Great Experience

We previously stand well too much time on the telephone locating service Cruise and seeing how much time they have spent on site. It has also helped us to understand aggressive driving habits of certain drivers and solve those problems.

Pros

Easy to use features that are as Simple or as in depth as you wish them to be. We find the array of custom reports available to be an incredible time saving for our office staff and install crews alike.

Cons

I have no truely negative comments. The software seems to be regularly updated and improving with technological ability.

Customer Service Call Out

I have had fabulous customer service! Representatives are extremely helpful. When I call for a question, quite often reps will stop in to present 'hands on' tutorials. Cannot thank the team enough.

Pros

I like the ability to track several assets accessing a certain location. My customers will call to see when a certain product has been picked up, weeks after we have dropped it off, and I am able to easily landmark locations.
My customer is happy with the information, which makes my company look good. All thanks to Titan GPS.

Cons

I do not have any complaints with this product.

New GPS tracking training

Interesting new software to try, the landmark changes are great. I would like a written instruction manual sometime in the future if possible to make sure I use and have all the benifits of the units.

Pros

I like to to know where my are, I like bread crumbs and will likely use the landmarks system more

Cons

I don't use the system enough to remember how to use all the available apps

Very Useful GPS Tools

Overall, CTS is a very robust tool that our operations use for a variety of functions: operations, dispatch, IFTA reporting, HOS auditing, and sales across our Canadian and US operations. The team at CTS is very helpful and a pleasure to work with, and are quick to resolve customer service issues. Some report generation is sluggish due presumably to the sheer volume of data and the dashboard is often delayed when changes are made to assets/landmarks which requires a refresh to correct.

Pros

- GPS dashboard is user friendly overall
- customer service excellent
- good reports and alerts

Cons

- device installation can be cumbersome
- pelican GPS units and driver ID fobs require constant oversight

Quality Product!!!

Overall the program is exceptional and would highly recommend to everyone.

Pros

This software allows me to track my equipment with ease. User friendly even for a dummy like me.

Cons

The program updates often and sometimes glitches and I have to exit and restart.

Great support

The representative and team are very informative and knowledgeable with the system and eager to help out when needed!

Pros

ease of use so far.... Need to use it to its full potential for a better opinion on it, i'm sure it will do well for our company!

Cons

So far I have no concerns to list here.

Innovative and Easy.

Good quality work with fantastic customer support. Very easy to use.

Pros

Ease of use and availability on different platforms.

SMS Customer Service

CTS and their product Titan GPS have been an extremely amazing business partner and we are looking forward to our continued growth as a National Account. From the product to the interface and the customer service that we have been provided is second to none. With the ease of the product and the availability of training and benchmarking this tool has really improved not only our ROI but has also helped with visibility and looking forward to the next chapter.

Pros

Ease of use and the evolving reports and interface updates.

Cons

I don't have all my units with the hardware...yet

Very knowledgeable and learned new things.

Pros

Always happy with new features that help in day to day operations. Ease of use is always a good thing.

Cons

Some days slow at loading. Wish I had more icons to choose from in the vehicle list of assets would be nice.