Awesome customer service that backs up a great product

Pros

Easy to setup as the Brushfire staff are always on hand to help Exactly what we need for our event planning

Cons

Any problems I have had with it, customer service have always found a good soloution.

Absolutely Incredible.

My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!

Pros

I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.

Cons

I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!

Love Brushfire

Being a school we host many events during the year like homecoming, parent events, club activities, fund raisers, conferences, training events etc. The Brushfire team has gone over and above to make their platform work for our many varying needs and events. They are professional, prompt, and their work product is excellent.

Pros

The flexibility of the program as we use it for more then I'm sure it was intended. We use it for all our events, product sells, sign ups etc.

Cons

We use the platform for more then it was intended so occasionally have to use things in a template that we do not like but nothing that can't be worked around.

We love Brushfire's customer service, and report features, interface isn't the easiest for customers

We used this for our women's conference in the Dolby for 3 yrs in a row and will be using it for our 4th year.

Pros

Customer Service, seat map ability, exporting reports is super easy, tracking promotional code usage

Cons

Using Promo codes isn't that easy and gets confused with access code for customers, which results in a lot of phone calls/ emails. Also it would be great if access code would take you right to which seats they actually open instead of still having to know the section and click on it after you've entered the access code.

Bridging the Gap Review

We really appreciate the customer service to answer our questions, offer tutorials, and assist with set up needs.

Pros

Brushfire is easy to use and looks clean and professional for the consumer. We like the opportunity to customize/make changes to our event registrations on our own, while also being able to request Brushfire's assistance. Being able to enable the customer to select their housing options for retreat events is beneficial to us. We also appreciate the ease of moving registrants in and out of lodging rooms through the back-end of Brushfire, as needed.

Cons

We like much about the Brushfire software.