About Cvent Event Management

Cvent Event Management is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent Event Management enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent Event Management has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can ...


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Supported Operating System(s):

Web browser (OS agnostic)

636 Reviews of Cvent Event Management

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(353)

353

4 stars

(226)

226

3 stars

(41)

41

2 stars

(8)

8

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 636 results

May 2018

Lori W. from Burroughs Wellcome Fund

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2018

Cvent gets the registration job done and is user friendly.

Pros

I like that I can send invites to all my attendees at once, but can divide them into different registration paths depending on what info needs to be provided to a particular group. I do have some challenges occasionally trying to figure out how to make something work while building a website, which is the reason for the 4 stars for the Ease of Use

Cons

Customer service. When I call the help line it sometimes takes several times to explain what issue I'm having because the rep doesn't seem to understand what I'm trying to do. I think that these are new representatives and aren't as experienced. Also when I use the chat box I'm not always sure someone is still there because of the delay in their responding to questions.

June 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2019

Great Tool for Event builders and planners!

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

Pros

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

Cons

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Reasons for Switching to Cvent Event Management

It was complex and not easy to be adopted by non-technical users.

December 2020

Julie from Eversana Engage

Company Size: 501-1,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Cvent Event Management Review

Pros

This software can be used for in person or virtual events. Has the ability to deploy simple, one day webinars or handle the logistics of more complicated, multi-day events. Customer service is outstanding and the ability to customize different user experiences is appreciated.

Cons

Sometimes this system is "too complicated" for simple events. Can be tedious and there is a lot of room for error because the system is so complicated and robust. Features often change so it's hard to keep up with changes and best practices.

January 2020

Beth from World Law Group

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

January 2020

Complicated System with Missing Functionality

Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Reasons for Choosing Cvent Event Management

Bizzabo noted it was not capable of both pushing and pulling information from our CMS.

November 2020

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

expensive, but premium

I have found registration and asset management to be so seamless and transformative that even the flaws mentioned above are manageable.

Pros

this is a premium event platform. It is expensive and there are tons of features. Customer service is unrivaled. We use this for invitee management, registration, and custom emailing. I find the integrations with other platforms to be robust and integrative.

Cons

integration is difficult when doing it backwards. That is to say that we use Salesforce to as a the primary record management system so getting data to flow between has been a challenge. the developers prefer you use Cvent first and flow back to Salesforce but we don't and despite their assurance that this would not be a problem, it has been ever since we began using this.