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Supported Operating System(s):
Web browser (OS agnostic)About kpi.com
KPI.com is a cloud-based enterprise resource planning (ERP) suite designed for businesses in professional services, construction, manufacturing and nonprofit industries. The solution features applications for financial accounting, customer relationship management, human resources, inventory management and materials requirements planning. It works with both Mac and Windows computers and features mobile compatible apps for Android and iOS smart devices.
KPI.com allows sales reps to customize their deal flow and pipeline stages as per their requirements and categorize sales leads, prospects and customers statuses. Reps can also assign tasks and events to team members and contacts, set up reminders and log in calls and meetings. The solutio...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
3.5
Value for money
4.5
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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October 2016
Ikbol from GTECH Information Technology
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Great all in one solution
I have been using KPI for Project management and HR reasons for over a year and couldn't be happier with my choice. Support is always there to help you and their onboarding process is on another level. The data entry team at KPI.Com also helped extract data from Tally and enter into KPI seamlessly.
Pros
Performance, speed, onboarding, data integration, data entry, all-in-oneness
October 2015
Aziza
Industry: Computer Software
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
October 2015
Good ERP Solution for small and midsize companies
There a lot of features that may not be visible at first. Many features are useful and everything is integrated. I have used its calendar, customer service and marketing apps. Invoicing is just great. They can customize your templates according to your wishes.
Pros
affordable, support is great
Cons
It would be better to make it more user friendly. There are a lot of features that confuse customers.
October 2016
Craig from Floorworld LLC
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 6 months
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2016
Happy Customer!
Over all i am happy with the software and feel that it is adding to the growth of our business. We do not use the software for any sales process, invoicing or accounts so can not comment on that.
Pros
We use KPI.com for the use of HR including integrated finger print time attendance, payroll, holidays, recruitment tracking, appraisals and much more. A very good function within KPI is recording minutes of meeting which allow each employee to enter and allocate tasks from a minutes of meeting and track the progress of each given task. We also track the quantities of flooring installed by our installation team through an import of information from our ERP system. Within this we can again allocate jobs with quantities to teams and individuals and report on a daily, weekly and monthly basis as to what they have done.
Cons
There have been times where the information added by an employee has been lost due to the web browser not saving the information. This has happened many times for the minutes of meeting. This has resulted in loss of time to type the information again and a delay in the minutes being sent out to the staff.
November 2016
Williard from Profile Middle East WLL
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: Less than 6 months
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
November 2016
Williard from Profile Middle East WLL - Abu Dhabi
Over all it is a value for money for a company-wide ERP system.
Pros
- Online support is always available. - Features - Affordability
Cons
- If online support cannot resolve the issue, they ask you to email your concern. Which is a redundant process - they should just open a ticket and try to update us with the issue. - Report generation can be a little bit tricky and inconsistent, but can be resolved. - Turn around time to resolve an issue involves a very long wait. - initial responses to an open issue - might take time as well. - Most of the improvement can only be taken effect after their "live update". This live update happens once a month. Generally, you have to wait one month before you can see a result on an open issue.
August 2020
Stacey from Self Employed
Company Size: 1 employee
Industry: Design
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
August 2020
Great for recording your time
Overall I had a positive experience with KPI. I would continue to use it for timesheets.
Pros
I really liked the easy and organization of filling out your timesheet with KPI.
Cons
I found the navigation very confusing. I always struggled to figure out where I could find my vacation days in the system.
October 2015
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
October 2015
Great App for Our Every Day Needs
We are a tech company working on a field of Information Technology/Auditing. We use kpi.com for sales, project management and accounting. The software is really easy to use and flexible.
Pros
Good reporting capabilities, lots of features, ease of use
Cons
Pricing could be optimized better, as we don't use all features provided
November 2016
Simon from Advanced Plasma Solutions
Company Size: 11-50 employees
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
Excellent service
KPI is a well rounded tool with lot's of functionality as an overall ERP for small business.
Pros
Superb customer service and response time All around good ERP well integrated and customizable
Cons
Minor con, would be nice to have additional integration within gmail widget and its control of records in KPI
October 2016
Jonathan from Guimond Lavallée inc.
Company Size: 11-50 employees
Industry: Management Consulting
Time Used: Less than 6 months
Ease-of-use
2.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2016
Good price for a complete ERP solution
We are using KPI because it offers all the features of a complete ERP at a reasonable price. Unfortunately, the low price seems to come with a lower reliability and ease of use (especially for reports generation). It would be great if the system would be more customized for professional services, where employees work on a lot of small projects.
Pros
Low price, features, technical service
Cons
Reliability, long loading time when using it, reports generation
September 2016
Faxriddin from DataSite Technology
Company Size: 1 employee
Industry: Computer Networking
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
March 2011
Michael from Westmindeas
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
March 2011
One stop shop for businesses
i highly recommend it for small and mid size businesses as well as new startups.
Pros
CHEAPEST IN THE MARKET :) Very feature rich, all in one (accounting, PM, CRM, reporting, etc.) they have a dedicated support. easily reachable. affordable customization costs (because they outsource :))
Cons
new in the market, not mature yet. https is available on request (for free) not by default.
October 2016
Alex from Smart Cloud Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2016
All in one
There are many features in this software, users enjoy with many features in one solution. Affordable prices, maturing
September 2016
Артём from DataSite Technology
Company Size: 1 employee
Industry: Computer Networking
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
November 2016
Rob from JDriven
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2016
Good functionality for mid-sized consultancy company
We use KPI for 3 of our companies. Mainly for time-mgt, invoicing and expenses mgt.
Pros
Ease of use Fair price
Cons
The fact that the invoice template can be altered but only thru help of the support group
September 2016
Javlon from DataSite Technology
Company Size: 1 employee
Industry: Computer Networking
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2016
May 2011
Frank
Time Used: Free Trial
Review Source: GetApp
May 2011
Benefits of workforcetrack
The whole ERP package of workforcetrack brought developments and provided us with competitive advantages over our competitors. The package includes different business tools that integrated every department of our company and automated our business operations. After the implementation we had high increases in net profit figures.
Pros
Project management, CRM, HRM tools assisted our managers in increasing our sales indices.
Cons
HRM tool lacks staff management functions.
March 2016
Katherine from Financial IT
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
March 2016
September 2016
Zebo from kpi.com - Simply Manage Your Business
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016