I believe ServSuite's is excellent with our Team5 technical team support.

Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

Gateway Pest Control

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties. Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Pros

We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

Cons

I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

Virginia Green Lawn Care

We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you.

Pros

the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales

Cons

the redundancies in the mouse clicks, for example: to print, we have click 3-4 times before something will actually print, to change job instructions you have to erase all the boxes one at a time, change the primary note and then apply to all future services and click one at a time to change current services (there should be one button to apply notes to all services), there are more examples but I have only listed 2. I wish financial holds were automatic based on criteria you would set up, instead of pulling a list and putting accounts on hold, the software should automatically do it.

Pest Control Use

Overall - ServSuite is an essential part of our day to day operations and I cannot see our company changing software in the foreseeable future. Their customer service is prompt, dedicated, thorough and reliable. This is truly the best software for our industry, hands down!

Pros

What I love about ServSuite is that not only does it track all of the vital information we need for our clients, but it allows us to paint a picture of their history with us. From initial set up, to scheduling recurring services, invoicing, payment history, collections and everything in between ServSuite is a one stop shop for our industry. They are also excellent at letting you know when and what kind of updates are on the way!

Cons

When it crashes, our entire branch is affected, which sends our daily operations to a halt. The scheduler tends to crash and malfunction as well.

Best Overall Service and Routing Software

Servsuite is excellent software in my opinion. They are constantly updating the capabilities to keep up with the available technology. They provide a full range of services, On-demand training opportunities, and a well-trained support staff. They have responded quickly to the issues we have had, provided follow-up for the progress of the solution, and completed the fix in the time required to keep our company running smoothly. I especially like that our company is assigned a team of support personnel, so there is always somebody available who understands our particular business, jump on a Turbo Meeting and help me solve any question I may have. When I have offered constructive feedback they have responded quickly and made the changes as necessary. Each Year they offer a Training Conference called ServSuite University in a popular city and bring with them the best that they have to offer. It's a great opportunity to have all their specialists in one place. As well as put faces to the names.

Does everything.

We were looking for a unified software platform to run our pest company. We were using multiple software programs for scheduling, accounting and two programs to run our general pest and termite business. We were able to eliminate most of those programs with ServSuite. Additionally, we added a mobile capability for our techs to eliminate some processing tasks. The software platform is robust, has many features more than we currently, but plan to learn how to use it to its full.

Pros

Extensive features.

Cons

Service tickets tend to disappear when sent to programming. I am sure it is because some requests are features they are planning to release in later versions but, that is a hopeful guess on my part. It would be nice to get feedback on what is going on.

Not changing our software anytime soon

ServSuite is definitely an established company that values their customers. We decided a while ago we wanted the best customer service software no matter how much it costs because it is extremely important to our business. ServSuite definitely has a lot to offer and keeps our office and tech operations running as smoothly as possible. There are occasional glitches, but overall the benefits of using the software outweigh any downsides. The support team is very helpful and professional. I just wish with my plan I didn't have to pay for customer support. There are so many functions on the software, we believe we are not taking full advantage of everything it can do. We plan to attend ServSuite University to make sure we know everything we want to know.

Pros

Pretty easy to set up new customers and manage them from their customer account page

Cons

Sometimes with convenience billing, the amount charged is not applied to the invoices. Techs experience glitches sometimes when leads are rescheduled. Too many reporting options might be better to just be able to choose the fields you want a report about.

Good system for complex reports and programs, not so flawless

Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow

Pros

multilayer programs, extensive reports, integrated document signing,

Cons

does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system,

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Comprehensive Software for the Pest Control Business

I really, really do like ServSuite and am glad our company has made the change. We are getting a good oversight of our employee's daily schedules and completed activities throughout all of management and not just an immediate supervisor. It is beginning to pay off and I am confident that we will see a good return on our investment.

Pros

The extensive training and expertise with setting up the different areas of the program correctly. I know from past experience, that learning how to adapt the software to meet your business' individual needs is critical, and with such an extensive list of set up options, the training is invaluable. The field technicians and sales managers also love how easy the mobile app is to learn and use.

Cons

I have chosen to use the line item proposal with required questionnaire responses, but this has lead to an error that I reported a few weeks ago and it is still happening every time. Also, the error when editing the account information hasn't been resolved either and that was reported over a month ago. I know it takes time to resolve issues, but I feel that the program should work as promised and bug fixes should be TOP priority since it is not a customer created issue. The report portion is very limited in the fields to be chosen and the filters available, I would definitely like a more flexible reporting module.