BiznusSoft Field Service vs mHelpDesk

BiznusSoft Field Service has 16 reviews and a rating of 4.59 / 5 vs mHelpDesk which has 794 reviews and a rating of 4.31 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

BiznusSoft Field Service

mHelpDesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.59 / 5 (16)

4.31 / 5 (794)

Ease-of-Use

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

August 23, 2018

February 18, 2021

Pros/Cons

Pros
Dispatch console has tremendously improved our field technician management and work order assignments.
What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Cons
The reports are one of the most useful aspects but creating custom reports takes a bit of getting used to
There are very few things I dislike. They are Minuscule compared to the things we like about this software

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Pros
Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.
Excellent customer service. It's also cool that I can customize my charges.

Cons
It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.
There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

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Pricing

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

9 Recommendations

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Downloads and related articles

Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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