We love Properly for our vacation rental management

Great app! The photo's to use for before and after have really saved us when it comes to guest damage. We are able to provide proof to the booking channel and guest.

Pros

We have properties all over the world and Properly provides us a way to manage the listings remotely giving us "eyes" to know that the cleaning staff is doing their job.

Cons

I would like to be able to have one cleaner on an automated schedule for all the cleanings rather than have to click "schedule" or ignore. It would be a nice feature add to possibly order supplies or small decor items if they are low on inventory or broken through the app.

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered.

Pros

Easy of use. Photos are a great help. I would like a feature added for the cleaner to Clock On when they arrive and to Clock Off...maybe with a time stamped photo.

Cons

Payment with Paypal required. I would have upgraded a long time ago if Paypal was offered with monthly payments. Would also greatly assist if user can switch languages within the app with Google Translate.

Overly Complicated, not professionally built

Pros

good syncing with airbnb, and picture and some details. Good to have listing and picture checklist, but still too complicated for owner or cleaner to check off everything, it delays the cleaning efficiency

Cons

Overloaded with too many check in check out, should only be check out that is on the app. No calender, app crashes all the time, just not professionally built. Most importantly, too expensive for just small airbnb users, or even heavy users who has multiple listings, for that amount of money I would make my own app in India already

Reduce the dreaded housekeeper "no show"

I recommend this software to all my Vacation Rental clients. Even Property Management Software companies who have Housekeeping modules have said:​ "If you have Properly, you will probably want to stick with that for turnovers as we cannot compete". I like the way you can set up checklists with photos so the whole process is error-proofed for the cleaners. Being able to look online and see if they have signed into the job is a relief if it is a short changeover and a new guest will be arriving later that day.

Pros

The integration with booking software like Airbnb, Homeaway and Booking.com

Cons

Modules to train staff would be helpful

Best technology you can have in the vacation rental management business

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Pros

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.