Showing 1-20 of 35 products
Samsara is a cloud-based fleet management solution that offers features such as GPS tracking, trailer tracking, dashboard camera, routing and dispatch, reefer monitoring and more. It is designed to help small and midsize fleet business... Read more
Recent recommendations: 100 recommendations
Verizon Connect Reveal is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning... Read more
Recent recommendations: 45 recommendations
AUTOsist is a cloud-based fleet maintenance management solution for businesses of all sizes and types. Key features include maintenance tracking and reminders, inspection checklists, fuel tracking, records management and reporting. AUTOsist... Read more
Recent recommendations: 26 recommendations
Silent Passenger from Vehicle Tracking Solutions is a cloud-based fleet management solution that offers resources to track and manage moving assets and vehicles. It is designed to serve businesses of all sizes across construction,... Read more
Recent recommendations: 23 recommendations
Dossier is a hybrid fleet maintenance solution that helps fleet owners and managers to manage business operations involved in maintaining a fleet. Key features include a central automated dashboard, predictive scheduling and maintenance... Read more
Recent recommendations: 21 recommendations
ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read more
Recent recommendations: 6 recommendations
Locus Dispatcher is a fleet management solution that caters to midsize and large businesses across various industries such as e-commerce, 3PL, home services and retail. Features include dispatch management, driver management, maintenance... Read more
Recent recommendations: 5 recommendations
Oracle SCM Cloud is a cloud-based supply chain management solution that offers distribution, manufacturing, inventory management and fleet management within a suite. The product features product development, which allows users to... Read more
Recent recommendations: 1 recommendations
High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read more
Autobrain for Business helps businesses remotely manage their vehicles by streamlining operations and reducing costs. Features include real-time GPS vehicle tracking & monitoring, detailed trip reports, manager/driver views, driving... Read more
Titan GPS is a cloud-based fleet management solution that helps fleet operators track and manage vehicles, equipment and mobile assets across Canada and the United States. GPS tracking hardware and tailored service plans are also... Read more
eSpatial is a cloud-based mapping software that helps share, visualize and analyze multiple layers of data by transforming spreadsheets into comprehensible maps and graphs. Primarily catering small to large businesses, the software... Read more
Plug N Track GPS is a cloud-based fleet management solution for businesses of all sizes. It caters to companies in the fleet management industry. It offers live fleet tracking, GPS tracking, real-time alerts, driver behaviour management,... Read more
Vehicle Fleet Manager is a fleet management platform that lets users create maintenance schedules, track vehicle expenses and monitor fuel consumption. The tool can also be installed on-premise and is suitable for various industries... Read more
RASTRAC is an on-premise fleet management solution for light vehicle fleets, large trucks, heavy equipment, construction and public safety vehicles. Primary features include GPS tracking, asset management and compliance management. The... Read more
Teletrac Navman's DIRECTOR is a cloud-based fleet management tool designed to help businesses combine data and safety analytics, location tracking, driver-dispatcher communication and compliance within one system. The program is accessible... Read more
GPSWOX tracks the location of vehicles and field service workers in real time. It helps users track locations and information such as vehicle speed, fuel consumption and travel history. Users can receive notifications through the... Read more
FleetSoft is a fleet maintenance management solution suitable for businesses of any size in a variety of industries. It can be deployed as a cloud-based or Windows OS on-premise solution. Key features include vehicle management, work... Read more
Map My Customers is cloud-based business intelligence and customer mapping software for small to large businesses that helps visualize sales opportunities and field transactions. Its key features include online analytical processing,... Read more
FleetMaster is a cloud-based fleet management solution for businesses that handle short- and long-term vehicle rental and lease as well as truck rental. Key features include vehicle management, customer management, GPS tracking, invoice... Read more
Limousine business operators know the delicate balance required to succeed both on the road and in the office. There's the marketing and outreach, the appointment booking and driver/vehicle scheduling, then the day-of execution and route navigation. After a job is complete, there's payment processing and driver payroll, as well as performance analytics to spot inefficiencies and ensure quality service.
Limo software is a vital tool for ensuring this operation seamlessly comes together day after day. But there's a ton of specialized limo software on the market, as well as less specific scheduling and routing software that could also serve your needs. So choosing the best system for your particular limousine operation can be a difficult process.
That's why we've put together this Buyer's Guide to help you properly assess exactly what you need in your new business software. This understanding will make the process easier and ensure the system you choose can scale with your future endeavors.
Here's what we'll cover:
Limousine companies literally have to meet customer's expectations of luxury. Whether used for a birthday, wedding, funeral etc., limos signify prestige and class. And these expectations for a high-end experience shouldn't be limited to the actual ride. Limo companies must set a precedent for delivering luxurious customer experiences throughout the customer journey. This means marketing and branding, interactions (social, phone, online etc.), as well as day-of logistics, payment processing and post-service follow-ups.
That's quite an extensive customer journey to consistently deliver positive experiences to. Luckily, limo software provides an array of features to help business operators and their team achieve business success. Specialized limo software includes capabilities such as:
The software features can be easily broke into three categories:
|Preservice||This includes all the marketing and customer management activity that goes into acquiring new customers. Also included here are the scheduling and reservation capabilities, both for customers and internally for assigning drivers to jobs. If any payment is needed in advance of the limousine service, payment processing would fall into this category as well.|
|Service||The features supporting the day-of execution for drivers, back offices and customers fit in this category. This includes dispatch, routing and navigation, as well as customer/driver notifications and even any mobile apps that a limo software system might provide.|
|Postservice||Once a scheduled job is complete, post-service features help close the work order. This includes everything from finalizing and processing payment to sending a postservice thank you email with a customer survey. Another important postservice feature is reporting and analytics, which gathers and analyzes data across the entire business to gauge performance and spot trends for future growth.|
Thinking about your new limo software in these three stages will help you understand at which stage you need the most support. For example, you may have a fine operational system already in place for your dispatching, navigation, customer notifications and other day-of service tasks. But if you have difficulty gathering new customers, then you'll want a system with more customer management and marketing support.
The same is true if you need help setting up metrics and quantifying performance against established business goals. In this case, you'll want to choose a system that supports reporting and analytics so that you have the power you need to make more informed decisions.
Example of reservation feature by Limo Anywhere
Regardless of auxiliary features, you still want make sure the system includes in-depth scheduling and reservation capabilities.
While some of these features may vary from system to system, you can expect most limousine management software to include these core capabilities. Again, keep in mind the pain points and/or operational inefficiencies you'd like to overcome, and track that to the corresponding feature, such as:
|Reservation management||Calendar and scheduling functions provide a real-time look at driver availability. May enable customers to view and schedule rides themselves via a mobile app or online portal.|
|Job dashboard||Provides a snapshot for drivers to see all the relevant information for a job, including valuable customer information that can help drivers offer a more personalized experience.|
|Pricing management||Adjust pricing and provide estimates based on number of passengers, distance of route(s),and/or overall time of rental.|
|Driver management||Manage and track driver schedule jobs and monitor current routes. Enable communication between driver and back office.|
|Dispatching and navigation||Provides a channel for back office to send predetermined pick-up and drop-off locations to drivers. Enables drivers to navigate using real-time GPS maps to arrive on time and in an efficient manner.|
|Customer management||Gather and store valuable customer information, such as contacts, personal preferences etc. Set notifications to reach out to customers for repeat and/or referral business.|
|Accounting and payroll||Automate emails and other conversation-based assets to help close deals. Set dynamic prices based on regional industry averages.|
The major benefits of adopting limo software are the operational efficiency and analytic capabilities the systems offer.
Automating time-consuming manual methods increases efficiency, as does enabling clearer lines of communication and collaboration between drivers, customers and the back office. Assuming the limo management system offers mobile apps for drivers, dispatchers can now automatically upload a new job straight to the app, and the app can then automatically route the driver.
Marketing automations can also help decrease the amount of time dedicated to potential and previous customer outreach. Many marketing systems enable users to set up automatic outreach after a defined time with no communication. These communications could contain discounts and other special events and offers that might entice customers to book or rebook services.
Benefits also extend to the in-depth analytics that limo software can provide users. Collecting data on key metrics across the business provides unparalleled transparency into business insights. These insights enable operators, managers and even drivers to make more informed business decisions to positively affect operations.