ServiceTitan vs UpKeep

ServiceTitan has 166 reviews and a rating of 4.51 / 5 vs UpKeep which has 1188 reviews and a rating of 4.65 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

ServiceTitan

UpKeep

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (166)

4.65 / 5 (1,188)

Ease-of-Use

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

February 9, 2021

February 26, 2021

Pros/Cons

Pros
I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.
I like this software as it helps tremendously with the many logistical aspects of our quality organization

Cons
Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times
The cost is a bit high, but a necessary evil. Reasonable value for the price. Constantly evolving so this makes a up a bit for the price

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Pros
Super Easy to use and simple. I love the flow of the app and that you don’t have to search hard to find things.
The app is great. The interface is simple and intuitive. The ability to communicate with employees within a work order is fantastic.

Cons
Occasionally it has crashed but Customer Support have been helpful
The learning curve on the setup is a bit steep, but their support is pretty good.

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Pricing

Pricing Range

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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Advisor Recommendations

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Pricing Guide

2020 Field Service Software Pricing Guide

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Pricing models & ranges
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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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