This software has become the hub of our best business practices, database and management system.

We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up.

Pros

The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.

Cons

First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.

Using Reliance has been a great experience for our company.

The ability to have all of our documentation for all locations available when we need it.

Pros

What I like most about Reliance is not only the ease of use but how easily it can be configured in order to meet our business needs. We have locations world wide that are using Reliance, each with its own unique product and processes. With Reliance we are not confined to a system that everyone "has" to use, we can configure to accommodate the differences and makes the user experience much better. Overall the feedback we get from our users is positive especially when they learn that there is flexibility in the system.

Cons

I think the biggest challenge we have is there are so many modules that we can't seem to get them implemented fast enough. Once people see how the system can be used and integrated with other applications they want it all. This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities.

Easy to use

Pros

This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate.

Cons

It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch.

We have been using EtQ products since 2002. It's been a great experience!

Return on Investment is high. User acceptability. Overall ease of use. Reliance is fully integrated into our Enterprise system.

Pros

Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.

Cons

We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.