Brushfire Software

Managing the details of the attendees has become way easier and labor saving

Pros

How quickly a registration page can be created

Cons

Nothing wrong. Everything was great. great product

Great! Good people, great product with even more potential.

Pros

It's affordable and has some great options for event posting. The interface to purchase tickets allows for a lot of customization!

Cons

Some of the interface elements could be improved, though. For example, a more robutst live editing feature would help to get events up much quicker without having to save and refresh tos ee changes.

The customer service is what sets BF a part from other software programs. Our organization had lots of questions during the set-up/registration process. Each one of our questions was answered in a timely fashion. The customer service is the number one reason we chose BF!

Pros

We have the ability to edit tickets, issue refunds and change information. The best advantage of the software is that attendants have the capability to resend misplaced tickets, change names and forward tickets as gifts.

Cons

When we used the service we did not have the ability to utilize the app for registration. Recently, BF change things! We can now utilize the app for registration.

Pros

the ability to add purchases to my Apple Wallet.

Cons

Some of the conferences I have attended we had issues getting all the info we needed.

Pros

such a great platform and easy to use. love this software I've booked many events using it from church conferences to seminars

Cons

when i have used it, as much as i love it, i haven't been able to re-direct to the "host" main website by clicking the logo. ex. registering for a conference and then wanting to go to the host organizations main website i have to open a new tab.

Pros

- Very customizable (for example: plug and play reports, multiple registration paths etc.)
- User friendly for customers
- Option to add customer call centre
- Fees are very reasonable - do not have to pay for free registrations

Cons

- Limited options for e-marketing
- App is not developed yet
- Does not have the ability to automate waitlists

This was a ticketing system that is easy to use and very cost-efficient. We can set up an event very quickly.

Pros

The customer service at Brushfire is top notch. They answer your questions very quickly! Great people to work with!

Cons

Finding where information is located can be confusing at times. You can find what you need, but you have to sometimes keep clicking items until you get there.

Flexible registrations and ease of reports. Ease of refunds.

Pros

Very versatile - ticket registrations, payments, easy to refund, downloads into excel. Love the ease of reporting & use.

Cons

Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

Streamlined registration process, easy access to information.

Pros

The program is easily adaptable and very user friendly, they really have thought of everything!
The support team were very accessible and prompt with replies.

Cons

Having to use a payment gateway, it is an added cost and another step in the reconciliation process.

Pros

Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

Pros

I love that the Customer Service is so fast to help! They are always willing to do whatever it takes to make our event page great!

Cons

The button for customers to print our their ticket could be a little bigger. I think that some people miss it.

It helps me with the different events I need registration. Both large and small.

Pros

They are so quick to do anything you need. They even help you understand the whole process and all they can do for you.

Cons

If I have to import the data to put into a document it is a little time consuming but that is very minor.

Pros

I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.

Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.

I cannot recommend them highly enough.

Cons

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Pros

I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Cons

The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

Speeds up check in process, makes data input more effective and streamlined

Pros

Scanning function for front end and sales
Flexibility to add questions and gather information desired.
Customer service is fast and very helpful

Cons

Limited integration into F1 and prior to updates caused issues on database end. Integrating payment function with registration is a struggle.

Efficient communication, reasonable prices and friendly service

Pros

It`s very clear and user-friendly, the communication with the support team is always efficient and fast; the correlation of value and costs are extraordinary, the only one in the market. there are no other equivalent in the market as far as we see

Cons

it`s difficult to name the features we don`t like; may be we would like to see some more features for bigger international events with various means of payment

Pros

It is very easy to program and easy for users that register with the program. I love all the features and ways you can customize your program.

Pros

The customer service and the price is the best! I am always able to speedy response with a clear answer!

Cons

I dont like that I had to sign up for a different payment gateway than we already had. I would rather just link my regular PayPal instead of having to use Stripe

Allowing us to have online registering.

Pros

What I like most that the checks came in once a month. It worked well for those that like online registering.

Cons

What I liked least about your product was that it charged a $5 transaction fee to every person and little ability to have people pay on site with cash. Not everyone can afford camps and your program made it that much harder for them

We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

Pros

The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

Cons

A small learning curve for new users, however, tech support is available and goes above and beyond.