ServSuite Software

4.29 / 5 (133)

Our advisors have recommended this product 11 times in the last 30 days

About ServSuite

ServSuite by ServicePro is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual service industries. Functionalities include, but are not limited to Scheduling, Billing, Renewals, Invoicing, Commissions, Collections and Credit Card Processing.

ServSuite for pest control, arbor care, and lawn care is designed to help you automate your business and create a seamless paperless environment through features designed specifically for the field industry such as the ServSuite Mobile Application, GPS Vehicle Tracking, Voice and Text Notifications, Print to Mail services and Estimating for Proposals.

ServicePro ha...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

133 Reviews of ServSuite

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(67)

67

4 stars

(45)

45

3 stars

(15)

15

2 stars

(5)

5

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

October 2019

Blake from PPC Las Vegas

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

October 2020

Amy from Safeguard Pest Management LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

I couldn’t be more pleased

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

Reasons for Choosing ServSuite

It was most comprehensive and a great value

Reasons for Switching to ServSuite

To facilitate growth we weren’t getting with our previous service

December 2020

Jennifer from Lindsey Pest Services

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

ServSuite, the last software you will ever need to buy

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

Reasons for Choosing ServSuite

Because it came highly rated by a close friend whose staff helped me to understand the program - and I reached out to Orkin and they were pleased with it too!

Reasons for Switching to ServSuite

Because the software company we were with told us that his software would not be able to continue after Y2K. And I am so grateful I switched - he sold to a chemical manufacturer and that software is not even around anymore.

October 2018

Amber from Fox Pest Control

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

1.0

October 2018

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro

Replied November 2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

September 2020

BLAIR from Tri-State Exterminating

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2020

ServSuite Review

Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.

Reasons for Switching to ServSuite

Cost friendly and liked the fact that they can mail out invoices for us.