EtQ Reliance Software

Pros

It's totally configurable and compliant with regulations. Makes document retrieving during audits very easy.

Cons

It's a very good tool if people know how to use it. Most people don't understand its full functionality or how they should be using it based on their organization's requirements.

Pros

What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs. Our users find learning to navigate the software, upgrading or creating reports from pulled data to be overall painless processes.

Cons

It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult. There also so many modules available that we can’t seem to implement them as fast as we’d like to.

Best to track process changes and easy to use

Pros

Best way to track changes in a process. Segregated process to track different kind of changes. Easy to Use

Cons

Slow down when too many files are attached to a process or hangs if too many files are open in ETQ at the same time

Centralized document management control system and easy to interface with other systems.

Pros

I like the user GUI interface. The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system. It's also compliant for our international standard audits.

Cons

I don't like the frequency you need to reset your password on the Technical Support website. It would be nice if the password was good for at least a month.

Process improvements throughout the company.

Pros

Non IT people can easily adapt to programming the software to meet individual company needs and the documentation is very helpful.

Cons

Error messages that pop up during development are not very clear to describe the problem, for non IT people. The messages contain error code numbers that are not easily translated into where to look for the problem.

We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up.

Pros

The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.

Cons

First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.

Pros

Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions.

Cons

The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

Pros

Flexibility and able to configure to suit most of our requirements. Scaleable and able to easily extend functionality to fit all areas of our business.

Cons

The lack of a mobile presence up to this point has hindered further engagement, there has been some progress but still need some more refinement.

The ability to have all of our documentation for all locations available when we need it.

Pros

What I like most about Reliance is not only the ease of use but how easily it can be configured in order to meet our business needs. We have locations world wide that are using Reliance, each with its own unique product and processes. With Reliance we are not confined to a system that everyone "has" to use, we can configure to accommodate the differences and makes the user experience much better. Overall the feedback we get from our users is positive especially when they learn that there is flexibility in the system.

Cons

I think the biggest challenge we have is there are so many modules that we can't seem to get them implemented fast enough. Once people see how the system can be used and integrated with other applications they want it all. This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities.

We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc.

Pros

Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed.

Cons

Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions.

Pros

I really like how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to suit business needs.

Cons

I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer.

It keeps us on track with all of the EHSS compliance tasks required.

Pros

EtQ's Reliance is very flexible and we have been able to fit the software to the task instead of having to modify our systems to fit the software. It also has so many modules that help us manage the ever growing list of compliance tasks.

Cons

The Employee Training module is scheduled for a much needed update. It can't come soon enough. As it is right now the training module is really just a repository for training dates at our company.

Pros

The flexibility in the platform is great. You can customize the software to fit your business needs.

Cons

IT support is crucial if you want to customize this product. Out of the box functionality can be performed by non IT personnel if properly trained.

Return on Investment is high. User acceptability. Overall ease of use. Reliance is fully integrated into our Enterprise system.

Pros

Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.

Cons

We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.