Swiftype Software
Swiftype Enterprise Search is a cloud-based eDiscovery solution designed for companies of all sizes. It features document tracking, document indexing, text extraction, keyword search and metadata extraction functionalities within a suite.
Swiftype Enterprise Search allows users to connect different business data sources, such as Google Docs, Stripe, Box, Dropbox and Github. It allows users to find documents and files from all these sources using text search. Users can also connect with systems using custom API sources.
Swiftype Enterprise Search allows users to add users and group them on the basis of their attributes such as team membership or locations. The product also integrates with customer relationship management systems such as Salesforce, allowing users to search contacts and sales tickets related to a topic.
Swiftype Enterprise Search is available in three different pricing tiers: Developer, Business and Premium, based on the number of application integrations and features. The vendor provides free online support to all the customers.
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Analytics -
Data sources -
E-commerce search -
Salesforce search
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10
6 Reviews of Swiftype
Aurelian from Actiboisconstruct
Specialty: Other
Employees number: 2-10 employees
October 2018
October 2018
A good search engine option for your website.
Pros
Easy to setup, user-friendly and powerful app, also you can manage multiple websites with. Good support, integration and a flexible management dashboard to tweak all in one place.
Cons
It lacks some styling options. The prices between the 3 price plans are a bit exaggerated, so you need to choose wisely and analyze the needs for the mid-long term.
Frank from BCS, Inc.
Specialty: Manufacturing
Employees number: 10,000+ employees
March 2018
March 2018
Avoid this product
Find some other product
Pros
easy to set up and configure .
Cons
Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS including DO NOT match the keyword request.
We have worked with their technical support to no avail.
Unless you test your search results carefully, you wont notice this very serious flaw in the product.
Given that creating the correct set of search results is the basic function of this kind of product, this flaw means that Swiftype is unusable.
We are now in the process of converting to another product.
July 2018
July 2018
Great alternative for Google Custom Search
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
We used Google Custom Search and were really disappointed when Google dropped paid support. We changed to Swiftype and are very happy. It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.
Cons
Unlike Google, Swiftype does not have indexes ready to go. As a result, when you add a new site to the search set, it takes some time to index the site. Its understandable but using Google was really simple.
Matthew from Flatiron Wines & Spirits
Employees number: 11-50 employees
November 2017
November 2017
We've used Swiftype on a trial basis to augment our site search functionality.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Increased conversions, reduced bounce rate, and significantly more control over our search results.
Pros
It's very well designed and laid out and offers a large assortment of tools to enhance the user site search experience and allow admins to fine-tune search results, with the ultimate effect of increasing conversions and reducing bounce rate.
Cons
There's little to complain about apart from the added cost, which is well worth the investment provided the software is leveraged to its optimal potential.
Suleyman from Baku City Circuit
July 2017
July 2017
Recommend to try a demo at least
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
The customer service has been excellent and user-friendly. The response time for the customer is above the industry average. The autocomplete is a bonus that adds value to the product.
Ry4an from DramaFever
Employees number: 51-200 employees
November 2015
November 2015
Swiftype makes our search easy
Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
We power our search across many platforms using direct queries to swiftype. Keeping search traffic off our servers reduces our API load, speeds our response times, and gives us flexibility.
Pros
well thought out restful API and they did CORS headers right
Cons
recent emphasis on scraping sites doesn't apply for large customers
