"Trucker's Helper" in deed!

I started my trucking company in 2010 as a one truck owner operator with my own authority. I evaluated different trucking/accounting programs and decided to try Trucker's Helper and am I ever glad I did. Trucker's Helper is an all in one trucking and accounting program that is all you will need whether you are a company driver, owner operator, fleet or broker. Over the past six years I've went from a one truck owner operator to multiple trucks and brokering loads to contractors. Trucker's Helper allowed me to expand my software capability as needed and covers the accounting and reporting requirements of IFTA, KYU, and IRP.

Pros

I like the fact that Trucker's Helper is a one stop shop in that it covers every aspect of trucking from dispatch, maintenance, accounting, personnel, IFTA, IRP, KYU, payroll and etc. Also, the customer service provided through the Priority Support option is phenomenal. John, the developer of Trucker's Helper, goes above and beyond to help you resolve any issues you may have using Trucker's Helper from figuring out the proper way to enter a complex accounting issue or solving a functionality issue with Trucker's Helper. For example, I had a technical issue arise late on a Friday night. I was locked out of the program and thought I had lost all of my data. I was in a state of panic. I submitted a Technical Support Request Form online late on a Friday night. Late afternoon on Sunday, I received a phone call, it was John. He spent the next hour or so doing a remote repair to get me back up and running. Now that is customer support!

Cons

Not a thing.

Does everything I need to manage my trucking business.

does everything I need to get done and stay on top of our business

Pros

Complete, affordable package. They also help with management question, not just how to use the program. Great service.

Cons

No free phone support like I used to have with the standalone program. You have to pay per incident with the new online service.

Good Product

We use this product daily and outside of the report section this product is very good.

Pros

Easy to use. Great accounting software.

Cons

Reports are not what the desk tops had. Really need to work on that.

ITS FINE I GUESS

The program is fine. It does what it is supposed to do but man it is so freaking temperamental and slow. There are so many time I go to run a report and and it sits on the loading screen and sits and sits then finally pops up but instead of the report it shows the main program screen. I am entering the routing it sits there waiting to bring up the stupid zip code. And then waiting for the zip codes to enter in the system. Once you figure out some the tricks the program is fairly easy to use. But I do not feel like the support is terrible. The manual gives no useful information, the video tutorials never seem to cover what I need in any reasonable amount of time. And having to email and wait for a day or more to get a response sucks. For the record I am doing this review to try and avoid another price increase, at the same time if the cost gets much higher I am moving my company to a different program because this one will cease to be worth the headache.

A complete Waste of money and time!!! Worthless!!! Poor business practices!

none

Pros

unfortunately I can't say anything positive since key features are missing! Although it is an easy way to throw away money

Cons

This software does not contain everything required to manage your Company! Highway use tax, Which they call "Road Tax" in this program, reporting is not possible using this software! The company only has 1 programmer, and the owner does not offer refunds! DON'T WAST YOUR MONEY OR TIME!

Usage

I have had a lot of good luck using this program. There have been times that it doesn't work the way it's suppose to. The nice thing is that the support team works really hard on getting it back together. The one thing I do miss is when they were able to take control of the program and show you what you are doing wrong. I enjoyed that.

Loss of $30

I liked that it was one of the few that I could take a video tour of prior to purchase. That was the only good part. It said it works for O/O, seemed simple to use, easy to figure out especially with the live chat and online manual. I needed to be able to invoice every 2 weeks, 3-5 runs a day with different rates. It was unable to accomplish this task. Live chat was a let down. Their response both times were to read the manual. NO HELP... two days later I decide it isn't going to work no matter how many times I read the manual! Spoke with live chat. Was told I could cancel but could not get a refund as it was stated multiple times no refund... it also stated worked for O/O but that was false.

Trucker's Helper Online has made my job a hole lot easier and more enjoyable.

Trucker's Helper is a great program once you learn the flow. I caught on fairly quickly by watching ALL the training/how-to videos provided. I have to admit, I've made a few mistakes. However, the customer support team has been fantastic with helping me figure out what I did wrong and how to fix it. I like the fact that it's online because I don't have to worry about updating the software or performing back ups. The online feature also allowed me to hire an assistant without the need for additional office space. I chose this program over all the others I researched because it has the accounting component without the need for additional software. I recommend it to everyone I know in the trucking industry.

GREAT PRODUCT

Were going on 10+ years of using Truckers Helper as our main and only software for keeping up with all our needs. We have over 30 trucks and employees for which the program keeps up with all invoices, payroll, accounts receivables, miles, expenses, balance sheets, profit/Loss, all quarterly info and ect.. There's no phone communication but If ever there's a issue with our program just one quick support ticket is sent and someone is helping fix the problem either by replying by e-mail how to fix or there remotely accessing our computers. We have entered over 100,000 + items into this system and still adding more daily. I recommend this program for it's been great to us.

EXCELLENT!!!!!!!

We have been using the program for some 15 years, the bookkeeper box version, it was exactly what I was looking for, it allows you to make plus or minus adjustments and to edit reports--when time is of essence its real important. Its an all in one program, does accounting, dispatch, payroll, etc. The company had an IRS audio a couple years ago and the IRS agent and our accountant said it was the best audit they had both ever been involved with, every expense and income account balanced to what was submitted, they said that never happens, one could say I keep good books but you need a program that allows such and TH does, LOVE IT!!!!!!!

Easy program, affordable

The program is very affordable--changed from another program to this one and have found no problems with the calculations. The program is mostly user friendly. I don't find it to be put together logically for me-I feel like I must go through a lot of gyrations to get to the report that I need. Sometimes things are promised to be completed in the applications that aren't delivered when they are promised. There is sometimes a problem with response--promises to call and then we have to make the call again because there is no response. When you do call, the people are all friendly and try to be helpful.

Took me awhle to learn but once I got it the program works great.

I started with the standalone 15 years ago - watched this program grow and now use the online program. The online one is much easier to learn and avoid mistakes. Word of caution though - watch those tutors and remember it's a real time program. If you get a mistake or error message and keep going without stopping to fix it the fix can be painful.

Well worth the cost

Cost savings from fuel opt pays for program. Wish IFTA filed automatically with State of Indiana