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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10About ServiceBench
ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.
The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.
The service management module he...
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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10Average User Ratings
Overall
Ease-of-use
3.5
Value for money
4.0
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2018
xena from Helix Corp
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
work robot
very efficient. Love using it
Pros
it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click
Cons
not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency
August 2018
Joshua from Get In Home Services
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2018
ServiceBench Review
Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.
Pros
I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company.
Cons
I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long. It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment.
April 2018
Matt from Asurion
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Functionality
3.0
April 2018
Functionality can be improved
Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.
Pros
Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.
Cons
Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.
April 2018
Kevin from Brian's appliance service
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
3.0
Functionality
4.0
April 2018
Very good
Great program
Pros
Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls
Cons
When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read
April 2018
Mathew from Maytag Metro Service
Company Size: 2-10 employees
Industry: Consumer Electronics
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
4.0
April 2018
Very user friendly. It's easy to use and you can do almost anything
Pros
The dispatch screen, seeing where your techs are at all times is the best. Makes it easier to see who is getting fixed and at what tie.
Cons
The drop down menus. I dislike that if the cursor is placed to close to the top of the page the drop down menus automatically appear. I can't tell you how frustrating that is when you're in a hurry.