About Adobe Sign

Adobe Document Cloud is a document management solution designed to help businesses create, edit and store reports, proposals and other documents in PDF format. The platform enables organizations to convert various documents including Microsoft Office, Word, Excel and JPG images into PDF.

Adobe Document Cloud lets professionals create custom workflows to handle sharing, reviewing and signing of PDF documents. The solution offers various features such as document compression, data export, data sorting, file preview, search capabilities and more. Additionally, managers can secure documents using passwords and define role-based permissions to ensure security against unauthorized access.

Adobe Document Cloud allows teams to de...


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Supported Operating System(s):

Web browser (OS agnostic)

456 Reviews of Adobe Sign

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(278)

278

4 stars

(138)

138

3 stars

(23)

23

2 stars

(5)

5

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 456 results

February 2021

Elliott from HummingWords

Verified Reviewer

Company Size: 1 employee

Industry: Design

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Sign, sealed, delivered

Pros

The basic function of this program, signing a document or creating a signable document can be done securely. The potential uses for this if integrated into a type of blockchain technology are numerous and could help change the way people and business's do business, the way medical records are stored, sent to and from patient to doctor to different doctors, or to reduce people's ability to evade taxes (yup bake a few).

Cons

I don't like that you can't just buy this app but we'll played Adobe...

Reasons for Choosing Adobe Sign

I chose Adobe sign over DocuSign because it had a desktop version and wasn't just limited to online use.

February 2021

Sean from Coloradotography

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

I can’t believe this comes with my apps!!

Pros

It basically makes it too easy not to use. It know ls where to tell people to sign and where to fill text.

Cons

None honestly. I use this for all my contracts and it’s beyond easy!

Reasons for Switching to Adobe Sign

It came with my apps.

October 2020

Gregg from TLC Family Care

Company Size: 201-500 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

October 2020

Good Signing tool - Ridiculous price increases and predatory sales team - Horrible support.

Overall our experience in dealing with Adobe on this was horrible. They purchased our account when they bought Echosign. They immediately started raising prices. When we had an accidental overage (which we received no system warnings we were approaching or had crossed) we received an email that led to phone calls in which they politely informed us that we owed them ridiculous amounts of money ( biling overage documents at 4X the cost of our regular send rate). They bullied us knowing they had our data captive and we eventually settled on a payment for the overage. When contract renewal time came up, they wanted to DOUBLE our price and claimed they were giving us a great deal. We couldn't run away fast enough. We practically begged for a more reasonable price structure but nobody there would "get it authorized." when we finally sent them notice we would not be renewing, suddenly they want to know what it takes to keep our business. They start sending aggressive communications and asking us what price they want us to match, after having repeatedly telling us they could go no lower during the renewal negotiations. Overall, their sales team and customer service teams come off as ingenuous, scammy, and almost like extortionists. They start out being super sweet to you and then as things progress, they turn into heartless pit bulls. We could not be happier to be out from under their thumb regarding our document management.

Pros

It's easy to tag your docs, send them, get them signed, manage your library and templates, and find things when you need them.

Cons

Support via Zen Desk is ridiculous. If you have a time sensitive issue forget it. It's a "zendesk" black hole and they can take days to make an initial and usually unhelpful reply. the more you explain your problem, you find different agents responding and be repeating yourself over and over. they will keep switching agents on you so there is no continuity of resolution. In the end, you will likely come up with a workaround to your issue long before Adobe "support " gets you an answer.

Reasons for Choosing Adobe Sign

FOr ease of transition from Echosign, we did not want to research and set up a new signing library on another service. We have now and couldn't be more pleased.

Reasons for Switching to Adobe Sign

Because Adobe bought them - we had no choice. They seemed amicable enough at first so we signed with them rather than spending resources searching for other solutions. That was a big mistake.

January 2021

Nokana from Afro Angel arts

Company Size: 1 employee

Industry: Arts and Crafts

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Great app

I have had a great experience with it, once I got to know where all the features are and what they are meant for.

Pros

It allows the user to have easiy access to documents, such as PDFs, CV, scripts etc Also has a great edit feature that the user can sign and edit documents with ease.

Cons

Sometimes crashes while in use, can be difficult for beginners to understand and startup loading time can be a bit slow.

Reasons for Switching to Adobe Sign

My last phone's screen froze and when I bought a new on I just decided to change.

September 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

September 2020

Good product but terrible setup experience

Good product, kind support, poor experience with simple user/account configuration issues.

Pros

Setting up documents for signature and executing the signing is straightforward. The integration with Salesforce is robust and better than the integration with Docusign.

Cons

I had a horrible experience with the setup and connection to Salesforce. This all was around setting up a trial account and then the Adobe system not being able to figure out that I purchased the licenses from a different account. It took over 5 separate support discussions to get the accounts straightened out and then connected to Salesforce with the correct users. Support individuals were very kind and tried to be helpful, but the Adobe technology should not have been this difficult to troubleshoot a simple user/account issue.

Reasons for Choosing Adobe Sign

Price and better Salesforce integration

Reasons for Switching to Adobe Sign

Integration with Salesforce