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Supported Operating System(s):
Web browser (OS agnostic)About MoonMail
MoonMail is a cloud-based email marketing tool suitable for small to midsize companies in all industries, particularly marketing agencies, designers and developers. Key features include configurable email templates, email automation and reporting.
Users can configure built-in email marketing templates using a drag-and-drop editor. Templates can include email-validation features and interactive email headers. MoonMail also provides automated email bounce management, complaint tracking and spam reports.
The software operates using Amazon AWS, but an Amazon AWS account is not required to use MoonMail. Users can also import data from MailChimp.
Support is available in several languages. Pricing is per month.
Reporting
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Ferdinand from Jeunesse Global
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Mailchimp is nothing compared to Moonmail
Overall happiness and less frustration than any other auto-responder for starters. The ease of use and straight forward dashboard is nice on the eyes and there's a template marketplace in case you aren't feeling creative. Pretty awesome product if you ask me.
Pros
First and foremost, Mailchimp, aweber, constant contact etc... are so restrictive when you want to upload a list. Or, you have to pay exorbitant amounts just to upload the contacts, even if you don't use them in certain campaigns. With Moonmail, I haven't experienced any of that. Granted I'm new to the service but from what I've found, it's the best option out there.
Cons
There's nothing really at the moment other than I wish I had found it sooner. I've dealt with pretty much every auto-responder out there and it's more than frustrating when all you are trying to do is communicate with your list and not be charge an arm and a leg or be restricted on what you upload.
Response from MoonMail
Replied October 2018
Thanks!
July 2019
Tamarisk from Les Arts Intimes de Lillith/swing de fou
Company Size: 1 employee
Industry: Alternative Medicine
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
July 2019
Much better than mailchimp
Just excellent
Pros
The customer service and chat function are simply excellent. The folks at moonmail are friendly, patient with actual customer service. Unlike their main competitor they are not condescending and never once was i told to 'find the solution myself'.
Cons
Not as easy to use as mailchimp but the customer service is so good with someone walking through that it's not actually a real problem.
Reasons for Choosing MoonMail
I used the chat function and had questions answered that moonmail refused to help with before even becoming a customer. Just that. I got my credit card out.
Reasons for Switching to MoonMail
Totally crappy customer service and condescending customer service folk who dont actually want to help/or have the patience to.
Response from MoonMail
Replied July 2019
thanks!
October 2019
Anonymous
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
October 2019
MoonMail Review
Good features , very new platform and technology but open source code was not really open source
Pros
Integration with AWS , Serverless lambada architecture , open source code base , features specially some cutting edge planned features
Cons
Open source code not updated uses outdated serverless framework , very tough to get it working almost had to rewrite major part of the code
Reasons for Choosing MoonMail
Feature , technology
Reasons for Switching to MoonMail
Cost of mailchimp goes very high as our user base grows
July 2019
Angelica from Netmundo
Company Size: 1 employee
Industry: Internet
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2019
Lovely alternative to Mailchimp
The only reason I cannot stick with it is Amazon's SES really strict policies that keep banning me.
Pros
I love that is cheap, its pricing is really good, it has a bunch of integrations, through zapier (which is free, but can require a paid plan depending on your usage). It has regular nice features like automation, but that's it.
Cons
It does not offer any option if you suddenly can't use Amazon SES anymore. Also, the branding on the email footer is a bit ridiculous in paid plans.
Reasons for Choosing MoonMail
I ended up using just a bit and then switching away.
Reasons for Switching to MoonMail
I needed a cheaper option.
Response from MoonMail
Replied July 2019
thanks!
August 2019
Felicia from We Are Pure
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
August 2019
My moon mail experience
I had many of my accounts compromised by this person and daily I struggled to regain access to my own accounts and thank God for moon mail helping me by synconizing many of my apps so I can get back what is mine
Pros
How it works well with many of my other apps and how it integrates very smoothly without the hassle
Cons
Honestly can not think of anything so far I enjoy it alot
Reasons for Switching to MoonMail
Just always like to try out different software products and had came across moon mail, tested it out and left zapier .