BookSteam Software

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Pros

I am a photographer and this app makes booking so much easier. I have only tested this app out and have not fully implemented it yet. But I want to start using it so I don't have to stay stuck to my phone in fear that I might miss a booking call.

Cons

Most of my photography is for magazines so paying money for a booking app that will only be used wveyfew months do not work for me. This is best suited for wedding and portrait photographers.

Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

Pros

Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Cons

When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

Pros

The product had a great visual layout and was somewhat easy to navigate. Only using a trial version, I did not get the full experience.

Cons

I had a hard time understanding where to find certain aspects and items on the application. Again, the trial version may be limiting access.

Pros

I really like how simple and easy it is for someone to learn and use the software. I also found the customer support very helpful.

Cons

I honestly have nothing but good things to say about this software. I have had nothing but good experiences while using this software.

Pros

Good range of features and the ability to issue class packages for classes is great. The front end is responsive and simple yet good design.

Cons

Unable to customsise email templates. I switched to booksteam from acuity because I wanted my clients to be able to book recurring appointments but most of my clients have complained that their recurring appointments don't usually work.

Cons

I don't like how I have to do most of the setup from a computer. I'm on my laptop various times throughout the day, but I like having everything accessible in the palm of my hand.

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Clients can schedule online with ease.

Pros

I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons

Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

Pros

It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

Cons

When I cancel an appointment I would love to give my clients the option to reschedule at this time.

I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Pros

Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros

Ease of use

Cons

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Every time I've reached out with questions, customer service has responded promptly and with easy instructions. They listen to clients and add functionality based on feedback.

As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

I was looking all over for an online booking system that was easy to use, simple in its appearance and had the ability to accept credit card information for no-show clients. Booksteam has been exactly what I needed! Thank you!

Pros

Simplicity.

Cons

Have had only minor issues with communications between clients and myself but they were resolved.

I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.