Properly Software

Currently we are seriously only a client due to the amazing customer service
Our Account Reps has been excellent, in trying to support the team in getting fix's work around to the challenges we have been facing.

Pros

The client (Owner) accountability, visibility to how their home looks after a cleaning service. The Client care is excellent.

Cons

NO EXTRA FIELDS TO ADD ADMIN SPECIFIC INFO - we currently are having to use an excel spread sheet to track jobs to be able to invoice our clients. With no way to list an owners rate of service or a simple email capture we can no export to our accounting software.
The lack of flexibility to schedule a staff member to a service. Sure we can put the job out there and it is a first come first gets the job. Though if we want to schedule to a particular crew members lifestyle, we have no way to simply do this. To in ability to schedule more than one person to a job.
Instability of the app / the desktop platform. Over the past month we have had the app not respond to a service provider in the field, on WiFi no action of the app, it was black an just kept spooling the orange circle. 15 min to take and up load photo's? We were assured that a service provider could take picture outside of WiFi and once it hit an internet connect it would load up. The extra labour to achieve is not a highlight. Desktop, twice we have the whole site be none responsive, where we have had to wait a few hours to be able to have line of site, quite the challenge when trying to run a business.
Connecting Accounts:
AirBnB connection: The secure risk that is asked in the 'how to' connect an account.
- If we where a Property Management - you bet we would have that info
- As a cleaning service, it has been a big hurdle for our clients to allow us that info.
-iCal is a mess, the time it take to sync

By linking in with Airbnb it's easy to keep track of cleaning jobs both past and future

Pros

It's very easy to use once you get the hang of it

Cons

I'm not sure how well the cleaners are able to use the software

My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

Pros

I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

Cons

The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

Pros

someone who is a host who needed this clearly created it for other hosts in need

Cons

found it challenging making instructional lists

It's helping the team produce better results, faster.

Pros

As a growing cleaning company, we needed a software that decreased the ramp up time for new cleaners, allows homeowners the transparently they wanted, and made coordinating with property managers easier. Properly is the only app that can do all that.

Cons

It's pricey, but we're confident that the value is there and it's worth it.

Saved time managing the cleaners for my properties.

Pros

Let's you see all of your AirBnb cleanings in one place. Saves time by having cleaners follow interactive cleaning guides during cleanings.

Cons

Would be nice to have an auto unschedule a cleaner so you don't have to go into the calendar to cancel.

Pros

It helps us easily schedule and systematize our cleans and inspections. This makes running our business easier and more efficient.

Cons

There is not a lot to complain about. They do great customer service. We wish you could further police the check in check out but it works for now.

Pros

1. Fantastic customer service
2. Easy to use product
3. Makes our life super easy regarding scheduling cleans
4. Fast syncing with our booking platform

Cons

Would like to be able to add inventory items and record usage in this application, so our cleaners can report the linen they use.

Pros

I like that so much of Properly is automatic. Having the calendar automatically sync means we won't miss cleans.

Cons

Getting large enough to warrant this type of software means that there is so much data input needed before starting. This took a long time (weeks).

Ability to find cleaners that understand short term rental turnover service.

Pros

I love that this program has a lot of cleaners to choose from, and the list is growing. I also love that they can upload photos of their completed work.

Cons

I really wish there were more cleaners in my immediate area, hopefully that will improve in time or with more advertising. But the biggest downfall is that I can't pay cleaners directly through the program.

Helped provide a valuable resource in property turnover services

Pros

The help staff is great, the checklist idea is also really well thought out. The site is a valuable resource to property owners using short-term rental services.

Cons

Inability to pay providers in-app is a problem. Also, when a provider texted me through the app, it was confusing for me as I didn't know if I was talking to someone at Properly or to the actual provider.

I received the ability to organize my cleaning crew, and assign different condos to different workers. Very valuable to my sanity!

Pros

I like that it is concise, and very customisable. I can take pictures of areas which require extra attention from my housekeepers.

Cons

So many features, that at first, it feels overwhelming to learn. Rep at Support was great! I could have saved myself some work, if I had contacted Support first!

Pros

Really has made a big difference in my vacation rental property company. I couldn't do it without this software

Cons

I would like some more recommendations on how I can better use the software. Overall the product is pretty good

On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

Pros

This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

Cons

sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

Pros

I like that I can create visual templates of the cleaning that needs to be done. I do like much of the interface.

Cons

Having to pay for separate properties, not as many features as desired, etc.. (And I can't edit my personal info below; organization is "Greenville Mouse House.")

meeting my housekeeper for my airbnb

Pros

I love it's functionality and ease of use. Properly introduced me to my housekeeper that is bonkers good!

Pros

The image based checklists really set it apart! (Filling in character min requirement here...which is strange for a survey, in my opinion)

organizes my daily schedule

Pros

Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.

Cons

Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

It changed my Life!!!

Pros

The Properly , and specifically my cleaning team are simply a Lifesaver. I can now have a peace of mind and travel all over the world, knowing my house will be in perfect shape for the next AirbandB guest. Thank you so much..

Pros

As I live 250 miles from my property being able to see when cleaners check in and out and also see photos of their work is awesome.