BookedIN Appointment Scheduling Software

Pros

This is a good product, it saves a lot of time because clients can book online instead of wasting time on phone calls / emails.

Cons

There's nothing I don't like so far. It's easy to use and gets the job done. Great product.

Pros

When it comes to management of online bookings, BookedIN is the right tool. You can easily track the bookings and send notifications

Cons

There are occasional glitches but other than that, it is a tool that constantly evolves to become the ultimate app for scheduling.

It was efficient and i really liked it and would continue to use it if it was cost effective for me as a single chair salon

Pros

Ease of booking and adding clients/ services/ etc

Cons

The cost was a little high for me and I didn’t like that I couldn’t book multiple services for the same client at once

Pros

Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder). Love that I can pull up app from my computer or mobile devices.

Cons

I can't pull over clients who are already in my contacts. It would be so much easier if I could have access to my contacts when booking a new client who may already be in my phone contacts. Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.

Time and money saved

Pros

Straight forward to use with clients. No hassling on my rates, easy to accept deposits instantly and the funds go into paypal where I can save money easily.

Cons

As a group calendar its very hard for my clientele to specifically find my days available vs my associates.

Pros

While using bookedin there is an Ease of booking appointments on my computer, organization shop wide, user friendly , color coded, place for appointment notes.

Cons

when using booked in and booking on the cell phone, everywhere you touch tries to book an appointment, which makes it extremely frustrating to work easily.

Pros

I like the confirm appointment feature, and how you can customize your message. I also like how it keeps a data base of my clients.

Cons

The price is expensive, but I do like this program the best. Also the app sometimes doesn't work on my phone and freezes up.

Pros

Easy to use, I like the texting reminder feature the best. I also like the auto search as I begin punching someone's number in. The public / private services are also a plus as what gets seen by public is different than my needs

Cons

I would like to do a blast text for updates to my customers. Maybe even generate a list or who was seen and when? No on a single customer but multiple so I can do recalls

This program has saved me lots of time between having to book all my clients in. It had also helped me to be better planned for the month

Pros

The convenience for my clients to be able to just go on and see what times I have left saves us both time

Cons

That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.

Freeing up my time so that I might better serve Patients / Practice Members!

Pros

Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!

Cons

There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!

The ability to keep track of all my stylists and my schedules on the go, as well as allow clients to schedule online which they love.

Pros

I can take calls at home and schedule any time from my phone. I can see what my stylists are doing any time, which I love.

Cons

I wish it saved client info from the client side so I wouldn't get so many duplicate entries from clients who may not type their name in the same each time. Also, when they are booking multiple appointments, they have to type their info in each time. I wish it were easier to combine duplicate entries as well.

Convenience

Pros

Clients can see when you're available and when you're not available. Can also set it up for customers or clients to pay ahead of time.

Cons

For the days not available wished that it was possible to just leave a note for public viewing without having to put in a time slot or availability times.

Pros

Ease of adding patient information, allows me to make changes to names etc. Patients love the system.

Cons

but do not like how u changed the time slots. Until I realized I needed to make sure all appointments said PM patients are getting emails in the middle of the night .. Not happy

Pros

The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on. I love the side bar that keeps you updated on the upcoming appointments for the day. It is easy to confirm appointments also.

Cons

The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot.
Finding a way to make it possible would be a big improvement

Pros

The ease of use. We work other jobs, aside from our business & this is a very efficient way to book all of our appointments & keep our schedule organized. Our clients tell us that prefer the book now system over making traditional phone calls to schedule appointments.

Cons

The only suggestion I'd recommend is being able to attach a photo to a clients file would be very helpful to the tattoo industry.

Pros

Our favorite feature is probably the email confirmations and text reminders. Our clients love the text reminders as well!

Cons

It would be nice if you could separate the activity according to each employee. Also, a feature that would show special notes about each client would be nice (without having to manually search the client individually)

Online booking

Pros

I love the easy to use app.
The services are easy to add and customize. My clients like the reminder text and emails. Also the same day text and reminders. It's easy to find the type of service your looking for and the drop down buttons help search items faster

Cons

The payments system is terrible. I don't use PayPal. So I have to use square to take make payments. So I have to book appointments on on system and use another system on another. I wish my clients could book multiple appointments at one time. And I wish they could get he app too so they can book appointments on there instead of having to go online. It's frustrating to have repeatedly send them the link.

Quick and easy online scheduling. Ease of use for myself.

Pros

The ease of use for myself and especially my clients is great. I am told consistently how easy it was for a client to book their own appointment. This comes in handy for my senior clients who aren't always tech savvy

Cons

It doesn't have the ability to sell products or send out promotional emails, which would make it amazing. I also wish it had the option of sending out a one time client intake form in the beginning.

Pros

I love that it collects data, takes payment and Sends AUTO REMINDERS via text and email to my clients. So helpful!

Cons

I wish I could book more clients at 1 time... Would like to offer Classes through them and have everything automated like it is for a single client.

Pros

I like the ease of use. Clients are able to add and book their selves online with not a lot of direction.

Cons

Not being able to send payment requests on the app is frustrating. I am not always on my desktop. It would be nice to send payment requests via mobile phone.