ServiceTitan Software

4.52 / 5 (161) FrontRunners

Our advisors have recommended this product 57 times in the last 30 days

About ServiceTitan

ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking capabilities, which links every service request call to its eventual sale or missed opportunity. A mobile solution for field workers allows them to offer visual sales presentations in the field and process invoices and credit cards instantly. Other features include custom reporting, call recording, text messaging and dashboard. The system is deployable on multiple platforms, including Mac and Windows.

The ServiceTitan mobile app, which also delivers real-time updates is designed for both iOS and Android devices. It offers monthly...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

161 Reviews of ServiceTitan

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(111)

111

4 stars

(35)

35

3 stars

(4)

4

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 161 results

May 2019

Marlin from Marlin James Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Pros

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Cons

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Reasons for Choosing ServiceTitan

Reliability and responsiveness of the software. ServiceTitan wins hands down.

Response from ServiceTitan

Replied May 2019

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.

September 2020

Stacy from HVAC Solutions LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Pros

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Cons

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Reasons for Choosing ServiceTitan

There were many factors, but I couldn't get past the fact that in a software for the trades that there wasn't a place for job notes and that the solution was to create an item and have our techs add that to each invoice and then write in a description. I figured if that wasn't already WELL developed the rest of what I didn't know wasn't good.

Reasons for Switching to ServiceTitan

At first it was pure Faith, I knew people I trusted and looked up to were using Service Titan and although they were more expensive I decided that after about 3 -4 years on my other software improvements weren't being made and the information I needed was so limited I wouldn't be able to really use the data I had to make better decisions. Then after my demo seeing what I didn't know could be, completely sold me.

Response from ServiceTitan

Replied September 2020

Stacy, It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

December 2020

JoAnne from M.E. Flow, Inc.

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great Software and Great Service

Overall its been great.

Pros

I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.

Cons

Like all web based programs it comes with some challenges.

Reasons for Switching to ServiceTitan

It was the decision of the company I work for.

April 2020

Hunter from Airplus

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

April 2020

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution. I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea. Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem. Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Pros

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Cons

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Reasons for Switching to ServiceTitan

Better reporting and call tracking

Response from ServiceTitan

Replied May 2020

Hi Hunter, We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

September 2020

Anthony from The Water Heater Company

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Pros

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Cons

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Response from ServiceTitan

Replied November 2020

Thanks so much for taking the time to review us and choosing ServiceTitan. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. We're happy to hear that you love ServiceTitan and that you decided to go with ServiceTitan when you started your own company. We look forward to celebrating your continued success together.