FireDrum Software

GREAT CUSTOMER SUPPORT!

Pros

Honestly, if it weren't for the fantastic customer support team I would not be using this product. I had so many questions and concerns, but they have been there every step of the way.

Cons

Due to the great customer support, there is nothing that I have really disliked thus far. There is a learning curve, but doable.

Making marketing a more efficient process and the ability to “share” the tasks with other when important messages or marketing campaigns need to be sent at specific times.

Pros

Ease of use ... very logical way to set up emails, test them, and send.

Dashboard is clear, easy to navigate

Cons

Not sure of using specialized lists... for example if you want to send to “newest” emails. or send a note to those who have not been active for awhile

Pros

Cost efficient and streamlined, it does exactly what it says it does

Cons

not as complex or capable as other more costly services

We are thrilled with the email addresses we have gathered thru the years and can push out anything, at any time. our monthly newsletters keep us connected with those clients with a variety of tips, industry and call to action to draw into the stores.

Pros

The simplest of programs to maneuver thru the site. Easy to customize for your company needs. The analytics bring it back to the real numbers & on the focus of the newsletters, etc To whom you are reaching, responses, call to actions, active clients & the ability for one to unsubscribe. We've never had a problem getting any question answers or assistance with an issue, that is lifesaving to us at the end of the phone.

Cons

none at this time, we've not had any issue that hasn't been answered within the system of support.

Firedrum Email Marketing is very useful to our seasonal business, because it allows us to keep contact with our clients even in the off-season.

Pros

Relatively easy to create professional looking emails and newsletters for our small business.

Cons

A little cumbersome in the area of creating lists and groups.

Pros

Generated massive sales! Results were excatly as projected. Thanks so much!

Cons

Wasn't alot we didn't like to be honest.

We have been able to keep in touch with our subscribers and increase our online footprint.

Pros

the ease of use and support are outstanding

Cons

nothing has been found that would disrupt our productivity

Good experience overall.

Pros

Pros: Easy to use, add leads & create customizeable campaigns.

Cons

Cons: The format that leads have to be submitted in.

I am trying to keep my name out there.

Pros

I am running about 40%-45% opens on my e-newsletters. Obviously, I would like 100% opens but I don't know how to have that happen

Cons

The options for the fields are limiting; e.g., the size of photos input are more or less set and can't really be altered.

Pros

Worked well and was very intuitive. Easy to navigate.

Cons

No real issues to speak of....this platform worked well.

Pros

In a world full of email marketing programs FireDrum is the easiest, its not without some quirks but all email programs are.

Cons

Some minor deployment and formatting issues that exist in all email marketing systems.

Pros

It was easy to implement into the company environment.

Cons

It can be a bit moody at times, but otherwise a good product.

We have looked at HubSpot great and Firedrum, both fit in different places to get the word out about your product or services.

The templetes get us to the spot and focus us on different clients not just a blanket email campain.

Pros

We like the features it adds that were so expensive in the past. Like how many contacts per month you slide the bar and add more bits and come up with a cost, even the free account we use allowed us to get started up to the limimt then grow from that point.

Cons

still working with the features but over all the software does what it says send email campains from mobile

Its a good software, that actually got me results, finally not just another online scam!

Pros

This software was pretty easy to use, and I got results, its definitely worth using especially if your like me and you have tried a billion other things, none of which worked, the anticipation is crazy! This one works!

Cons

It costs a little bit but it was well worth it!

Communication. we use it as a newsletter and reminder prompt. It works great to advise members quickly and without the added cost of paper and postage.

Pros

Great flexibility and tailoring of design in emails that you can send. I was able to get a very professional look on my own with little design experience.

Cons

Managing members. I would like to delete members who are older and no longer relevant to email.

great

Pros

It was Easy to use. The software was simple.

Cons

it was a little pricey for me. I would like to see some trial products.

I have had terrible time in the past trying to do proper email blasts always missing or sending correspondance twice by mistake.
Now is a breeze.

Pros

Very user friendly, top notch customer service, easy to manage

Cons

Don’t have anything that I personally had issues with.

Thus far it has been user friendly. I like the tracking options and ease of use.

Pros

This is great way to stay in touch with my clients and send mass emails. Lot's of options for templates and being creative.

Cons

Like most of these kinds of things the open rate could be better. But it has been better than the site I used to use.

Pros

This software allowed us to streamline expenses and provided a great ROI when we utilized it.

Cons

It took a while to set up and get use to utilizing it's functions.

Great customer service and support. Very responsive and always able to talk to real people.

Pros

The drag and drop email builder, Template Options, High Sending Limits, Deliverability, Customer Service/Support, and Affordability.

Cons

Would be ideal to have additional automation functionality.