Showing 1-20 of 99 products
Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop... Read more
Recent recommendations: 153 recommendations
ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking... Read more
Recent recommendations: 103 recommendations
ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn... Read more
Recent recommendations: 31 recommendations
ServSuite by ServicePro is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual... Read more
Recent recommendations: 29 recommendations
PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read more
Recent recommendations: 23 recommendations
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read more
Recent recommendations: 9 recommendations
Visual Planning is a hybrid resource management and scheduling platform that helps businesses to manage their assets and day-to-day operations. The solution can be deployed on-premise or hosted in the cloud. Visual Planning offers... Read more
Recent recommendations: 5 recommendations
Reveal Field is a user-friendly field service management solution to help simplify job management, scheduling and dispatching. It pairs with Verizon Connect Reveal so users can manage their vehicles, technicians and jobs with one system... Read more
Recent recommendations: 2 recommendations
ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including... Read more
Recent recommendations: 1 recommendations
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more
Recent recommendations: 7 recommendations
Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over... Read more
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
ScheduFlow by Duoserve is a hybrid appointment scheduling solution that helps users create, view and edit schedules in real-time. The solution allows users to set up customized calendar view that helps them to compare days' activities... Read more
GorillaDesk is a cloud-based field service management (FSM) solution designed for pest control businesses. Key features include pest activity tracking, pesticide usage tracking, scheduling, customer service history, dispatch management,... Read more
Bookedin is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It... Read more
Badger Maps is a field sales management solution that offers planning, routing and scheduling features, combined into one integrated application. Badger Maps is cloud-based and also offers Android and iOS mobile apps for using the... Read more
ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app. One of the features... Read more
GoCanvas is a cloud-based mobile business management system suitable for field service companies, including electrical, HVAC, pest control and plumbing. The solution is designed to work on any smartphone or tablet and can also be accessed... Read more
Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read more
While field service software is a general category that spans a wide variety of industries and offers specialized tools and functions for each, pest control software focuses solely on companies that provide insect and rodent removal services to their customers.
While the degree of functionality does not vary by vendor as much in this category as with other types of field service software, understanding the needs of your particular business is an important first step when evaluating new software. It’s also important to understand the options that are out there—so we put together this buyer’s guide to help you get up-to-speed on the market.
Here’s what we’ll cover:
Pest control software is a specific type of field service software designed for use by pest management and control companies and their employees. This software assists with general business tasks, such as providing quotes and estimates to customers, and often supports invoicing and billing. But it can also include more industry-specific functionality, such as tracking pesticide use or even pest activity itself (more on this below).
The underlying theme of this software is that it offers users a unified system in which business owners can automate processes and track operations that are unique to their company.
Dashboard and mobile features in the PestPac pest control software program
The majority of products currently on the market include invoicing and payment features and appointment scheduling, along with varying degrees of customer relationship management (CRM) functionality, such as customer information storage. Beyond that, some programs offer users the ability to track the pesticides they use, or keep a log of insect and rodent activity.
While these features will differ somewhat from vendor to vendor, most software offers at least some of the following features:
|Billing & invoicing||Similar to the billing and invoicing functions found in basic accounting software, this helps automate customer payments and business purchases while minimizing human error.|
|Appointment scheduling||Allows users to plan out customer appointments in advance and cross-check employee schedules and availability. May include alert functions that flag upcoming, overdue or double-booked appointment slots.|
|Quote estimation||Allows users to draft estimated pricing quotes for potential jobs, taking into account variables such as property size and the amount of chemicals needed to treat a particular property.|
|Customer information storage||This basic CRM functionality allows users to store information and account histories for customers, so they can quickly pull up customer details and refer to previous appointments.|
|Mobile accessibility||Allows users to retrieve data from the main software system using devices such as tablets or smartphones. Offered by many vendors, given the nature of pest control businesses and the need for employees to access systems in the field.|
|Pesticide usage tracking||Allows users to track what types of chemicals they have used to treat a particular property, and how often. In some systems, may be included with customer account information, and can be referred to when scheduling new appointments.|
|Pest activity tracking||Generally utilizes traps and other devices to monitor the types of pests active in a property and how often they enter certain areas. Staff can use this more advanced feature to determine how to approach individual jobs and gauge the success of initial pest-removal efforts.|
Pest control software includes different levels of functionality, depending on what the user’s goals are. In general, the benefits of this software fall into one of two tiers:
- Basic business automation. Every system on the market is going to provide some basic business automation, be it through billing and invoicing, appointment scheduling or even quote estimation. Many of these solutions will offer some of the CRM functionality listed above, as well. However, they may not offer features specific to pest control, such as pesticide and pest activity tracking.
- Advanced automation and tracking functionality. In addition to basic business functions, more advanced systems will also include functions to automate and track the amount of chemicals your company uses for a particular job or to help identify the types of pests that need to be targeted. Some jurisdictions may have legal codes that require pest control providers to monitor pesticide usage. And larger companies—those with a high number of clients—may find the ability to track and automate all aspects of their operations an attractive option.
Pricing for these solutions is dependent largely on the functionality they offer, as well as on the deployment model that is chosen. Deployment models include:
Web-based. This software is hosted in the cloud (online), on servers managed by the software vendor and is accessible using any device with an Internet connection. This is the most common deployment model for pest control software, and is an attractive option for small and midsize businesses due to the low cost of entry. Fees are usually subscription-based (known as “Software-as-a-Service,” or “SaaS”) and are charged, either monthly or annually, based on the number of users who need access to the system.
Given the nature of pest control, and the need for employees to access at least some aspect of the main system while at job sites or en route to appointments, the number of users who will be accessing the system is a significant factor to keep in mind when evaluating options.
On-premise. This is software that is hosted locally, on the software buyer’s own servers. Most on-premise software systems require the buyer to make a one-time, upfront payment for a license to use the software in perpetuity. Additional payments may be required for support, upgrades or maintenance.
While most pest control software is Web-based, on-premise solutions may be the right choice for larger companies with a large number of employees and/or clients. This is due in part to the issue of user access: A company with a large number of employees who all need to access the system may find more value in an on-premise system that only charges an upfront fee.
Because functionality can differ with these software packages, it’s important to keep in mind that added functionality tends to come at an additional cost.
For example, some basic software products may be competitively priced, offering the CRM features noted above—but they may not include capabilities specific to pesticide use or insect and rodent activity. For that reason, Web-based solutions with more advanced functionality can be a cost-effective option. The current software market offers a number of robust Web-based products, which tend to offer competitive pricing given the growing vendor landscape.