Sign, sealed, delivered

Pros

The basic function of this program, signing a document or creating a signable document can be done securely. The potential uses for this if integrated into a type of blockchain technology are numerous and could help change the way people and business's do business, the way medical records are stored, sent to and from patient to doctor to different doctors, or to reduce people's ability to evade taxes (yup bake a few).

Cons

I don't like that you can't just buy this app but we'll played Adobe...

I can’t believe this comes with my apps!!

Pros

It basically makes it too easy not to use. It know ls where to tell people to sign and where to fill text.

Cons

None honestly. I use this for all my contracts and it’s beyond easy!

Good Signing tool - Ridiculous price increases and predatory sales team - Horrible support.

Overall our experience in dealing with Adobe on this was horrible. They purchased our account when they bought Echosign. They immediately started raising prices. When we had an accidental overage (which we received no system warnings we were approaching or had crossed) we received an email that led to phone calls in which they politely informed us that we owed them ridiculous amounts of money ( biling overage documents at 4X the cost of our regular send rate). They bullied us knowing they had our data captive and we eventually settled on a payment for the overage. When contract renewal time came up, they wanted to DOUBLE our price and claimed they were giving us a great deal. We couldn't run away fast enough. We practically begged for a more reasonable price structure but nobody there would "get it authorized." when we finally sent them notice we would not be renewing, suddenly they want to know what it takes to keep our business. They start sending aggressive communications and asking us what price they want us to match, after having repeatedly telling us they could go no lower during the renewal negotiations. Overall, their sales team and customer service teams come off as ingenuous, scammy, and almost like extortionists. They start out being super sweet to you and then as things progress, they turn into heartless pit bulls. We could not be happier to be out from under their thumb regarding our document management.

Pros

It's easy to tag your docs, send them, get them signed, manage your library and templates, and find things when you need them.

Cons

Support via Zen Desk is ridiculous. If you have a time sensitive issue forget it. It's a "zendesk" black hole and they can take days to make an initial and usually unhelpful reply. the more you explain your problem, you find different agents responding and be repeating yourself over and over. they will keep switching agents on you so there is no continuity of resolution. In the end, you will likely come up with a workaround to your issue long before Adobe "support " gets you an answer.

Great app

I have had a great experience with it, once I got to know where all the features are and what they are meant for.

Pros

It allows the user to have easiy access to documents, such as PDFs, CV, scripts etc Also has a great edit feature that the user can sign and edit documents with ease.

Cons

Sometimes crashes while in use, can be difficult for beginners to understand and startup loading time can be a bit slow.

Good product but terrible setup experience

Good product, kind support, poor experience with simple user/account configuration issues.

Pros

Setting up documents for signature and executing the signing is straightforward. The integration with Salesforce is robust and better than the integration with Docusign.

Cons

I had a horrible experience with the setup and connection to Salesforce. This all was around setting up a trial account and then the Adobe system not being able to figure out that I purchased the licenses from a different account. It took over 5 separate support discussions to get the accounts straightened out and then connected to Salesforce with the correct users. Support individuals were very kind and tried to be helpful, but the Adobe technology should not have been this difficult to troubleshoot a simple user/account issue.