BiznusSoft Field Service vs Freshdesk

BiznusSoft Field Service has 16 reviews and a rating of 4.59 / 5 vs Freshdesk which has 2228 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

BiznusSoft Field Service

Freshdesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.59 / 5 (16)

4.50 / 5 (2,228)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

August 23, 2018

February 26, 2021

Pros/Cons

Pros
Dispatch console has tremendously improved our field technician management and work order assignments.
What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Cons
The reports are one of the most useful aspects but creating custom reports takes a bit of getting used to
There are very few things I dislike. They are Minuscule compared to the things we like about this software

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Pros
This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.
very easy to use. Support was very responsive to questions.

Cons
The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible
I think the price is right but it is a little too high if you add some features.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

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9 Recommendations

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Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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