Synchroteam Software

4.42 / 5 (43)

About Synchroteam


Synchroteam is a cloud-based field service management and scheduling solution that caters to businesses of all sizes in field service industries that include cleaning services, construction, electrical and HVAC.

Synchroteam features contact management, scheduling and dispatch and works order management functionalities. It enables users to drag and drop jobs into employee schedules based on the location, qualification and availability of employees. The solution also provides dispatchers with a real-time view of their workers in the field.

Users can customize reports to ensure employees in the field capture specific metrics and parameters about jobs and customers. Synchoteam also provides mobile applications for iOS and Android devices that helps workers to remotely access the solution. APIs are provided for integration with various CRM and ERP systems and users' websites.

Additionally, Synchroteam offers billing, invoicing and inventory management functionalities to the users. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

43 Reviews of Synchroteam

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

4 stars

(17)

3 stars

(2)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 43 reviews

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February 2017

Robert from everythingIT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Efficient. Informative. Useful

I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Pros

Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Cons

missing some features, for example can't search by serial number

Response from Synchroteam of Synchroteam

Replied May 2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

May 2018

Ian from Agrikomp Ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Pros


- Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Cons

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Response from Synchroteam of Synchroteam

Replied May 2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

August 2018

Jamie from South Central Irrigation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Synchroteam has helped our business grow and become more efficient!

Pros

Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Cons

We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Response from Synchroteam of Synchroteam

Replied August 2018

Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

August 2018

Lucas from M&N Electrical

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

How Synchroteam change our lives

My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Pros

- Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Cons

I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

Response from Synchroteam of Synchroteam

Replied September 2018

Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

May 2018

John from AVI-SPL, Inc.

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Overall Good. Nice to see aesthetic and time keeping updates.

Pros

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Cons

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Response from Synchroteam of Synchroteam

Replied May 2018

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

March 2019

Marco from Sodexo México

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

March 2019

Customizable system

Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology.

Pros

Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs.

Cons

The possibility of doing activities in a massive way is limited to an advanced understanding.

Response from Synchroteam of Synchroteam

Replied March 2019

Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Helpful, but a little underdone

Synchroteam was a top contender for our business, but we ultimately went another direction. The price is right for a smaller field service business, and most of what you need is there.

Pros

Many of the core features are extremely helpful for a field service company. Inventory tracking, scheduling, work order management, invoicing, and a field-ready app that help you and your techs stay organized

Cons

Everything feels 80% done. There are lots of bugs and formatting issues that leave an unpolished impression. Also, the mobile app is very limited and doesn’t give techs many options to edit or make changes.

Response from Synchroteam of Synchroteam

Replied November 2018

Thank you for your review of Synchroteam¿s field service management solution. We appreciate your positive feedback on our core features, and pleased to hear they meet the needs of a field service company. We apologize that your technicians found our mobile app limiting, and will forward the feature request for editing to our development team. We are constantly trying to improve our product, and will be launching an updated version of the product, which will fix many of the bugs you may have encountered. If you decide to give Synchroteam another chance, our support team is available around the clock to assist with any issues and help design the system to work for you. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

May 2018

Anasthasia from Realty Ohio Real Estate

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Synchroteam is an excellent cloud-based field service management solutio

Pros

It offers advance job management so you can mange and find new jobs on the go. Another great feature that we found was that it helps you to fully navigate the current positions of you office and your workers routes. It also tracks your path to help us manage all part movements between depots/warehouses and our vehicle fleet. Set minimum quantity alerts, pricing and track by serial number.

Cons

Their is actually nothing specific synchroteam. When you have crawled through a number of different services you don't find anything specific in this. It is also missing some features, for example can't search by serial number. Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is

Response from Synchroteam of Synchroteam

Replied June 2018

Thank you Anasthasia for your review of Synchroteam’s cloud- based field service management solution. We are glad that the Realty Ohio Real Estate team is using our advanced job management features to schedule and track jobs while on the go. We are pleased to hear that Synchroteam has helped manage all moving parts of your business, and that you are taking advantage of our inventory management system to track quantity, pricing, and serial number. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Also, please continue to reach out to our support time to help clarify reporting and other workflows- we are happy to help.

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Really easy to use - intuitive design. Missing some functionality that would help.

Much better scheduling, ease of use. Really easy for all levels within our organization to see and arrange jobs. Doesn't have to take a lot of thought.

Pros

Ease of Use, design, GUI - mobility features.
We really enjoy having the mapping function available, and having technicians with the ability to see what roles & jobs they can perform. Very easy to get the job into the right hands.

Cons

Still designing some functions for it - can't have in-field techs make some of the necessary changes to orders, have to have a dispatcher type role to fulfill it.

Response from Synchroteam of Synchroteam

Replied May 2018

Thank you for your honest feedback- we are pleased to hear that the scheduling, mapping, and technician roles are successfully allowing your company to get the job into the right hands. Please reach out to our support team to resolve your issue regarding updates made by in-field technicians. Also, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

February 2019