Mobile app menu
Supported Operating System(s):
Web browser (OS agnostic)About StreetSmart Advantage
StreetSmart Advantage is a cloud-based administrative management solution for large and midsize field service companies. StreetSmart Advantage enables users to manage jobs, forms, timesheets, mileage and routes. The system can be accessed via the StreetSmart iOS and Android mobile apps or on a desktop computer.
Users can track mobile-worker locations, job activities and shift information. Dispatchers can manage jobs dispatch with either the StreetSmart Advantage software or through an integration with Microsoft Outlook. The StreetSmart mobile app allows field-service technicians and managers to collect data and submit reports from the field.
StreetSmart Advantage offers modules for functionalities such as mileage tracking, time sheet management, jobs,...
108 Reviews of StreetSmart Advantage
Average User Ratings
Overall
4.19 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
March 2018
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
March 2018
Work so good I never had to contact support
Pros
Interface is very intuitive. Easy to use and access to basic features is a great plus, user friendly even for non-tech users.
Cons
Tracking miles and showing statistics for users would be a nice feature. The usage of battery is very high on android and iOS devices. I have been using it on both platforms and the app is a battery eater
Response from ClickSoftware
Replied March 2018
Thank you for your feedback on StreetSmart. It is good to hear the solution is intuitive - even for non tech users and that everything runs so smoothly you never have to contact support! We have forwarded your suggestopms to our product management team for review. Thanks again for your review!
March 2018
Marty from Graybar
Company Size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
March 2018
We use this program for our delivery trucks and it's works great!
It's a great set up for tracking deliveries.
Pros
I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.
Cons
It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.
Response from ClickSoftware
Replied April 2018
Thank you Marty for your feedback of our StreetSmart app and workforce solution. We are happy to hear that StreetSmart continues to an effective way for you to track deliveries to meet your customer's expectations. Your suggestion has been forwarded to Graybar's engagement manager and our product team for followup. Thank you again!
June 2019
Marcelo from SD Janitor
Company Size: 2-10 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
June 2019
Street Smart is stuck in time
The first project manager helping us was the worst, then we made a big deal about it and the second person was wonderful. She did the best she could with what she could offer. The support team are awful too. You will lose you cool everytime you need to call them.
Pros
IT has a lot important and hard features to get on one place. GPS and timestamp, geoface, forms, the ability to customize them is some ways.
Cons
There were more dislikes than likes, but I feel is lack in some simples features such as calendar functionalities. The interface is AWFUL and out of date. IT's not a simple program to use or learn and the interface is stuck in the 2000's.
Response from ClickSoftware
Replied June 2019
Marcel, Thank you for providing feedback on StreetSmart. We are glad to hear that the application has a lot of features you need in one place start stop report you have is accurate and easy to use. Because the application is rather robust, we do have periodic training for all our customers that can be found in your customer portal. I have forwarded the issues you have to our product team as well for your calendar functionality. We also encourage customers to submit requests through smartsupport@clicksoftware.com as they would be able to see where the bugs/disconnect are with your calendar.
March 2018
Anonymous
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
March 2018
Great service. It has tons of functionality in it.
Lets me keep track of my guys, Makes it so that the guys don't have to remember what they did on a job, or how long they worked on a job.
Pros
The timecard functions are wonderfull, and so is the gps, and notifications. It lets me know if my guys are speeding, have gone out of their boundaries, or any other alerts I would like it to alert me to.
Cons
Sometimes it gets glitchy. We have had several occasions where it has said someone is in a different place than I knew they were, because I was with them.
Response from ClickSoftware
Replied March 2018
Thank you for your review! We are pleased to hear that the time card and GPS capabilities are helping your field operations be more informed and efficient. If you experience any product issues, please contact our 24/7/365 customer support team for assistance at smartsupport@clicksoftware.com
March 2018
Anonymous
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
March 2018
Functionality Sound
Pros
Streetsmart provides us with the ability to ensur our orders are delivered with accuracy and integrity.
Cons
We have troubles with our SAP system communicating with streetsmart in a timely manner, causing delivery delays.
Response from ClickSoftware
Replied March 2018
Thank you for reviewing StreetSmart! We are glad to hear you find the product helps ensure orders are delivered on time. We offer professional services that may be able to assist your SAP team on data transfer questions. Please contact smartsupport@clicksoftware.com for any assistance.
