Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Pros

Easy of use.
Photos are a great help.
I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments.
Would also greatly assist if user can switch languages within the app with Google Translate.

New Client Non PM based

Currently we are seriously only a client due to the amazing customer service Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Pros

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.
The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job.
Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business.
Connecting Accounts:
AirBnB connection: The secure risk that is asked in the 'how to' connect an account.
- If we where a Property Management - you bet we would have that info
- As a cleaning service, it has been a big hurdle for our clients to allow us that info.
-iCal is a mess, the time it take to sync

Great Product!

Pros

Properly helps us manage an entire staff of cleaning professionals for our VR management company, and the photo QA is an absolute lifesaver. The team is highly receptive to feedback and product feature requests. We're extremely pleased.

Cons

Adding real-time visible location services, smart routing, whitelabelled reports, and a few other features would make this top notch :)

Overall, great! It's easy to use, track problems,

Quickly and easily schedule and follow up with our entire cleaning calendar.

Pros

Ease of use.

Notifications of problems.

Very easy to integrate and edit new properties.

I love the calendar view. It's quick and easy to see all our properties.

Cons

I wish there was an option for us to send a notification through the app to other users. For example: I noticed there's a missed cleaning for tomorrow, I want to be able to tag a Properly user, they receive a notification, and they schedule a job.

Cancelled jobs really clutter up the screen. It's an aesthetics thing, so minimal but makes everything look clustered up.

Other than that, it's great!

I suggest adding a big warning/ flashy light if there's a missed cleaning after a guest checks out.

First time set up

My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

Pros

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

Cons

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Best technology you can have in the vacation rental management business

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Pros

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

We love Properly for our vacation rental management

Great app! The photo's to use for before and after have really saved us when it comes to guest damage. We are able to provide proof to the booking channel and guest.

Pros

We have properties all over the world and Properly provides us a way to manage the listings remotely giving us "eyes" to know that the cleaning staff is doing their job.

Cons

I would like to be able to have one cleaner on an automated schedule for all the cleanings rather than have to click "schedule" or ignore. It would be a nice feature add to possibly order supplies or small decor items if they are low on inventory or broken through the app.

Integrates all properties on multiple platforms to one simple interface.

organizes my daily schedule

Pros

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Cons

Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

Good app to help with cleaning scheduling

Pros

I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

Cons

We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

its basically a website to help arrange cleanings for short term rentals

Pros

I found very good cleaner through their software. Happy with their service..............................................

Cons

Haven't had this issue but would be great if they had accountability to help find replacement cleaner if cleaner flaked on you. Cleaner ratings system would be good too. Also it should auto pull properties from linked STR websites. Takes awhile to get visual cleaning list to accurately capture all details of what you want done.

Properly is a great service, easy to use and makes running a rental business much easier.

Pros

I like the sensible workflows provided. It's EASY to use and makes my life easier. The ability to copy items from one listing to another is geniuous.

Cons

The only real complaint I would have is that occasionally there are some issues with the integrations between the system and the vendors. It's typically resolved within a day or two though.

Has been a game-changer for cleaning management!

Pros

To date I have only used the software for the basic function of creating electronic visual checklists for short-term accommodation properties, and scheduling contracted cleaner. I'm sure there are more functions that I've not explored / needed to date. Impressive development team, regularly surveying users and further developing the platform.

Cons

Some issues with photo boundaries and sensitivity of icons, can make new checklists time-consuming to create.
Market place in my city (Perth, Australia) is limited. I believe the app developers should be out marketing this tool to cleaners / subcontractors, not relying on property managers to bring their chosen cleaners onboard

Excellent

Pros

1. Fantastic customer service
2. Easy to use product
3. Makes our life super easy regarding scheduling cleans
4. Fast syncing with our booking platform

Cons

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Huge time saver!

Saved time managing the cleaners for my properties.

Pros

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

We use Properly as a short term rental management firm. It helps us systematize our cleans :)

Pros

It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

Cons

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

Great scheduling tool made for vacation Rentals

Pros

Love being able to schedule different cleanings in one spot.
My housekeepers love being able to see pictures for each apartment.

Cons

Sometimes our calendar doesn't sync Property and creates confusion.
The software is not perfect yet, but even like that we are happy with our purchase.

This is exactly what I have been looking for.

I received the ability to organize my cleaning crew, and assign different condos to different workers. Very valuable to my sanity!

Pros

I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

Cons

So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

Great concept, needs development

Clear communication to service staff.

Pros

It's easy to be very clear about your expectations to service staff. I am able to monitor progress of services on my mobile device.

Cons

Community cleaners are limited in my area. Software is at times buggy. Service staff continue to struggle with the technology, and it is not easy enough for them to use in most cases. Many hours have been spent encourraging them to use it correctly, and helping them learn.

Very Responsive

Accountability and streamline in scheduling.

Pros

Ease of scheduling with to do list and easy to read calendars. Also, accountability both in communications with Service Providers and Reports.

Cons

Need to be aware that Android and Iphones work a little bit differently. Not a big deal just need to know in advance. Also, be sure to get an overview from Properly before and during set up. While the interface/app is fairly straight forward good to get overview.

Get this app

It's helping the team produce better results, faster.

Pros

As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

Cons

It's pricey, but we're confident that the value is there and it's worth it.