"Trucker's Helper" in deed!

I started my trucking company in 2010 as a one truck owner operator with my own authority. I evaluated different trucking/accounting programs and decided to try Trucker's Helper and am I ever glad I did. Trucker's Helper is an all in one trucking and accounting program that is all you will need whether you are a company driver, owner operator, fleet or broker. Over the past six years I've went from a one truck owner operator to multiple trucks and brokering loads to contractors. Trucker's Helper allowed me to expand my software capability as needed and covers the accounting and reporting requirements of IFTA, KYU, and IRP.

Pros

I like the fact that Trucker's Helper is a one stop shop in that it covers every aspect of trucking from dispatch, maintenance, accounting, personnel, IFTA, IRP, KYU, payroll and etc. Also, the customer service provided through the Priority Support option is phenomenal. John, the developer of Trucker's Helper, goes above and beyond to help you resolve any issues you may have using Trucker's Helper from figuring out the proper way to enter a complex accounting issue or solving a functionality issue with Trucker's Helper. For example, I had a technical issue arise late on a Friday night. I was locked out of the program and thought I had lost all of my data. I was in a state of panic. I submitted a Technical Support Request Form online late on a Friday night. Late afternoon on Sunday, I received a phone call, it was John. He spent the next hour or so doing a remote repair to get me back up and running. Now that is customer support!

Cons

Not a thing.

Good Product

We use this product daily and outside of the report section this product is very good.

Pros

Easy to use. Great accounting software.

Cons

Reports are not what the desk tops had. Really need to work on that.

ITS FINE I GUESS

The program is fine. It does what it is supposed to do but man it is so freaking temperamental and slow. There are so many time I go to run a report and and it sits on the loading screen and sits and sits then finally pops up but instead of the report it shows the main program screen. I am entering the routing it sits there waiting to bring up the stupid zip code. And then waiting for the zip codes to enter in the system. Once you figure out some the tricks the program is fairly easy to use. But I do not feel like the support is terrible. The manual gives no useful information, the video tutorials never seem to cover what I need in any reasonable amount of time. And having to email and wait for a day or more to get a response sucks. For the record I am doing this review to try and avoid another price increase, at the same time if the cost gets much higher I am moving my company to a different program because this one will cease to be worth the headache.

Does everything I need to manage my trucking business.

does everything I need to get done and stay on top of our business

Pros

Complete, affordable package. They also help with management question, not just how to use the program. Great service.

Cons

No free phone support like I used to have with the standalone program. You have to pay per incident with the new online service.

OUT OF BUSINESS

none

Pros

Used this software since 1998 and [SENSITIVE CONTENT HIDDEN] was very helpful. Then it went to online and all data was in a cloud. Now he is closing it down and no one answer the phone and e-mail has been shut down. There seems to be no contact to get any information on how to get all data to be able to maintain accounting records. Not a good way to close down a business and not anyone can get their data.

Cons

After learning it I liked the software. It integrated with other apps that were offered.