RMail Software

Pros

Very easy to use - both sending and receiving. The read receipt feature is invaluable. Being able to tell someone I KNOW they received my email means our staff isn't given the run around anymore.

Cons

Some clients have issues with the encryption, but mostly this has been due to firewalls, etc. but customer service is very responsive so any issues are easily dealt with.

Pros

I LOVE that you can see when people open your email. This is important to me so that I know my email went through!

Cons

I think it's almost too robust -- I believe I may need a software that's a little more simple for me.

We love RPost. We've used others, and none of them are this easy on recipients. I didn't mention in my review, but it also has e-signing and a few other features. We just love how easy it is.

Pros

When you send an encrypted email, Rmail tests for a TLS end-to-end encryption protocol on both the sender and the recipient. If it has this protocol, then it can encrypt and send end-to-end without requiring a password to open it. It has excellent auditing too. You get receipts for the emails you send, and they have the time delivered as well as the time opened (and a bunch of traffic data). These receipts are nested in a separate folder from your Inbox automatically so they don't clutter things up.

It also has a terrific Chrome interface for Gmail. So, using Outlook and Gmail are the best ways to use this program.

Cons

There's really only one - if you don't have Gmail or Outlook, then you have to use their web interface. You can't import your contacts onto the web interface, and there's no autofill or anything, so if you use it a lot, you'll be doing a lot of copy-pasting from your address book into the web form.

Pros

Great way to show that email was in fact sent to known addresses when we are needing such for parties that do not have an address, or are refusing to provide such.

Cons

Bit difficult to get parties to understand proof on this and the reports showing such could be better detailed in layout, but the info is great.

Proof of delivery and proof that our emails have been read is mandatory for email billing of time sensitive hearing results.

Pros

Ease of use and dependability.

Cons

can't think of any dislikes

Very easy to install and use. If you need to send documents with a receipt, you need this software.

Staff is responsive to any concerns, and tracking of e-mails works well. Pricing for the year is not bad. Overall, I've had an excellent experience with RMail.

Pros

Ease of use.

Cons

Recipients have difficulty opening encrypted messages (i.e., sometimes encryption does not work as well as it should).

Advice to Others

None.

We send legal notices in states where allowed using RPost and have not only seen a great return on investment with the savings in postage but an increase in customer repsonse to those notices when compared to USPS.

Pros

Very easy to integrate into our systems and software

Cons

None

Advice to Others

Keep up to date on states that allow legal notices by email and switch to RPost ASAP.

While my word is taken at face value, it's always better to have confirmatory proof that I did as I said. Additionally, RPost/RMail proves that the e-mail was delivered and opened, not just sent.

Pros

As the title says, it's proof beyond and to the exclusion of every reasonable doubt.

Cons

In sending e-mails you are able to list the client the e-mail is being sent for, but once that case is closed, you cannot remove the client from the list of clients.

Proof of delivery and encoded transmission is essential for some documents, RPost does this with a couple of clicks. No fuss, easy to use from MS Outlook, good reports of use. As soon as you work with it you have confidence in the product and the dedicated team behind it.

Pros

Easy to load, manage and use.

Cons

Some receivers need to 'white lable' the sender, but this is easily dealt with.

Advice to Others

It is a product for those sending/receiving important documents and data securely, giving peace of mind and security. The MD/Head of sales is more likely to be interested than the head of IT.

I own a self storage facility in PA and have used RPost for several years. PA regulations allow communication with occupants via email if noted in lease. RPost is integrated into our operating software, Sitelink, and facilitates collection activities as well serving legal notification of exercising our lien rights and scheduling auctions to collect past due amounts. It is extremely easy to use in that venue as well as to use it in sending out other emails through Outlook.

Pros

Ease of use, effectiveness and affordability.

Cons

Can not think of one.

Advice to Others

Great customer support, although I have only had to use twice.

The capabilities of the service meet all our requirements to evidence despatch of documents to and receipt of those documents by clients. The added facilities are proving increasingly valuable as we learn how best to adopt and adapt them for our business

Pros

Simple effectiveness

Cons

I really haven't come across any negatives. We have been using the system for over two years.

Advice to Others

Take care when filing the receipts. The system is great - but better still if you keep a receipt in an easily recoverable file.

The capabilities of the service meet all our requirements to evidence despatch of documents to and receipt of those documents by clients. The added facilities are proving increasingly valuable as we learn how best to adopt and adapt them for our business

Pros

Simple effectiveness

Cons

I really haven't come across any negatives. We have been using the system for over two years.

Advice to Others

Take care when filing the receipts. The system is great - but better still if you keep a receipt in an easily recoverable file.

I work in the insurance business and handle PHI/PII. I had been searching for a product that would allow me and my agents to be able to remain compliant but not break the bank! I tried others and found the functionality to be very cumbersome and they would only encrypt the attachment and not the actual email. I met an RPost/RMail representative at a health care symposium and I haven't regretted it one bit!

Pros

It's easy to use and even specify what parts of the email you'd like to encrypt. One bonus feature I was not made aware of is that you can also send large-file (up to 500MB) emails through my RMail account and even have the ability for signing contracts! All of this for a price that is less than half of a competitor that only encrypts the attachment!

Cons

None to list.

for such big company and many clients, it seems a little bit less experience to support the company with virtual desktop environment or they forget what kind of platform their clients use. besides that, supports are nice and willing to help. the only draw back is time zone difference. We are based on west coast, we have to work on east coast schedule.

Pros

1. Easy to use
2. enough functions to satisfy different business needs.
3. Having addon built into Outlook is so convenient.

Cons

1. Support time: only limited to east coast time last time i checked. if it has been changed, I apologize. you can cross out this item.
2. sending "registered" email depends on user alone. if user forgot, then whole purpose to have RPost is waste. Need to have backup plan.
3. no mobile apps to associate with outlook (exchange) on mobile devices.

Advice to Others

though Rpost has partner to work with as backup for those emails should be used as registered, but for the price, i think RPost should find a package which will combine the backup plan and mobile apps for exchange/outlook users for them to keep the email thread going.

After HIPPA we had to tighten up our thinking about security, particularly email security. Affordable solutions were in short supply if you did not run your own in-house email server- which being small, we did not. After much research, found RMail and tested it in our environment. Worked great!

Pros

Can take one of the pre-programmed easy settings, which enforces encryption and passwords, without the users intervention.

Cons

That I didn't find it years earlier.

Advice to Others

If you are not running a large in-house IT operation or don't have your own email servers (we are hosted, for example), check into RMail.

There are several things that I could comment on regarding RMail, but I believe there is one thing that all users have in common. Once it is sent to the recipient, that is the end of it. No one can come back later and say they never got it. This is the real hallmark of the product. it strips recipients of excuses. if it is sent...it is received.; it is just that simple.

We were looking for email encryption that would be easy for our employees to use and also be easy for the recipient to use. After testing a few, we decided on RMail.

Pros

Easy to use for both sender and recipient.
Reasonable price.
HIPAA compliant.

Cons

You can't manage your own users, you have to email the company to have users added or removed.

Advice to Others

Most of our users use Rmail through Outlook but there is also a web version that can be used by people that don't have Outlook.

We have been using RPost for several years. The E-signature, verification of delivery and encryption have aided our agency since we are paperless and documentation is a must.

Pros

Easy to use. Have not had an issue with customers using the E-signature or encryption feature. The verification of delivery has saved us several times in providing proof an email was delivered to a company or client.

Cons

Not integrated in our agency management system. Some issues when sending large files.

In today's world of privacy (HIPAA), you can never be too careful in your correspondence. Anytime you can add another layer of protection, you're better off going that extra mile.

Pros

Encryption is key to privacy.

Cons

n/a