About MoonMail

MoonMail is a cloud-based email marketing tool suitable for small to midsize companies in all industries, particularly marketing agencies, designers and developers. Key features include configurable email templates, email automation and reporting.

Users can configure built-in email marketing templates using a drag-and-drop editor. Templates can include email-validation features and interactive email headers. MoonMail also provides automated email bounce management, complaint tracking and spam reports.

The software operates using Amazon AWS, but an Amazon AWS account is not required to use MoonMail. Users can also import data from MailChimp.

Support is available in several languages. Pricing is per month.


Supported Operating System(s):

Web browser (OS agnostic)

131 Reviews of MoonMail

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(91)

91

4 stars

(22)

22

3 stars

(10)

10

2 stars

(6)

6

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 131 results

July 2018

Ferdinand from Jeunesse Global

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Mailchimp is nothing compared to Moonmail

Overall happiness and less frustration than any other auto-responder for starters. The ease of use and straight forward dashboard is nice on the eyes and there's a template marketplace in case you aren't feeling creative. Pretty awesome product if you ask me.

Pros

First and foremost, Mailchimp, aweber, constant contact etc... are so restrictive when you want to upload a list. Or, you have to pay exorbitant amounts just to upload the contacts, even if you don't use them in certain campaigns. With Moonmail, I haven't experienced any of that. Granted I'm new to the service but from what I've found, it's the best option out there.

Cons

There's nothing really at the moment other than I wish I had found it sooner. I've dealt with pretty much every auto-responder out there and it's more than frustrating when all you are trying to do is communicate with your list and not be charge an arm and a leg or be restricted on what you upload.

Response from MoonMail

Replied October 2018

Thanks!

July 2019

Tamarisk from Les Arts Intimes de Lillith/swing de fou

Verified Reviewer

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

July 2019

Much better than mailchimp

Just excellent

Pros

The customer service and chat function are simply excellent. The folks at moonmail are friendly, patient with actual customer service. Unlike their main competitor they are not condescending and never once was i told to 'find the solution myself'.

Cons

Not as easy to use as mailchimp but the customer service is so good with someone walking through that it's not actually a real problem.

Reasons for Choosing MoonMail

I used the chat function and had questions answered that moonmail refused to help with before even becoming a customer. Just that. I got my credit card out.

Response from MoonMail

Replied July 2019

thanks!

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2019

MoonMail Review

Good features , very new platform and technology but open source code was not really open source

Pros

Integration with AWS , Serverless lambada architecture , open source code base , features specially some cutting edge planned features

Cons

Open source code not updated uses outdated serverless framework , very tough to get it working almost had to rewrite major part of the code

Reasons for Choosing MoonMail

Feature , technology

July 2019

Angelica from Netmundo

Verified Reviewer

Company Size: 1 employee

Industry: Internet

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2019

Lovely alternative to Mailchimp

The only reason I cannot stick with it is Amazon's SES really strict policies that keep banning me.

Pros

I love that is cheap, its pricing is really good, it has a bunch of integrations, through zapier (which is free, but can require a paid plan depending on your usage). It has regular nice features like automation, but that's it.

Cons

It does not offer any option if you suddenly can't use Amazon SES anymore. Also, the branding on the email footer is a bit ridiculous in paid plans.

Reasons for Choosing MoonMail

I ended up using just a bit and then switching away.

Response from MoonMail

Replied July 2019

thanks!

August 2019

Felicia from We Are Pure

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

August 2019

My moon mail experience

I had many of my accounts compromised by this person and daily I struggled to regain access to my own accounts and thank God for moon mail helping me by synconizing many of my apps so I can get back what is mine

Pros

How it works well with many of my other apps and how it integrates very smoothly without the hassle

Cons

Honestly can not think of anything so far I enjoy it alot