Housecall Pro Software


 

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as cleaning, plumbing, electrical, HVAC and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

Housecall Pro - Online booking
 
  • Housecall Pro - Online booking
    Online booking
  • Housecall Pro - GPS tracking
    GPS tracking
  • Housecall Pro - Reporting
    Reporting
  • Housecall Pro - Invoicing and payment processing
    Invoicing and payment processing
  • Housecall Pro - Postcard and email marketing
    Postcard and email marketing
  • Housecall Pro - Schedule and dispatch
    Schedule and dispatch
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

1,105 Reviews of Housecall Pro

 

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Software Advice Reviews (153)
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Showing 1-20 of 153

Alberto from Paradigm Mechanical Corp.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

So Much money, so little features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Tracks location of technicians well enough
Keeps notes and jobs all together so things dont get lost

Cons

almost no customization, everything will look exactly the same to anyone using this system. You cannot properly import your own sheets or invoices, very limited.

Review Source
 
 

Joel from Quick Fix Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Send customers alerts and invoice is fantastic. Makes scheduling easy and am able to stay on top of things.

Cons

Price of it is a little too high but works well. I am a lone tech and things can get very expensive.

Review Source
 
 

Emmanuel from CREDCENT
Specialty: Energy and Utilities
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

i must say this is the best software of its kind, it can manage customer database, assign and dispatch employees to jobs amongst other wonderful functions

Cons

I really dont have any negative 'thing' about this software, it dose the job for me, however, support could serve customers better.

Review Source
 
 

Jose from Ciexpro
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

most programs into one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Mainly attractive was the ease of use and the versatility of the software. Even the ability to program is a great advantage. all this is gratifying because each member knows exactly what their occupation is

Cons

I have to admit that I find limited the personalization and the invoices, you can only find culminated works, there is no order option for each client and I have to go looking for each job

Review Source
 
 

Sara from Afford A/C Systems
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Housecall Pro really helped organize the information needed to grow my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good software for a small/growing company.

Pros

Customer service representatives are always available to help in chat. Super easy to use. Able to upload helpful documents/notes/photos to every job. I can see where my techs are at every point of the day and what the duration of each job is. The reporting feature is great and I can customize it using the tag system to get whatever information I need.

Cons

I cannot change the name of the photos I upload so I have to put them in a certain order to figure out which one is which, and it is inefficient.

Review Source
 
 

Amel from Casapiaui
Specialty: Healthcare Services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Manage your business on the go.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I highly recommend this software for everyone, if you need a job to be done or if you're offering services. Everything is done online and is very secure.

Pros

Housecall pro is a great product, not only as a business but also as a consumer. You can manadge your business and team from anywhere with your smartphone. It's super easy to communicate with clients and staff and it has crm tools integrated in the software that easier controlling the agenda, reminding clients of your services and keeping track of your progress.

Cons

Transitioning from a traditional business setup, with lots of paper and I formation placed in various forms to this cloud based software takes time and patience. But it's definitely worth it.

Review Source
 
 

Melissa from Air Net, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Very Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything we needed found all in one place. Going paperless was #1 and Housecall Pro made it happen!

Cons

We as a small business have yet to find anything negative to say about Housecall Pro maybe in the future there may be a snag but until then!

Review Source
 
 

Ben from Prime Electric
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Amazing Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great software and even BETTER customer support. These guys rock and its clearly shows that they care about their customers.

Pros

Ease of use, saves HOURS on data entry, everything in one place - scheduling, payments, invoicing, client interaction, etc.

Cons

Missing some features such as payment terms, custom forms, custom fields, etc. Other than that, everything is good!

Review Source
 
 

David from Action Air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

How HCP works with Quickbooks On-Line

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Activities entered into Housecall Pro as an invoice are synced over to QBO very seamlessly. Like the dashboard that shows open and outstanding invoices, job status and time tracking.

Cons

Adjustments are needed at times, but it's pretty simple to make QBO correct, which is where most of the reporting is done. Would like to see the time tracking work more like a time sheet you could use at the end of the week for payroll.

Review Source
 
 

Ben from Thriveworks
Specialty: Landscaping
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Wonderful program, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

keeps me going from job to job with ease- not a whole lot of extra thinking required. I just make sure to keep all my jobs updated and the app does the rest. Makes getting payments easy.

Cons

getting started with the system if you're coming from paper invoicing and such can be an absolute pain, but it's worth it. Just takes a while

Review Source
 
 

Jacquelyn from Alfano Mechanical
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this program and would definitely recommend this to any business.

Pros

So simple, clean, and easy to use while still a very powerful software. As a young business manager with a new company, this program allowed me to prove myself with its implementation. Allows for total insight into abstract details of the business with the dynamic dashboard. Complete ease of use, helps me in processing payroll with the clock in/clock out time tracking feature. Customer service chat almost always responds in less than 5 minutes - takes some getting used to for chatting in instead of calling, but honestly, chatting is so much better. Quick responses, no annoying hold music, can do other things while you wait for their response.

Cons

Nothing as of yet. I just finished configuring everything and getting all of our information off of the old program and on to this one, so I will update if/when I have any cons.

Review Source
 
 

Christopher from NOW Service Pros
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

housecall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

over all great software great customer support

Pros

easy to use
great value
has changed the way we schedule service really works great
the gps section works great

Cons

sometimes its hard to get the pictures to load into the software but is getting better
the credit card processing part of the app is horrible recommend using own credit card processing company

Review Source
 
 

Jay from Tv guy Jay
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend it all the time. It's changed my business. Constant customer communication. Instant verification. Easy to dispatch jobs. Great product.

Pros

Easy for installers. Verification of appointment with customer in advance. Automatically done well

Cons

The permissions could be separated better. I would rather installers not be able to change appointments bit this permissions is linked to another which is needed.

Review Source
 
 

Mario from Solution Painting Inc
Specialty: Property Maintenance
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Is a good tool for a small business

Pros

The software is Time saver, a great multi tasking tool, creates any report, easy to learn, great lead tracking system.

Cons

Email automation option can only be schedule after the job is accepted the option cannot be used before acceptance of the job therefore there is not good for us that we do a lot of follow up of the estimate, no option to search by estimate or job number directly we have to search for the customer in order to have access to the estimate of jobs

Review Source
 
 

Malka from Complete Neuropsychology PC
Specialty: Healthcare Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Housecall Pro makes it super easy to merge your clients into their software. The map feature makes routing easy and the address suggestions enables you to quickly add new clients. Tags enable you to organize your clients effectively.

Cons

The only thing I don’t love about this software is that you are unable to create a pool of clients.

Review Source
 
 

Leah from AirAce Heating and Cooling Company
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

HouseCall Pro Makes Organization Easy So We Can Focus on Growth And Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support and continued integrations from the team at HouseCall Pro have been exceptional!

Pros

It's simple to use yet powerful. Our customers love the notifications they receive letting them know we are on the way. We love the ability to set tags and see job and payment status. The chat support from HouseCall Pro has been wonderful. And, their team is always responsive and creative in helping us come up with solutions to our specific business needs.

Cons

We have an extensive inventory list. This took us a while to set up. However, we knew this before making our decision to transition to HouseCall Pro. In the end we're getting a custom catalog. So, it's been well worth the effort.

Review Source
 
 

Angel from Chavez Contractor Services LLC
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and great automated communication with clients

Cons

A bit pricey, but is worth it
It does sync with QBO but does not transfer everything and bit buggy sometimes it has been my experience

Review Source
 
 

Shari from Marvin Design Gallery by Evanston Lumber
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Works well for our company, keeps our department up to date.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our previous system was outdated and offered no customization or detailed history so this makes a big difference. This hit all of our major needs as well as many of our wants. It's simple enough that someone without a lot of tech/app experience can jump right into using it. Their are useful video tutorials if they want more assistance.

Pros

Being able to see customer history is a big thing for us - I can go to the customer and see all of the times we've been out. Seeing real time updates is a huge plus - I can see photos from the job site and notes immediately after our tech submits them in the field which means we can start ordering parts or anything else we need to do right away. Scheduling is easy and our techs get updates on their phone with all of the info they need right away. I like customizing employees photos and colors so visually the schedule is easy to tell who is scheduled before even clicking to get detail. The start and finish button are fantastic. One of the most useful features beyond basic scheduling is job tags and the ability to run reports. I can export our appointment data and sort it so we can really see where our time is being spend and how. Customer support/chat is really helpful.

Cons

There are a few features and functions that we would like that are not currently offered - fortunately they welcome feedback and do take our requests as considerations for future updates

Review Source
 
 

Andrey from Appliance repair service
Specialty: Home Appliances / Electronics
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great app for maximizing efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very good software

Pros

Easy to use, has customer history for previous jobs, google maps easily accessible for navigation, scheduling and payment options are very smooth except 3% credit charge.

Cons

Address from app sometimes comes up as a different house number on google, no debit card payment option and 3% fee deduction from credit transactions.

Review Source
 
 

Jennifer from FJR Plumbing, Heating & A/C
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

replaced 2 software platforms for less than 1/4 the total cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ability of keeping the customer "in the loop". They know when their appointment is, they also get notification that our tech is on the way (along with his name). They get invoices digitally, and estimates get sent digitally, giving them the ability to accept or decline the estimate right there online.

Cons

I wish that the conversations in the app between the customer and the technician would be made a part of the customer file and accessible through back-office end.

Review Source
 
 
 
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Showing 1-20 of 952

Andrew from Green Attics
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Housecall Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Incredibly streamlined, clean and very user friendly in the office and in the field. It solves problems that we've experienced with other service software, and the integration options are fantastic.

Cons

There are some issues with my particular industry as far as separating and segmenting jobs and bids and partial jobs and tracking and differentiating sales numbers from install crew and sales team, however the staff at Housecall Pro has been incredibly helpful with offering solutions and discussing putting some unique options in place to make the software even easier to use.

Review Source: Capterra
 

Angelo from LaPonza Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

LAPONZA PLUMBING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I’ve been using it for over a year and I wish I bought it sooner.

Pros

The software is very user friendly and I love the fact that I can use everything on my phone and tablet as well.

Cons

The only thing I could say negative about using HCP is when I’m on my tablet it needs to be in a upright position as apposed to a horizontal position, the software won’t rotate (maybe there’s a setting?) but it’s definitely not a deal breaker.

Review Source: Capterra
 

Danny from Newt’s Pest Control
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

HCP Number 1 App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They are a great company to do business with. I’ve always been treated courteous and they are always there to help you.

Pros

HCP took my business to the Next level.Its very easy to use
It’s perfect for the service industry.

Cons

There’s nothing I don’t like about this app.

Review Source: Capterra
 

Todd from Sugar Creek Packing Co.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Housecall Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software has made my business scheduling , payment areas very easy to manage.

Pros

easy to use. good function from mobile app.

Cons

No offline app usage. No way to mark invoice sent if printed and mailed

Review Source: Capterra
 

Dan from Lucky Sully Chimney Sweep
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I like the Housecall Pro app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been with them 2 years and don’t see a reason to not stay with them.

Pros

It makes scheduling work easy, easy for employees to use, easy way to keep track of customers and repeat business, and so far the pay online cost of running a credit card is staying competitive.

Cons

Format keeps changing with new updates. Have to relearn the format. Also, I really don’t like that reminders etc do not come from our phone number. But come from one of their numbers. So customers sometimes have a hard time reaching us if they don’t think to call OUR number.

Review Source: Capterra
 

Eddy from Ideal comfort
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Nice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing

Pros

No big investment it’s really easy and very good app

Cons

There could be better customer management options

Review Source: Capterra
 

Derek from Fast & Easy Moves
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Derek

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great

Pros

Fast and friendly. Simple and easy to use

Cons

Fast but needs better gps tracking and better categories

Review Source: Capterra
 

Aaron from Scan This House
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

It works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that I can manage my business in one place. The stats / reports very helpful also.

Pros

All good so far. I'm not setup to use all the features, but what I use works well. Seems like they already have everything a contractor needs figured out.

Cons

Updating.....could be my connection? Some times things don't seem to update immediately.
Example: If I update a customers information, then go back to a job or invoice, the information does not go right over. Sometimes I'm updating right in front of the customer and have to follow up later. Again it could be a network issue?

Review Source: Capterra
 

Jason from Service Detectives
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Incredible software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a growing service company, HCP has helped us transform our business. Customers love the communication aspects and how easy it is.

Cons

It’s a growing company and there’s always something that may come up as a challenge. However, HCP’s customer service is the best and HCP is always working to improve and add new features.

Review Source: Capterra
 


October 2018

October 2018

Small Business Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everybody is super helpful and nice to run you through the program.

Pros

Helps you to run the business, schedule, dispatch, employees, estimates, invoices and more!

Cons

Like any other software it takes a bit of your time but once explore and get it is fantastic

Review Source: Capterra
 

Patrick from Happy Day Carpet Care, Inc. also DBA FLOOD DOCTORS
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Housecall Pro has been a big help to my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have a much greater level of organization with Housecall Pro. I like how it keeps track of customer information, invoices and who owes us money. Also, it gives my carpet cleaning and water damage restoration company a more professional image.

Another thing that I like is the ease in making estimates and then emailing them to prospective customers. If the estimate is approved, I can easily make the estimate into an invoice.

The development of Housecall Pro is ongoing and I like that it is getting better all the time.

Thank you to everyone at Housecall Pro.

Keep up the good work.

Cons

I wish that there were more features available with the basic plan.

VERY IMPORTANT: I wish that I could print batches of invoices within a date range, invoice number range or all invoices that pertain to a customer. At the moment, I spent too much time printing invoices individually for my accounting service. This process should be much more automated. Technology can do more in saving time.

Review Source: Capterra
 

Tammy from Fair Lighting & Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Learning but loving it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mostly good!

Pros

Mostly it is very easy to use! I do the accounting side of the business

Cons

The HCP often doesn’t jive with QB which makes my job of reconciling. It’s difficult to send out monthly mailings with programs not working together.

Review Source: Capterra
 

Ana Cristina from Elements Of Clean
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Experience with Housecall Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

overall great experience using this product. We would recommend Housecall Pro

Pros

Fairly easy to use. As we want to be as paperless as possible, this software gives us the flexibility to achieve our business goals .

Cons

There is a lag time between windows and it's been a learning curve on waiting for the software to move various applications.

Review Source: Capterra
 

Brian from BMS
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just would not want to run my business again without it.

Pros

I love the customer notifications , ease of credit card use like have your office with you wherever you are.

Cons

Not sure if this is my phone service or the HCP but when on phone with a call can't pull up HCP

Review Source: Capterra
 

catriena from A 100 guarantee heating and AC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Wow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been sold or using Housecall Pro for about two full weeks now and wow the simple ease of scheduling and contact with our customers is amazing I would definitely recommend this program to small and big businesses Alike

Cons

I Have not run into any problems as of yet

Review Source: Capterra
 

Eugene from JNR Global Logistics LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Compared to 2 years prior....amazing improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefit of being able to so many things from one browser window is great. I really appreciate your software and the fact that it allows me to have a few extra minutes, or sometimes even an extra hour or two during a busy workday, which enables me to get so much more accomplished.

Pros

Google calendar integration. Full functioning android platform (minus the ability to use the app in landscape mode???.....I seriously haven't tried it, but Brooks knows what I'm talking about), great expansion of multiple industry models, fantastic customer support, and you are very fortunate to have a FANTASTIC TEAM at Housecall Pro!

Cons

The google calendar integration could be more detailed and the titles don't work that well for my, particular industry, but it's definitely a good thing that your software does and has always has (as far as I'm aware) integrated with Google Calendar.

I REALLY want to see Housecall create and then REALLY develop an industry specific category within the software, which caters to Worldwide Inter-modal/Multi-modal shipping, freight, and global Relocation and Logistics. I'm offering my time and experience, free of charge, to assist in the development of this specific internal platform.

Review Source: Capterra
 

Dave from Above & Beyond Carpet Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Makes us look good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service support is very good with training someone new to the software. HCP has a lot of easy training videos.

Pros

The HCP software is great for our carpet, upholstery and rug cleaning business. It makes it easy to send estimates, schedule jobs and follow up with our clients. It raises the bar for customer service and communication. We love the way it syncs seamlessly with Quickbooks and saves us a ton of bookkkeeping time. Absolutely love this software and it’s improving all the time as the HCP team keeps listening to its clients and adds relevant feature and functionality improvements.

Cons

I only wish there was a better way to keep track of clients that are on a waiting list. We get booked up for 2-3 weeks and have a ton of people who go on a waiting list. I use another software program to do these client call back reminders or add jobs on the “wait list”.

Review Source: Capterra
 

Miranda from Steam Green Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use scheduling/dispatching

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Saves me time. Simplified accounting due to the integration with quick books online

Cons

I wish there was an app on the iPhone for easier calendar view whe dispatching in the field.

Review Source: Capterra
 

Duane from D. Martin Industries Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great beginning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have shortened our time from end of project to payment tremendously. We are able to interact with our clients with greater ease.

Pros

It integrates with quickbooks very easily. The time tracker feature is a homerun!

Cons

So far no complaints. The support has been great.

Review Source: Capterra
 

DESIREE from TRINITY HEATING & COOLING, INC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Professional Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

House Call Pro has been a definite benefit to our company. We have also saved a lot of money and trees by not having to purchase invoices and being able to send digital receipts.

Pros

It makes it so easy to keep track of jobs and have all customer info in one place. The techs appreciate all of the information at their fingertips. The customers appreciate the notifications of when techs are on their way or complete with their project. Payment is easy, right from the app on a secure site.

Cons

I don't really have anything negative to say about the software.

Review Source: Capterra
 
 
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