ServiceBench vs UpKeep

ServiceBench has 33 reviews and a rating of 3.79 / 5 vs UpKeep which has 1188 reviews and a rating of 4.65 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

ServiceBench

UpKeep

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

3.79 / 5 (33)

4.65 / 5 (1,188)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

3.5 / 5

5.0 / 5

Functionality

3.5 / 5

4.5 / 5

Last Review Written

December 14, 2020

February 26, 2021

Pros/Cons

Pros
I find it is very easy to navigate and keeps the calls I have organized very well. My customers are very happy with their precise paperwork.
Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

Cons
Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system
Sometimes when we write notes in the customers work order, they do not get read and received. Bt mostly good.

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Pros
Super Easy to use and simple. I love the flow of the app and that you don’t have to search hard to find things.
The app is great. The interface is simple and intuitive. The ability to communicate with employees within a work order is fantastic.

Cons
Occasionally it has crashed but Customer Support have been helpful
The learning curve on the setup is a bit steep, but their support is pretty good.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Pricing Guide

2020 Field Service Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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