





Dispatch






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8About Truckers Helper
Truckers Helper is a hybrid fleet management solution for truckload (TL) and less-than-truckload (LTL) owner-operators, fleet owners and brokers. The solution can either be deployed on-premise or hosted in the cloud.
Truckers Helper features standard trucking applications including accounting, fleet maintenance, parts inventory management, route planning and mileage and fuel tracking. It features modules to assist with preparing International Fuel Tax Agreement (IFTA) forms and is also capable of logging driver activity to ensure regulatory compliance.
Additionally, Trucker Helper can be accessed via multiple devices that include Windows-based computers, tablets and mobile smartphones. Services are offered on a monthly ...
Dispatch
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
3.5
Customer support
3.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2016
Bernard from PRO-1 Transport, LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
"Trucker's Helper" in deed!
I started my trucking company in 2010 as a one truck owner operator with my own authority. I evaluated different trucking/accounting programs and decided to try Trucker's Helper and am I ever glad I did. Trucker's Helper is an all in one trucking and accounting program that is all you will need whether you are a company driver, owner operator, fleet or broker. Over the past six years I've went from a one truck owner operator to multiple trucks and brokering loads to contractors. Trucker's Helper allowed me to expand my software capability as needed and covers the accounting and reporting requirements of IFTA, KYU, and IRP.
Pros
I like the fact that Trucker's Helper is a one stop shop in that it covers every aspect of trucking from dispatch, maintenance, accounting, personnel, IFTA, IRP, KYU, payroll and etc. Also, the customer service provided through the Priority Support option is phenomenal. John, the developer of Trucker's Helper, goes above and beyond to help you resolve any issues you may have using Trucker's Helper from figuring out the proper way to enter a complex accounting issue or solving a functionality issue with Trucker's Helper. For example, I had a technical issue arise late on a Friday night. I was locked out of the program and thought I had lost all of my data. I was in a state of panic. I submitted a Technical Support Request Form online late on a Friday night. Late afternoon on Sunday, I received a phone call, it was John. He spent the next hour or so doing a remote repair to get me back up and running. Now that is customer support!
Cons
Not a thing.
April 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
2.0
Functionality
3.0
April 2019
Good Product
We use this product daily and outside of the report section this product is very good.
Pros
Easy to use. Great accounting software.
Cons
Reports are not what the desk tops had. Really need to work on that.
Response from The Truckers Helper
Replied April 2019
We are adding new reports as they are requested rather than just decide on our own what reports users need. To optain a new report just click the CONTACT US at the bottom of any page and fill out the form that comes up with details on the report you need.
March 2016
cliff from turtle trucking
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
1.0
March 2016
ITS FINE I GUESS
The program is fine. It does what it is supposed to do but man it is so freaking temperamental and slow. There are so many time I go to run a report and and it sits on the loading screen and sits and sits then finally pops up but instead of the report it shows the main program screen. I am entering the routing it sits there waiting to bring up the stupid zip code. And then waiting for the zip codes to enter in the system. Once you figure out some the tricks the program is fairly easy to use. But I do not feel like the support is terrible. The manual gives no useful information, the video tutorials never seem to cover what I need in any reasonable amount of time. And having to email and wait for a day or more to get a response sucks. For the record I am doing this review to try and avoid another price increase, at the same time if the cost gets much higher I am moving my company to a different program because this one will cease to be worth the headache.
Response from The Truckers Helper
Replied March 2016
Speed is generally more a matter of your connection speed than the speed of the program. Have you checked your internet speed? Support request are generally answered within a few hours and always the same day. If you are waiting a 'day or more' then something is wrong on your end as the answer is never a 'day or more' in being sent. If you have a suggestion to improve the service without raising the cost (to hire more people - I haven't found any support reps who want to work for free) I'd love to hear your suggestions. Click the CONTACT US link at the bottom of any page and let me know your suggestions.
August 2017
Jamie from J&S Trucking
Company Size: 2-10 employees
Industry: Translation and Localization
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2017
Does everything I need to manage my trucking business.
does everything I need to get done and stay on top of our business
Pros
Complete, affordable package. They also help with management question, not just how to use the program. Great service.
Cons
No free phone support like I used to have with the standalone program. You have to pay per incident with the new online service.
October 2020
Robert from RJC Transportation
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
1.0
Customer support
1.0
Functionality
5.0
October 2020
OUT OF BUSINESS
none
Pros
Used this software since 1998 and [SENSITIVE CONTENT HIDDEN] was very helpful. Then it went to online and all data was in a cloud. Now he is closing it down and no one answer the phone and e-mail has been shut down. There seems to be no contact to get any information on how to get all data to be able to maintain accounting records. Not a good way to close down a business and not anyone can get their data.
Cons
After learning it I liked the software. It integrated with other apps that were offered.