About DocuSign

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in...


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Supported Operating System(s):

Web browser (OS agnostic)

4,391 Reviews of DocuSign

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3,420)

3,420

4 stars

(850)

850

3 stars

(94)

94

2 stars

(10)

10

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4391 results

September 2020

Susan M from Call Now Tax Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

No More Signing Your Life Away

I have been preparing income tax returns for over 10 years now. When I first started clients had to sign their names at least 8 or more times. When we started using DocuSign it illiminated that process. Clients need only sign once or twice. Over the years DocuSign has made improvements that have allowed me to improve my clients experience when it comes to signing documents. As we all have experienced this one or twice in our lives, you felt like you were signing your life away.

Pros

What I liked most about this software was that my clients no longer had to sign 20 different times to finalze their return.

Cons

Over the years there have been small glitches. However with customer support we have always been able to work through them and many times we found it to be the operator and not the software.

Reasons for Choosing DocuSign

At the time we were considering document signature software we felt that DocuSign offered the most for our clients and for our money.

September 2020

Cynthia from J. Montgomery Designs

Company Size: 2-10 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Saves time and is convenient for clients!

I like that this software makes it easy for my business to collect signatures and payments from our clients. We used to have our clients scan or fax paper documents back to us, but DocuSign makes the process much quicker and more convenient for my employees and my clients. We purchased the option that allows us to take payments, which further streamlines our process and actually saves us money due to the lower credit card fees. We've only just started using this software, but it has already been a worthwhile purchase!

Pros

We purchased DocuSign to make our lives easier for signatures, payments, and document storage. I love that DocuSign is able to integrate into Dropbox because that's what we use to store our company files. I really enjoy that we can take payments and that we can brand the emails and signing experience for our clients so it feels cohesive and is consistent with our aesthetic. I love the many fields you can add to your documents, such as "approve" or "decline", in addition to just signatures & initials.

Cons

When I first set up the software, I felt it was a little difficult to navigate. For example, when I wanted to learn how to use templates, it took me a long time to figure out exactly how to "apply" a template to a document that would be similar but not the same... Even after a fair amount of research, it still seemed that the only option was to "use" the template, in which the document has to be exactly the same every time. It was only through trial and error that I figured this out, and I wish there were explicit instructions on this in an easily accessible place. Similarly, when setting up payments, I found a lot of helpful information/how-to's on DocuSign's website, but the links within these pages never seemed to take me to quite the right place I needed to be to set it up, which was a bit frustating.

Reasons for Choosing DocuSign

More features, less expensive, and integrates into software we already use.

December 2020

Stacie from Retail

Company Size: 1 employee

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Signed, Secure, Delivered

My overall experience with DocuSign is very satisfied customer and I would recommend to any and all businesses or consumers. They have exceeded my expectations as a customer and I am very pleased.

Pros

I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet . It makes the delivery of important documents faster and more efficiently to the correct receiver of the legal documents you need to send. It is practically fail safe using DocuSign.

Cons

I would really think it would be best if not so many promotional emails to you. It can be spammy in a way if you are not interested or needing the items they are advertising to you. But at the same time I totally understand the reason for the promotional emails and cope with it.

Reasons for Choosing DocuSign

They seemed more secure and safe to use than any other sites to the eye could see. I am glad I made the correct choice for me.

September 2019

Ed from HERE Technologies

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2019

Poor account/user management, poor bulk signing

Pros

- The one-off signature process is relatively strait forward - Pretty clean interface - Seems to have a decent API and integrate with other products

Cons

Speaking as an enterprise administrator, organization/sub-account/user management is a joke. It's certainly an afterthought after the basic product was created. Seems like they are bandaging it together rather than thoughtfully designing a solution that is robust and scalable. Even after countless emails, phone calls, screen shares, etc., basic operations have yet to be completed. Things are only getting worse. It's no wonder the service costs so much, all this money going into support must come from somewhere! Bulk signing is more like generating many single distributions. There's no way to mass void, mass correct, or track status of a single bulk request. Make a mistake sending to 1000 people? You'll need to void 1000 individual envelopes. There's other bugs and un-intuitive design decisions involved with the bulk send that I wont get into here. Other things worth noting - Activating additional sub-accounts forces a password reset for that user - Resetting passwords also requires resetting security questions - Adding an admin to an account does not use a select list of exiting users. Instead, the existing admin must manually type in a name/email address, and if that doesn't match an existing user, a new user is created. I personally ended up with 4 accounts tied to a single SSO email address. The structure is so convoluted, I'm having difficulty explaining it.

October 2020

Danae from Grand Rapids Metrology

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

DocuSign = Freedom and Safety

I have used it for both personal and professional use and in every case it has provided me invaluable access and availability to sign or review important documents that if I had to wait until I was back in my "office" would have cost me dearly in both time and money. In the midst of a global pandemic, DocuSign shines as a leader in safe and reliable document management.

Pros

The best thing about DocuSign is the ability to conduct essential business from anywhere in the world and know that it is secure and safe. Being able to add individuals for simple review , signature , or a combination of both is critical for my needs and DocuSign provides me with the flexibility to work in multiple areas of industry and service. The learning curve for simple use is relatively easy and the additional features are not hard to figure out.

Cons

There are a few things that would make this software more user friendly and that would be better 'prompts' or helps when hovering over specific things. More prompts in place reduce confusion to someone you are sending something to or if you are designing a document for signature.

Reasons for Choosing DocuSign

The ease of use and the price point were the determining factors combined with the learning curve.