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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About Swiftype
Swiftype Enterprise Search is a cloud-based eDiscovery solution designed for companies of all sizes. It features document tracking, document indexing, text extraction, keyword search and metadata extraction functionalities within a suite.
Swiftype Enterprise Search allows users to connect different business data sources, such as Google Docs, Stripe, Box, Dropbox and Github. It allows users to find documents and files from all these sources using text search. Users can also connect with systems using custom API sources.
Swiftype Enterprise Search allows users to add users and group them on the basis of their attributes such as team membership or locations. The product also integrates with customer relationship management systems such as Salesforce, all...
Analytics
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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November 2015
Ry4an from DramaFever
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
November 2015
Swiftype makes our search easy
We power our search across many platforms using direct queries to swiftype. Keeping search traffic off our servers reduces our API load, speeds our response times, and gives us flexibility.
Pros
well thought out restful API and they did CORS headers right
Cons
recent emphasis on scraping sites doesn't apply for large customers
July 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
1.0
Functionality
4.0
July 2018
Great alternative for Google Custom Search
Pros
We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.
Cons
Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.
December 2019
Rod from HotelGuides.com
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
December 2019
We wish we had not subscribed to Swiftype.
Our overall experience with Swiftype was really negative. A big waste of our time and money. After waiting for them to follow up on our last conference call, we switched to Google Custom Search Engine. It turned out to be far less expensive than we thought. Swiftype is a bad investment if you have lots of files to be indexed but far fewer monthly searches. Google Custom Search now works well for us -- at a tiny fraction of Swiftype's annual cost.
Pros
1. It was fairly easy to set up. 2. It seemed to provide more accurate search results over time. 3. Customer service concerning technical questions was good.
Cons
1. Reports provided are too limited in time span covered to be helpful. 2. Company said number of documents we wanted indexed exceeded our quota and would result in higher cost at next renewal. This conflicted with our own records, so we repeatedly asked for a list of the pages being indexed. We got lots of emails and telephone conferences and promises, but we never got the list. 3. Swiftype seemed to have something to hide. We would talk with them about above indexing issue, and they said they would get back to us soon. But they didn't. They seemed to forget about us. I guess they were hoping we would just go away. 4. The last month or more, most of our searches were spam bot searches for non-existent domain names. This made our reports really worthless. (We have not had this problem anywhere else on our sites.)
Reasons for Switching to Swiftype
Google changed the cost of Google Site Search from a subscription model to an advertising model. We did not want our competitors advertising on our site.
October 2018
Aurelian from Actiboisconstruct
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
October 2018
A good search engine option for your website.
Pros
Easy to setup, user-friendly and powerful app, also you can manage multiple websites with. Good support, integration and a flexible management dashboard to tweak all in one place.
Cons
It lacks some styling options. The prices between the 3 price plans are a bit exaggerated, so you need to choose wisely and analyze the needs for the mid-long term.
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2018
Amazing site search tool
Pros
We loved this product. It made a huge improvement to our site searches.
Cons
We wished we had a bit more control over how search results were generated.
March 2018
Frank from BCS, Inc.
Company Size: 10,000+ employees
Time Used: Less than 2 years
Review Source
Ease-of-use
2.0
Functionality
1.0
March 2018
Avoid this product
Find some other product
Pros
easy to set up and configure .
Cons
Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS including DO NOT match the keyword request. We have worked with their technical support to no avail. Unless you test your search results carefully, you wont notice this very serious flaw in the product. Given that creating the correct set of search results is the basic function of this kind of product, this flaw means that Swiftype is unusable. We are now in the process of converting to another product.
March 2019
Timothy from solesense
Company Size: 1 employee
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
5.0
March 2019
Great search engine offering
Pros
It does what it needs to do, in that it provides predictable search results with the ability to tweak the search result rankings.
Cons
The pricing structure isn't suitable for young companies that have a lot of records and need data to be reindexed often.
November 2017
Matthew from Flatiron Wines & Spirits
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2017
We've used Swiftype on a trial basis to augment our site search functionality.
Increased conversions, reduced bounce rate, and significantly more control over our search results.
Pros
It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.
Cons
There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.
July 2017
Suleyman from Baku City Circuit
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
July 2017
Recommend to try a demo at least
Pros
The customer service has been excellent and user-friendly. The response time for the customer is above the industry average. The autocomplete is a bonus that adds value to the product.