About Searchspring

Searchspring is an eCommerce software that helps online retailers create personalized shopping experiences for customers and manage marketing campaigns. The platform lets businesses analyze product information, rank items, provide suggestions and ignore typographical errors to provide personalized search results.

It allows administrators to optimize product results by utilizing the drag-and-drop functionality to organize products according to the relevance such as adding best-selling products at the top or promoting products on sale. Searchsprings’ faceted search functionality enables managers to use product attributes and add filters including price range, brand, color and size. The solution also helps teams offer cross-sell and similar produc...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Searchspring

Overall rating

5 / 5 stars

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June 2018

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Jason from Oceanside Photo & Telescope, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Best Search Platform For The Money

This software makes it easy for bigger stores to make money. End of story.

Pros

After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.

Cons

Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.

May 2018

Tomani from Bundle Monster

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Search Results Have Never Looked Better

Pros

I think that this tool has done wonders for our site. It makes our search work so much better with auto complete and recommendations that are very relevant. I think that our customers really like how easy it is to find stuff on our site.

Cons

There are no real cons. It can be a pain to go into the software and try to resolve the zero-result searches and use synonyms and what not. But if you just spend about an hour or so per week, it can really help the software learn and make the search experience so much better for your customers.

April 2019

kaylee from PUREFUN INC

Verified Reviewer

Company Size: 11-50 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2019

Connects well with our platform, but still has some issues over all

Pros

Was able to easily use with our current platform Volusion, which had a terrible search option. We are able to view multiple reports that help us see what people are getting zero search results for. We can also customize landing pages, which really helps our ability to push a customer towards a specific product!

Cons

Due to issues with our platform, all our photos MUST be in JPG to show up in search. We had to change over 2000 pictures in the process. Other issues is with the delay in updates. Site is set at every 24 hours and if you want it before, you have to manually go in and index. I think it is a little pricey in general, but it does the job