kpi.com Software

kpi.com is the best software that I have come across it is great as it can be used in so many fields

Pros

The user interface of this software is great and has a good amount of functionality. kpi.com can print invoice and it is also easy to us. This software can be used in different areas such as businesses, industries and manufacturing. It is customizable so as to meet your needs

Cons

The software is very expensive and the customer support is not very good. When you are a new user it will be hard for you to master this software.

KPI is a well rounded tool with lot's of functionality as an overall ERP for small business.

Pros

Superb customer service and response time
All around good ERP well integrated and customizable

Cons

Minor con, would be nice to have additional integration within gmail widget and its control of records in KPI

Advice to Others

very much recommend to try this service. Fair pricing, and excellent service of day to day support group

Over all it is a value for money for a company-wide ERP system.

Pros

- Online support is always available.
- Features
- Affordability

Cons

- If online support cannot resolve the issue, they ask you to email your concern. Which is a redundant process - they should just open a ticket and try to update us with the issue.
- Report generation can be a little bit tricky and inconsistent, but can be resolved.
- Turn around time to resolve an issue involves a very long wait.
- initial responses to an open issue - might take time as well.
- Most of the improvement can only be taken effect after their "live update". This live update happens once a month. Generally, you have to wait one month before you can see a result on an open issue.

Advice to Others

Cost over benefit - i will recommend KPI to other users. Keep track of the open issues that you may have - because you will loose sight of many things when you are starting to develop a system that is tailor fitted to your organization.

We use KPI for 3 of our companies. Mainly for time-mgt, invoicing and expenses mgt.

Pros

Ease of use
Fair price

Cons

The fact that the invoice template can be altered but only thru help of the support group

Over all i am happy with the software and feel that it is adding to the growth of our business. We do not use the software for any sales process, invoicing or accounts so can not comment on that.

Pros

We use KPI.com for the use of HR including integrated finger print time attendance, payroll, holidays, recruitment tracking, appraisals and much more.
A very good function within KPI is recording minutes of meeting which allow each employee to enter and allocate tasks from a minutes of meeting and track the progress of each given task.
We also track the quantities of flooring installed by our installation team through an import of information from our ERP system. Within this we can again allocate jobs with quantities to teams and individuals and report on a daily, weekly and monthly basis as to what they have done.

Cons

There have been times where the information added by an employee has been lost due to the web browser not saving the information. This has happened many times for the minutes of meeting. This has resulted in loss of time to type the information again and a delay in the minutes being sent out to the staff.

Advice to Others

For an HR solution it works very well for us. With a monthly or yearly fee it is very well priced and always being upgraded and improved. There is also a huge benefit in having a smaller yearly fee as there is possibilities to suggest any of your own ideas that would help your business and can be customised by the KPI development team. This would not be the case for an off the shelf HR software.

We are using KPI because it offers all the features of a complete ERP at a reasonable price. Unfortunately, the low price seems to come with a lower reliability and ease of use (especially for reports generation). It would be great if the system would be more customized for professional services, where employees work on a lot of small projects.

Pros

Low price, features, technical service

Cons

Reliability, long loading time when using it, reports generation

I have been using KPI for Project management and HR reasons for over a year and couldn't be happier with my choice. Support is always there to help you and their onboarding process is on another level. The data entry team at KPI.Com also helped extract data from Tally and enter into KPI seamlessly.

Pros

Performance, speed, onboarding, data integration, data entry, all-in-oneness