StreetSmart Advantage Software

Pros

that it keeps everything in order from times and dates. I love that we have proof of pictures and items left for the client.

Cons

I don't like that sometimes lately that some jobs are still in the system like the job has not been done

Experience with StreetSmart has been excellent. Communicating with our drivers as well as seeing their location has been made extremely easy.

Pros

the ease of use is very convenient, as well as the personnel made available to help the drivers understand the application use.

Cons

When the app first launched there were certain glitches and things that were happening but they have been fixed over time.

Pros

Support is always helpful and quick to respond.

Cons

Setting up dropdown menus in forms should be less work-intensive.

Pros

We like the reports that can be generated for all users.

Cons

You cannot look at time as gps cuts in and out so it is not accurate for that.

Pros

Ease of use. Mostly used in our organization to track drivers. Very easy for a non-tech oriented person to operate on a tablet.

Cons

The need to restart and refresh rather than automatically staying refreshed.

StreetSmart is truly the best App and value for money I have used for Logistics.

Pros

So many more features available compared to other Apps and so many of those features you can customise yourself eliminating excessive overhead costs that other developers will charge. Mobile workers find it simple to use.

Cons

You can't use Bar Code reader in the Job search function.

Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

Pros

- Keeps everything in one place
-easy to access files
-Navigation is simple

Cons

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office
-Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.
-Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user?
- search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number.
-General performance enhancements would be greatly appreciated

It help us keep track of everything that was done in certain units. I always go back to relay on streets to check on any complaints of requests etc.

Pros

This software is super user friendly. Everybody can use it. I was able to pick up on it on the same of training.

Cons

It takes a while to refresh. I feel that under 10 minutes is better than 15 minutes auto refresh

Pros

Efficient and easy to use. The reports are very helpful.

Cons

There are a few glitches which I am not sure if they are with the user or the software.

Time tracking and time-stamping by location is key.

Pros

Easily allows for reporting and creation of custom forms for tracking a variety of jobs.

Cons

The streetsmart software is at times clunky and the jobs/tasks hierarchy is a little tough to follow through.

Pros

The ability to push our services out directly from our CRS system to our drivers’ devices.

Cons

We really don’t have any negatives. It does what we need it to do.

Able to track drivers but lately losing GPS connection. Trying to determine if it's with the latest iOS app.

Pros

Easy to use, customer support is excellent.

Cons

Looses GPS connection when indoors but have to hit the Refresh button to pick up connection again.

Pros

Ease of use. Updates to jobs are quick and efficient.

Cons

Sometimes loses GPS signal.
Forces automatic restart after I sign out.
Uses to much battery power when not necessary.

The people who handle our billings for rides have saved time in having it saved in the StreetSmart system. I would not be able to find it but they have the ability and knowledge to do so.

Pros

I like being able to see where our drivers are and the timing of routes between stops in real time. If their is a problem as to timing from a consumer I have something to look at to see if the stop actually occurred within our time window and that we waited our time window before leaving.

Cons

I am not a tech person and am still unable to get some info that I look for. I find that some updates have rearranged things and I need to call to be able to locate some things.

Good.

Pros

GPS accurate and ease of acquiring information.

Cons

Try to get all of the information on one page for each driver using several different windows on one viewing page.

overall, its a good app/program

Pros

Streestsmart is very easy to navigate application

Cons

Sometimes pictures does not load fast enough

Pros

I love the entire set up of your software

Cons

There is nothing that I dislike about the software

Seems the support is from off shore. They do not understand us and we dont understand the.

Pros

Ease of upload of daily data for our drivers.

Cons

Data is not logical for export. And sometimes takes effort to retreive the data

I have been able to document staff locations/activity

Pros

The software enabled me with GPS Tracking

Cons

The staff dislikes being tracked by GPS and having to check-in/out.

StreetSmart is used to collect field data from our fiber optic installers. While it's customizability is very useful and the default options handle most of our needs, the software is still fairly poor quality and is a pain point for our installers. The customer service is very good, and our representative is always available for questions and assistance inside the app.

Pros

It's customizability is useful and the reporting tools help my company keep track of a lot of different metrics.

Cons

The software is clunky and the reports are poorly designed.

Filling out the forms are a pain point for our users.