabilities I've experienced. You simply need to know what you want and through Sales Analysis, Dynamic Query and Results Reporting, you can get what ever information you need AND sort it in excel to meet each individual user's preference. This platform has unparalleled flexibility for the enterprise as well as end users.

Likes Best

Their attention to detail, and the in-depth demos they gave us. We were shown how well ERP-ONE would fit our company.

Likes Least

Haven't found anything not to like.

Recommendations

Make sure the package is a good fit for your company, you have confidence in the vendor, and feel that they will give you excellent support.