About Eventgrid

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules.

Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees.

Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authorize.Net or P...


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Supported Operating System(s):

Web browser (OS agnostic)

2,496 Reviews of Eventgrid

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,638)

1,638

4 stars

(732)

732

3 stars

(95)

95

2 stars

(15)

15

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2496 results

August 2019

Joe from Mercy Home for Boys & Girls

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2019

Fantastic way to setup a ticketed event FAST!

I have used Eventbrite to manage RSVPs for very small, free events up to multi-thousand dollar galas. It makes the processes of ticketing, collecting information, and checking in guests at an event incredibly easy.

Pros

Like the headline says, the best part of Eventbrite is that you can go from sign-in to selling tickets in minutes. The workflow is solid and easy to use for a simple event, but allows a ton of customization for advanced users.

Cons

As amazing as the feature set is, it takes quite a long time for pages to load on the backend and I hoping that gets improved at some point. The multi-user system also needs a bit more work--it looks like it hasn't been updated since I started using the software back in 2012.

Reasons for Choosing Eventgrid

Eventbrite was the only tool of the three that was entirely focused on event registration.

October 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Great option, depending on your needs!

I am very pleased with the services provided with Eventbrite. It streamlines and centralizes so many processes involved in planning a conference. It also helps us keep on track, advertise with social media, and track data on attendees. It's an incredible option worth considering, especially if you are hosting/leading a free event.

Pros

Eventbrite is an incredible platform for managing events and conferences. Here are a few reasons you'll enjoy it: - It's extremely user-friendly. Of course basic, background tech skills are helpful, but it's easy to get up and going and learn to navigate. - Similarly, the user interface is nicely designed. Nothing tricky or odd in my opinion - the webpage design just makes sense. - You can use it across multiple types of devices - not just limited to your laptop. - As long as your event is free, you can use Eventbrite for free - that's pretty incredible. - The web platform has always been quick and responsive with no glitches/errors. - It integrates seamlessly with many other platforms that you may be using when organizing an event (Sched, social media, etc.). This is great for promoting! - There are lots of customization features. I feel like I've only scratched the surface with all that's available. - Effortlessly creates scanning systems for participants. - Although not as powerful as the website, there is a mobile version that is growing with features. - I just love that Eventbrite streamlines so many things for me. Instead of having to jump between multiple tools/platforms for multiple purposes, Eventbrite centralizes a lot involved in our process.

Cons

I have very little to complain about with this platform, but I do think there is room for improvement with customer support. There response time was good, but could improve. It might be helpful to build out a better FAQ or help system in the website, since there isn't a lot of blogs or help available from other sources. Next, we offer a free event for educators, but I think the service charge would be expensive and cut into profits if our event was a paid conference.

Reasons for Choosing Eventgrid

Eventbrite was user-friendly, free to use for our event, and I was familiar with the platform from other conferences.

March 2020

Tricia from Change It Up Relationships

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

1.0

Functionality

5.0

March 2020

Blind Rejection

My account got shut down in the middle of a series of events that I had published FOR FREE - I wasn't charging to get people into my online events. Before I published any events, I carefully reviewed terms of service and nothing in my ads promoted anything that violated those terms of use. I wasn't promoting MLM, even though terms of use didn't identify MLM as a violation. I always showed up and feedback from attendees was appreciative of the value I was offering. There wasn't even a sales pitch to buy something from me in the presentations. But my account tickled their unpublished portion of their terms of use. I complied with EVERYTHING in their written terms of use. But not one person will communicate with me WHY they shut down my account. Now anyone using my ISP also gets shut down without explanation. UGLY corporate behavior.

Pros

Easy to allow team members to promote the event and get credit for their work. Reach of audience.

Cons

CUSTOMER SERVICE - worst in the business. They do not communicate. Period.

Reasons for Choosing Eventgrid

Reach of audience. But I have now found other resources that are much better in their customer support (meaning they actually communicate rather than email their pre-programmed responses).

June 2019

Mary Lee from Literature's Living Room (www.literatureslivingroom.com)

Verified Reviewer

Company Size: 2-10 employees

Industry: Writing and Editing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2019

I would not recommend Eventbrite

My experience of Eventbrite has been very poor. It adds a great deal of time and worry to my working day whenever I have to use Eventbrite and follow up on it. Whenever possible, I avoid Eventbrite, and I have found that with some events and venues, while Eventbrite claims there is no availability, if one is able to circumvent Eventbrite and book directly, there is availability, so Eventbrite often seems a useless, even frustrating and counterproductive, unnecessary 'middle man.' I have had so many variedly negative experiences with Eventbrite, that recently, I decided for events that only book through it, if the event can be missed, it is more productive to not attend the event than deal with Eventbrite.

Pros

While I do not actually like anything about this software itself, I do like that, although with considerable difficulty, it enables me to book online for events. I simply wish that events would use different software in order to achieve the same end result of allowing booking online.

Cons

I find this software unwelcoming and overly complicated to achieve a seemingly simplistic task. It is even difficult to sign in, and I am rarely sure, even after receiving a confirmation e-mail if I have booked correctly. As a result, I regularly waste time calling the event venue the next day, if a number is provided, to check that all details have been accurately received, and often (not always, but more frequently than I regard as reasonable), despite having received a confirmation e-mail, had I not checked with the venue, I was not booked into the event, which for events with limited space is, of course, potentially especially problematic. As a culture writer, attending arts events is an important aspect of my job, and it is a great time waster and strain whenever an event is done entirely through Eventbrite, as I must check anything possible and still be nervous that I will have trouble attending a sometimes necessary event.

April 2020

anthony from Mobile DJ by DJ Tony Tone

Verified Reviewer

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Eventbrite helps let people know when my shows are

Eventbrite is very good and has helped me out a lot with keeping things organized

Pros

What I love about Eventbrite is the fact that it helps keep things in order in a certain way especially with shows/concerts and events that Im doing and helps me with letting everyone get tickets and keeps my financial side of things balanced so that I don't have to worry about so much and concentrate on my performance.

Cons

The thing that I don't like about this is the the fact that I can not make it that things are free for certain events that are free