ServiceBench Software
ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.
The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.
The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered.
It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription.
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Home -
Consumer portal -
Home search customer -
Jobs -
Parts -
Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10
27 Reviews of ServiceBench
Steve from Allstar Appliance Service
Specialty: Home Appliances / Electronics
Employees number: 1 employee
May 2018
May 2018
some selections unneccesary for my application
Pros
mostly is basic design , updating and creating claims is easy, simplicity is good completing jobs but complicated to adjust zone management
Cons
having to deselect options in claim process that are pre-generated and not applicable to me, but I wonder why there is a new job category when no jobs are ever posted there
Aimee from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
My experience was lovely.
Pros
It is easy to use. The people are very friendly and helpful when we call in. I would say it is easy to use.
Cons
Sometimes when we write notes in the customers work order, they do not get read and received. Bt mostly good.
Kim from McNeice and Smith
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
Ease of use
I would like a small cheat book on how to use
Pros
The more I learn and use the system the less intimidated I am. Being able to review previous history if any. Also when you forget to enter something
it lets you know
Cons
Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system
James from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
excellent and ease of operation
Pros
easy tracking of jobs and payments .dispatching very simple to move around jobs and assign them to techs
Cons
No cons as of yet system seems to work for us with no problems at all . We will advise in the future if anything comes up
jonathan from jnn appliance service
Specialty: Home Appliances / Electronics
Employees number: 1 employee
April 2018
April 2018
A very organized experience
Pros
I find it is very easy to navigate and keeps the calls I have organized very well. My customers are very happy with their precise paperwork.
Cons
The performance metrics. The graphics are hard to understand, or possibly I am not looking at them in the correct way.
Carrie from Insurance
Specialty: Insurance
Employees number: 10,000+ employees
April 2018
April 2018
Covers all solution needs
Pros
Its easy to use and flexible enough to cover all my business needs. Service Bench is a comprehensive end-to-end solution.
Cons
Some pages take several clicks to get to and the color scheme could use refreshing. But overall it is still a wonderful tool.
Kevin from Brian's appliance service
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
Very good
Great program
Pros
Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls
Cons
When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read
Jeff from Jeff’s Appliance Service
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
Excellent Service
Pros
Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.
Cons
No cons. Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.
Matt from Asurion
Specialty: Other
Employees number: 10,000+ employees
April 2018
April 2018
Functionality can be improved
Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.
Pros
Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.
Cons
Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The
Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.
Roy from Asurion
Specialty: Home Appliances / Electronics
Employees number: 10,000+ employees
April 2018
April 2018
Good interface, but cluttered
Pros
Easy to use for most situations. Typically easy processes for most situations. Easy to track and monitor jobs.
Cons
Too much information on each screen. So much stuff that isn't used in my industry, but is present on the screen.
Mathew from Maytag Metro Service
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
Very user friendly. It's easy to use and you can do almost anything
Pros
The dispatch screen, seeing where your techs are at all times is the best. Makes it easier to see who is getting fixed and at what tie.
Cons
The drop down menus. I dislike that if the cursor is placed to close to the top of the page the drop down menus automatically appear. I can't tell you how frustrating that is when you're in a hurry.
Andrea from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
Overall it is a great program. Very happy.
Pros
This program is very user friendly/easy to navigate. It is easy to update/change the customer's information if Whirlpool has entered it incorrectly.
Cons
The program kicks you out of the system too quickly and then you have to log in again even sometimes if you were just in it less than 1 minute prior.
Patrick from Timmins Appliance Services
Specialty: Home Appliances / Electronics
Employees number: 2-10 employees
April 2018
April 2018
Easy to use, location finder is nice.
Pros
Location finder is my favourite option. Easy to find people’s houses.
Cons
I enjoy using mobile app so I can complete calls while in consumers driveway.Make it easier to have a list of all open claims rather then having to know job ID to find them.
Andrea from chronoservice.ch
Specialty: Other
Employees number: 2-10 employees
April 2018
April 2018
this software is easy to use,
I will renew my subsription
Pros
the software is quite friendly and easy to use, the templates are attractive and personalisation is not a problem, the email are then gone quite fast, and the reporting is also easy and accurate
Cons
I don`t see anything particular that does not works with this software, so I am happy with it and would not know how to improve it
Jacota from Amuse Coaching
Specialty: Other
Employees number: 1 employee
April 2018
April 2018
Fully supportive
No
Pros
That is usefull and helps me to work easier in promote my activities.helps me to continue without stress other activities.
Cons
Is nothing to describe my fully satisfaction than this software advice. I understand how it's works
stephen from Fathom Realty
Specialty: Other
Employees number: 1 employee
April 2018
April 2018
Service Bench
Pros
they do a great job with follow up and providing information for a solution. i recommend Service Bench.
Cons
There was nothing i could think to comment as negative regarding my experience with Service Bench.
Charlotte from Icarus Deliveries LLC
Employees number: 1 employee
November 2018
November 2018
Service Bench
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Searching for service providers & scheduling service requests is kinda awesome with Service Bench.
Pros
It was relatively easy to learn the aspects I need to use. We can communicate effectively with most service providers we work with.
Cons
Communication with Sears, one of the main providers we work with is difficult.
Refik from Sacramento Electric
Employees number: 2-10 employees
August 2018
August 2018
ServiceBench Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
It’s good scheduling tool
Pros
The platform layout is great also it could be better
Cons
Too many unnecessary details for a simple task
ENRIQUE from APPLIANCE AND REFRIGERATION SERVICES
Employees number: 2-10 employees
August 2018
August 2018
EXCELLENT PROGRAM
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
IVE BEEN WITH SERVICEBENCH FOR QUITE A LONG TIME AND I DONT PLAN ON SWITCHING TO ANOTHER PROGRAM THIS FITS PERFECTLY FOR MY COMPANY AND IT HAS BEEN GIVING US NO TYPE OF PROBLLEM.
Pros
EVERYTHING IS EASY TO WORK ON VERY LIGHT
Cons
WE LIKE EVERYTHING ABOUT THE PROGRAM DOES NOT GIVE US ANY PROBLEMS
Deanna from Capitol Refrigeration
Employees number: 2-10 employees
August 2018
August 2018
Great Software for a Service Company
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
They listen to our needs and then try to meet or exceed them.
Pros
The ease of Learning the in's and out's of the system
Cons
When the program goes off line. Update day is usually pretty traumatic at times .
xena from Helix Corp
Employees number: 11-50 employees
August 2018
August 2018
work robot
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
very efficient. Love using it
Pros
it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click
Cons
not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency
Jessica from Emerald Home Services LLC
Employees number: 2-10 employees
August 2018
August 2018
It's great but can be a bit confusing
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall, it has been good. Just sort of confusing, I wish it could be simplified so it would make doing these jobs less difficult to complete and submit claims.
Pros
That I am able to easily see all of the details of my customers and they are already on a visual schedule
Cons
Very hard to navigate. I keep getting emails telling me to confirm that I will be at the job but there's no link or button I can push to get to that same page on the website so I have to go through the email to confirm I will be there. I also don't really know why that is necessary for me to do in the first place. A lot of tedious steps involved. I also have a bunch of "alerts" that don't really lead me to anywhere but I can't get them off my screen. When I called to ask about it, the person kept telling me something that had nothing to do with that and told me to call someone else. So I'm just leaving them there. I also strongly dislike the failure codes and resolution codes because it's hard to find any and the description box doesn't lead to anything.
Joshua from Get In Home Services
Employees number: 2-10 employees
August 2018
August 2018
ServiceBench Review
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.
Pros
I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company.
Cons
I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long.
It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment.
Christian from Comfort Wizards
Employees number: 2-10 employees
August 2018
August 2018
everyday use for work
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros
we use this everyday for one of our work tools and it proves very useful instead of having to do things over the phone
Cons
There are some bugs that need to be worked out. it freezes a lot and locks us out and erases our work.
Greg from Preferred Appliance Service
Employees number: 1 employee
November 2017
November 2017
Absolute GARBAGE! Lost THOUSANDS of dollars using it! STAY AWAY!!!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
none. LOST THOUSANDS of dollars.
Cons
Where do I start? As a TOP TIER provider I cant receive calls. There is a " glitch" and MANY other providers have lost money across the nation as well. Cant track pay like the other web portals. The information doesnt save correctly. There is a "complete" button. Whats that do? Oh it just locks the service order so you cant get paid and vendor nor warranty company can access after that.
Response: Asurion Services, ServiceBench
Date: August 2018
August 2018
The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software.
Monica from Dave's Tractor World
Employees number: 2-10 employees
September 2017
September 2017
Updating and filing warranty claims can be often cumbersome, but they have great customer service.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
The ability to collaborate with other repair companies and get compensated for our work and labor.
Pros
Once the warranty claim is filed and updated, which can be difficult sometimes, the process of completing the claim is fairly easy. The customer service is very helpful.
Cons
Updating the service jobs to be able to find a warranty claim is cumbersome. It is confusing to find what jobs need updated.
Daniel from Eastern Appliance Repair, LLC
September 2017
September 2017
Consistently frustrating, poorly thought out, exceptionally counter-intuitive
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons
I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT.
Response: Asurion Services, ServiceBench
Date: August 2018
August 2018
The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software.
