ThunderTix Software


 

ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.

 

ThunderTix - Sell through Facebook
 
  • ThunderTix - Sell through Facebook
    Sell through Facebook
  • ThunderTix - Customer database
    Customer database
  • ThunderTix - Coupon creation
    Coupon creation
Supported Operating System(s):
Web browser (OS agnostic)

147 Reviews of ThunderTix

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Jim from Lorri Gill and the Notebenders
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best value around!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Thundertix has been very positive for our venue, our customers love the convenience and ease of use.
I recommend them constantly to others in our industry.

Pros

Thundertix is easy to use, with great support only a phone call away if you need it. The software is continually improved based on the needs of clients.

Cons

Nothing to dislike! We have had zero complaints from our customers.

Review Source: Capterra
 

Katie from Main Street Crossing
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best Bang for your Buck!

Ease-of-use

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Value for Money

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We are able to offer fair ticket mark-up costs to our customers compared to other ticketing platforms which charge way to much for their services.

Pros

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

Cons

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Review Source: Capterra
 

Kimberly from Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Not easy to navigate with a line waiting for you

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Easy to buy tickets but not easy to work the ticket counter for assigned seating shows.

Pros

Easy to buy tickets and have them resent to you.

Cons

It is difficult to navigate quickly when each walk-up transaction is different...some want to know there seats/print tickets, others want to buy, others are buying for a different show. You have to go back so many screens to start all over. I wish there was more drop-down menu functions to navigate in less clicks. I wish you could see a seating chart at any point in time via pop-up vs having to leave your transaction when customer asks a seating question.

Review Source: Capterra
 


July 2018

July 2018

Universal and all-in-one-place

Ease-of-use

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Pros

My girlfriend and I go out frequently as we are located in an urban city and so using ThunderTix makes dealing with the whole ticket-ordeal so much easier than it needs to be. Everything is centrally located making it fast and easy.

Cons

Some of the features are a bit useless (TO US) and so it'd be nice to have a dynamic pricing plan; we don't use the gift card selling feature nor the event/reports feature.

Review Source: Capterra
 

Stephanie from North trxas Performing Arts
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Happy User!

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Pros

As a ticket coordinator for a show, I found the software very easy to use. I could run reports with ease and checking on patrons was a snap.

Cons

I did find it difficult to purchase tickets on different nights to be tricky.

Review Source: Capterra
 

Chris from St Pete Opera
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

In comparison to other systems

Ease-of-use

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Pros

Ease of use for someone new to the system. Intuitive

Cons

Unable to use packages and the shopping cart feature. With multiple packages, we have to run multiple charges for a customer, can raise concern.

Review Source: Capterra
 

Kathie from Oldham County Schools Arts Center
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Thundertix Review

Ease-of-use

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For years we had general seating and people waiting in line to enter the theatre. Patrons would begin saving rows of seats causing much ill will and frustration. The reporting of ticket sales took much longer to calculate as well.

Pros

I love the fact that we were able to upload the image of our theatre and numbered seats for our patrons to choose seats. I love that we can include product sales like show posters or tshirts with the ticket purchase. It is very intuitive software. The reporting is AMAZING and we are able to get an accurate record of transactions immediately following the close of a production.

Cons

Nothing I can think of. It has been a great fit for us.

Review Source: Capterra
 

Candice from Hot Springs Advertising LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Meets Our Needs Perfectly

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We've had an overall great experience with ThunderTix!

Pros

It easily incorporates into our website. Love how it tracks customers and number of tickets sold. Very useful!

Cons

It doesn't not provide a printable calendar with our number of tickets remaining listed.

Review Source: Capterra
 


June 2018

June 2018

Fine but not the best option out there

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I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Review Source: Capterra
 

Patrick from Blau & Associates

June 2018

June 2018

Thunder Tickets serves our needs extremely well and I would recommend their service.

Ease-of-use

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Pros

Ease of use and fast customer service and support. What else could you ask for? Any issues are addressed very quickly.

Cons

I really do not have any issues with Thunder Tickets. Any issues that arose under my tenure have been addressed quickly.

Review Source: Capterra
 

jennifer from NTPA

June 2018

June 2018

Easy to use and convenient.

Ease-of-use

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Pros

As a volunteer at our local children's theatre, I was able to learn and us ThunderTix with ease. I could navigate between shows very easily. Changing seats or times was also very easy. I had one "lesson" and then with a little practice I was able to use ThunderTix like a pro. Teaching others was very easy as well.

Cons

Entering the credit cards was my biggest challenge. I think this was on our end of the card reader and not a part of ThunderTix. It was more of a hassle than an actual con.

Review Source: Capterra
 

Arliz from WMI PTA

June 2018

June 2018

It was a little hard to navigate through.

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Pros

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

Cons

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Review Source: Capterra
 

Jorge from The Kimberly Hotel

April 2018

April 2018

Very easy to use, with most features clearly designed to be quickly understood or even deducted.

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Pros

Functionality allows for quick reference of all transactions; the platform never seems to experience any technical difficulties; Support Team actively listens to and quickly implements suggestions for improvement; clients immediately receive their Tickets and Confirmations.

Cons

If anything, the lack of navigation from one feature to another without having to leave one area altogether.

Review Source: Capterra
 

Rabecka from Ridgewood Spartan boosters
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

This program was so easy for multiple people to log in and be able to check ticket sales.

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The benefit that we really utilized was keeping track of how many seats we sold so that we would not over sell our event. And also keep track of the revenue we were taking in to make sure the event was going to be prosperous for our non for profit organization. I also like that the fee was not so much that people felt are Booster program wasn't benefiting for the full amount of the ticket.

Pros

That multiple people could login.. and we could actually print reports instead of downloading them. It was easy to review and I liked how the program was Lifetime and updated often. We had a specific limit of seats we could sell and so we were checking it frequently to make sure we did not over sell our event.

Cons

You really had to search around to get reports to print easily. I wish we could have refined exactly what we were looking for and just print that report

Review Source: Capterra
 

David from Iowa City Community Theatre
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

This software has made life much simpler for me as Treasurer of a community theater.

Ease-of-use

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Pros

I really appreciate how flexible this software is. Since we are a black box theater space, our seating number can vary from show to show. It is simple to change the number of seats available. I also appreciate the ease of creating cast and crew comp ticket codes.

Cons

Some of the reporting does not seem terribly intuitive to me, so I often end up running reports that I don't really need.

Review Source: Capterra
 

Leslie from OCS Arts Center

April 2018

April 2018

Overall, the ticket purchase process is user-friendly. Setting up an event was easy to figure out.

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Our costumers are happy to reserve their own seats.

Pros

What we liked most about the software was to be able to modify some of the features such as the fee, comp codes, reserved seating and block seating. It is easy to set up as event and make corrections.

Research features such as Orders, Customers and Guest List in alphabetical order helped a lot when we are selling box office tickets and guests have inquiries about their ticket or modes of payment.

Cons

There are three things that we would suggest:
Ticket Sales Exchange - If the customer requests to change tickets to another day, and split the reservation to different sections, we had to do multiple transactions. If the exchange was on 3 sections of the auditorium, we have to work on 3 separate transaction. May be best to process an exchange at one time - click on exchange, choose multiple sections all at one time.

Sections - You can only click on one section to view what has been sold. It takes time to check each section, view, then . Being able to view all the sections at one time and see what is available or not makes the purchase more efficient.

Sales & Settlement Report - We found it confusing. The "Payment Breakdown" section had some errors. For example, the credit card AMEX shows an amount when AMEX has blocked by our gateway.

Review Source: Capterra
 

Paras from ISHA foundation

April 2018

April 2018

It is a very easy software to use for managing a larger events ticket sales. Customer support great

Ease-of-use

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Pros

Ease of use and ability to customize based on our needs. Very good customer service. Easy to setup various accounts for multiple users at a time. Ability to access it on cell phone and Web anywhere

Cons

Summary report features can be improved. Mobile app needs to be more quick and efficient with more privileges for users

Review Source: Capterra
 

LaToya from Channeling Tequila Blog

April 2018

April 2018

I LOVE LOVE LOVE LOVE ThunderTix! I researched many other ticket venues and none met what I needed!

Ease-of-use

Functionality

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Pros

The thing I like the most about this software is I can pull a report any time in order to see how sells are going. In addition, I was able to customize it to my event!! It's definitely economical for a first time event planner!! I can NOT be more happy and will FOREVER use ThunderTix with any future events as well as recommend it!

Cons

I have No Cons as it pertains to this software. Everything has worked in my favor for a first time user!

Review Source: Capterra
 

Christine from Grand Oaks Operating

April 2018

April 2018

My company has been using this software for over a year and we like it very much!

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Pros

It is extremely user-friendly and has great features to make the experience of ticket-selling easy for the seller and professional for the buyer.

Cons

My only complaint would be the kick-out time for buying. It would be great if we could choose the time limit ourselves. Also, the scroll bar for the event listing page needs to be bigger and more prominent.

Review Source: Capterra
 

David from Digital Hero Games

April 2018

April 2018

Best option for small events I found

Ease-of-use

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Value for Money

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Cost

Pros

The price and ease of use makes it a good fit for small events like ours. I am using it for my third year.

Cons

Tracking cash sales seems more difficult than it should be. I could not find a way to add in cash sales without having the ticket fee apply. I ended up writing those down on paper and it is not ideal.

Review Source: Capterra
 
 
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