Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

I couldn’t be more pleased

Although I got off to a rocky start the team helping me walked me through and taught me everything thing I needed to know. They are always on hand when I have a question as well. The software is completely comprehensive and easy to adjust to fit my specific needs. I feel like we are growing and profiting from the use of this product

Pros

It is So very comprehensive it was also adjustable to fit my company

Cons

It took me a while to learn but it was worth it

ServSuite, the last software you will ever need to buy

What can I say? Over 20 years and have no major issues. In fact I am still learning what all the program can do, and do for us. When I was researching for new software in 1998 (anyone remember Y2K?), a friend suggested I purchase ServSuite. He stated "It is expensive for a company your size, but, it has more features than you will ever use, and it is the last software you will ever need tobuy. Guess what? He was right!

Pros

I love many features of the ServSuite software. We especially love the scheduler feature. Very helpful to be able to optimize route for CSRs that do not know the zip codes and city grids. We have used the program for many years (over 20) and have been amazed at all the upgrades over time. ServSuite has continued to evolve as the Industry changes. The mobile application has been easy for my techs, which says a lot because not all of them are tech savvy.

Cons

There is always a learning curve following an update - but we do not "lose our minds" over it. I really wish I could use the report writer feature. I have tried, but it is horribly complicated - to me. And the #1 complaint I have always had is there is no simple report to tell you how many new customers you signed up in a given time frame. The "Sales" reports always give you existing customer info along with new starts.

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

ServSuite Review

Pros

User friendly, customizable, and allows for upgrades as needed to suit business needs.

Cons

Had a few problems during transition, however the team has been really helpful in resolving issues.