Jobber Software

4.56 / 5 (563) FrontRunners

Our advisors have recommended this product 106 times in the last 30 days

About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field ...


Read More

Supported Operating System(s):

Mac OS, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

563 Reviews of Jobber

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(377)

377

4 stars

(149)

149

3 stars

(18)

18

2 stars

(7)

7

1 stars

(12)

12

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 563 results

February 2019

Andy from Andy's Home & Lawn Service

Verified Reviewer

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Replied April 2019

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)

December 2020

Rich from SecureEye Homewatch Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2020

Jobber - MY Business OSS

My overall experience with Jobber has been quite positive as it helps me immensely run my business. It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.

Pros

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Cons

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Reasons for Choosing Jobber

Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.

Reasons for Switching to Jobber

QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.

Response from Jobber Software

Replied January 2021

Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!

June 2018

Mark from 770-Arborist

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

June 2018

if you expect to grow your company, don't go with the jobber, go with SingleOps.com

Pros

I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.

Cons

Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there. So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API. This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month. And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.

Response from Jobber Software

Replied June 2018

Hey Mark, we appreciate you sharing your feedback. Our goal is to help our customers be successful, and often success means growth, so we would appreciate the opportunity to hear more about your export needs and workflow so we can share that with our product team. We also might be able to offer some advice or workarounds, and further explain our API approach. Someone from our product team will be reaching out today, so please keep an eye out for an email from us. Many of our customers sustain an efficient workflow in Jobber as they grow their businesses, but we do know that every business has different needs and hopefully we can find a way to make your evolving workflow work with Jobber.

September 2020

Amanda from A&A Industrial Inc

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

September 2020

Bad update

Over all experience has been great till the jobber app on my crews tablet stopped working and they have been dragging there feet on how it can get fixed.

Pros

I love how easy it is to use for us. Easy to explain and show someone how to use it when that person isn’t tech savvy. Love how my clients can pay on it

Cons

Did an update and now my crew can’t us the app. They can’t even figure out why it isn’t working it has been working for the past 9 months perfectly fine and they did a big update and now it doesn’t work on a tablet.

Reasons for Choosing Jobber

We chose jobber cause it did everything we needed to run the company.

Response from Jobber Software

Replied January 2021

Hi Amanda, we're so glad to hear things with Jobber are going well! If you haven't been able to get the app issue resolved, our team is here to help. Please reach out to our Success Team and we'll get you back on track. Thanks for your review!

May 2020

Joel from Lawn Care

Company Size: 1 employee

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

Overall a great program

Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Pros

Great look and ease of use. Works on all devices.

Cons

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Reasons for Switching to Jobber

Managemart has to many bugs. Once they get them cleaned up I will go back as it is a great program before the bugs. My main program I use is Lawn Pro because it has the best options but I can not find a program that has everything I want and need so I have to use 2 programs.

Response from Jobber Software

Replied September 2020

Hi Joel, thank you for your review and this feedback. We'd like to make sure you're getting the most value of your plan so it's more than worth your monthly investment. Please reach out to our Success Team via phone (1-888-721-1115), chat, or email (support@getjobber.com), and we'll do our best to make sure you're getting the most value out of Jobber. We'd also like to collect some additional feedback around what could be more helpful for your business, and do our best to potentially offer some alternative workflows that work best for you and your team. Thank you again for your feedback!