Freshdesk vs ServiceBench

Freshdesk has 2228 reviews and a rating of 4.50 / 5 vs ServiceBench which has 33 reviews and a rating of 3.79 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (2,228)

3.79 / 5 (33)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

3.5 / 5

Last Review Written

February 26, 2021

December 14, 2020

Pros/Cons

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • very easy to use. Support was very responsive to questions.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • I think the price is right but it is a little too high if you add some features.

  • Pros

  • I find it is very easy to navigate and keeps the calls I have organized very well. My customers are very happy with their precise paperwork.

  • Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

  • Cons

  • Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system

  • Sometimes when we write notes in the customers work order, they do not get read and received. Bt mostly good.

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Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

  • Pricing models & ranges

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux