"Trucker's Helper" in deed!

I started my trucking company in 2010 as a one truck owner operator with my own authority. I evaluated different trucking/accounting programs and decided to try Trucker's Helper and am I ever glad I did. Trucker's Helper is an all in one trucking and accounting program that is all you will need whether you are a company driver, owner operator, fleet or broker. Over the past six years I've went from a one truck owner operator to multiple trucks and brokering loads to contractors. Trucker's Helper allowed me to expand my software capability as needed and covers the accounting and reporting requirements of IFTA, KYU, and IRP.

Pros

I like the fact that Trucker's Helper is a one stop shop in that it covers every aspect of trucking from dispatch, maintenance, accounting, personnel, IFTA, IRP, KYU, payroll and etc. Also, the customer service provided through the Priority Support option is phenomenal. John, the developer of Trucker's Helper, goes above and beyond to help you resolve any issues you may have using Trucker's Helper from figuring out the proper way to enter a complex accounting issue or solving a functionality issue with Trucker's Helper. For example, I had a technical issue arise late on a Friday night. I was locked out of the program and thought I had lost all of my data. I was in a state of panic. I submitted a Technical Support Request Form online late on a Friday night. Late afternoon on Sunday, I received a phone call, it was John. He spent the next hour or so doing a remote repair to get me back up and running. Now that is customer support!

Cons

Not a thing.

A must have for small business trucking

My overall experience with Truckers Helper has been fantastic! Everything you need, when you need it and all in one place.

Pros

Unlike a large trucking company my wife and I do not have access to the vast knowledge and know how needed from multiple people to maintain proper reporting, paperwork, maintenance and accounting. Truckers Helper fills the void needed to handle accounting, compliance, mileage tracking and settlements. I would need to hire multiple people to replace the abilities of Truckers Helper. Not only is Truckers Helper cheaper than an office of workers, its also easier to manage and more efficient.

Cons

There is a lot of info needed to get everything up and running. It is time consuming at the start but once you are running full speed it is definitely worth it.

ITS FINE I GUESS

The program is fine. It does what it is supposed to do but man it is so freaking temperamental and slow. There are so many time I go to run a report and and it sits on the loading screen and sits and sits then finally pops up but instead of the report it shows the main program screen. I am entering the routing it sits there waiting to bring up the stupid zip code. And then waiting for the zip codes to enter in the system. Once you figure out some the tricks the program is fairly easy to use. But I do not feel like the support is terrible. The manual gives no useful information, the video tutorials never seem to cover what I need in any reasonable amount of time. And having to email and wait for a day or more to get a response sucks. For the record I am doing this review to try and avoid another price increase, at the same time if the cost gets much higher I am moving my company to a different program because this one will cease to be worth the headache.

Does everything I need to manage my trucking business.

does everything I need to get done and stay on top of our business

Pros

Complete, affordable package. They also help with management question, not just how to use the program. Great service.

Cons

No free phone support like I used to have with the standalone program. You have to pay per incident with the new online service.

Trucker's Helper Online has made my job a hole lot easier and more enjoyable.

Trucker's Helper is a great program once you learn the flow. I caught on fairly quickly by watching ALL the training/how-to videos provided. I have to admit, I've made a few mistakes. However, the customer support team has been fantastic with helping me figure out what I did wrong and how to fix it. I like the fact that it's online because I don't have to worry about updating the software or performing back ups. The online feature also allowed me to hire an assistant without the need for additional office space. I chose this program over all the others I researched because it has the accounting component without the need for additional software. I recommend it to everyone I know in the trucking industry.