About Rejoiner

Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates.

Rejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times.

The abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart r...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

47 Reviews of Rejoiner

Average User Ratings

Overall

4.98 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

March 2016

Don from Align Footwear

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

March 2016

Rejoiner has been a key component to our explosive growth

About a year ago we were looking for a company to help us with cart abandonment. We knew that this was going to be a key in helping us with recovering lost revenue. So we tried a few companies that offered free trials and found some success, then we found Rejoiner. Mike took the time to go over with us Rejoiners strategic difference in detail. He also provided accurate numbers as what we should expect for different campaigns. These numbers allowed us to make a calculated decision to see if working with them made sense to our profit and loss. They did not offer a free trial as the other companies did, however we concluded they really understood the planning of recuperating lost revenue much more in depth than they other companies we had worked with. One of the first things they helped us with is understanding when is the best time to reach the customer in every phase of the purchase (pre, post and win backs). To do this they meticulously went through 2 years worth of previous data and helped us determine critical information about our customer. They also took the time to give us proven methods on our site to help convert first time buyers, which is well beyond the scope of what we pay them for. Fast forward 8 months later and I can tell you that we are so glad we choose them. They have demonstrated on many occasions that they are willing to do what it takes to help us succeed. Often we have felt that they treat us like its their own company, something that is all but lost with any type of consultant these days. They monitor our campaigns and have made suggestions that resulted in a great increase to our ROI. Eddie is an expert in Ecommerce and having his expertise has been an invaluable asset to our success. I can say with certainty that we would not be where we are today without the help from Rejoiner. We highly recommend them for there expertise in eCommerce and understanding the entire customer life cycle.

Pros

-Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI. Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased. -Onsite design team to cover every step of the process

Cons

-Our initial email mock ups had a few errors that took longer that I would like to get fixed. -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed.

March 2017

Bryan from Great Fermentations

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Great for Growing your Email Business without Increasing Staff

We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come. What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost. Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.

Pros

The great team of email experts you get with it.

Cons

Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

March 2016

Erin from In The Swim Discount Pool Supplies & Equipment

Verified Reviewer

Company Size: 201-500 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

March 2016

A great asset to our business!

We use Rejoiner as an abandoned cart solution and have found it to be an extremely valuable part of our email program. We are able to interact with our customers in a way we did not have before and have found customers are very willing to share why they have abandoned their cart. This invaluable information has allowed us to target them and convert them into happy customers.

Pros

Mike and his team are GREAT to work with and have helped us not only with the technical side of using the tool, but also offer great suggestions on how to make the program more profitable.

March 2020

Michael from Shout! Factory

Verified Reviewer

Company Size: 51-200 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Affordable tool for programmatic email with great customer support

We did not have programmatic email before using Rejoiner. They have allowed us to affordably and significantly grow our e-commerce business.

Pros

Since we've deployed trigger mail, the lift in our business has been significant and steady. Rejoiner has a great support team that answers all our questions and makes sure to review or campaigns on a quarterly basis to make sure everything is working as it should.

Cons

The difference between the two versions of their software (v1 and v2) has sometimes led to confusion, but it seems like version 1 is being phased out and this will soon cease to be an issue.

October 2017

Max from Lymphedema Products LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Rejoiner Provides Critical Components of an Effective E-Commerce Strategy!

Given that we are receiving a very respectable ROI, integration has been very easy, and performance is consistent, we see no negatives to Rejoiner.

Pros

Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.